Nokia IP40 User Manual page 172

15
Troubleshooting
! If possible, disable NAT in the router. Refer to the router's documentation for instructions on
how to do this.
The following suggestions will work only if the router is connected to the WAN port of the IP40:
If the router has a "DMZ Computer" option, set it to the IP40 external IP address.
!
Set the router to direct all incoming connections to the external IP address of IP40.
!
Keep in mind that if you use the IP40 behind another NAT device, you may lose some of the
advantages of the IP40, such as broad application support and high performance.
I cannot open http://my.firewall page when the LAN address is changed what should I do?
Renew the IP address of the computer using ipconfig
I cannot connect to the HTTPS server in the DMZ. What should I do?
Ensure that HTTPS access to the Device is enabled.
I cannot establish HTTPS session to the device even when the HTTPS access to the Device
is permitted what should I do?
Ensure that the Browser supports 128 bit cipher strength.
I cannot send SMTP or POP3 traffic across the Decice what should I do?
Do ONE of the following. (The solutions are listed in order of preference.):
! If Anti Virus scanning is on, try turning it off.
! If the anti virus is required then make sure that the CVP server and SMTP server in the
Server page of SMC are correctly configured.
I cannot send HTTP traffic across the IP40. What do I do?
Do ONE of the following. (The solutions are listed in order of preference.):
If Web Filtering scanning are on, try turning it off.
!
! If the URL filtering is required, then make sure the UFP server in the Server page of SMC
is correctly configured.
I cannot connect to SmartCenter FP3 VPN site using IP40 Satellite X when using Dynamic
IP with cerificate support (DAIP). What should I do?
Check for the installed certificate VPN >Certficate.
!
! Check for the following error messages in Reports >Event Log:
172 Nokia IP40 User Guide