Agent Log In/Out; Acd Call - Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

Logging In/Out
You can program an
outlined above see
Auto Log In
To cancel Supervisor log in
Log In/Out
Press
To log out (Supervisor)
To begin your log out, the Log In/Out LED must be steady red. All Supervisor feature buttons
Monitor Agent
(
still logged in and you did not end the shift before logging out, the ACD calls are still sent to the ACD
Group. It is not necessary for a telephone to be logged in as Supervisor to allow ACD calls to be sent
to Agent telephones.
Log In/Out
Press the
...or [PDN] +

Agent Log In/Out

When logged in as a Supervisor, ACD calls do not ring on your telephone; but you can pick up an
ACD call ringing at an Agent's station. If a Supervision telephone picks up an ACD call ringing an
Agent telephone, the call is no longer tracked on ACD MIS reports. You can log into the system as an
Agent. If you log in as an Agent, the telephone cannot operate as a Supervisor station.
Your telephone must have an

ACD Call

1. Press
Out
ACD Call
...or
12
SD
button as your
"Supervisor Auto Log In" on Page
.
at any time.
Queue Status
, , etc.) are deactivated after you log out. However, if Agents are
#4031
, then hang up.
ACD Call
Log In/
, then The ACD Call LED is steady green, the
Log In/Out LED flashes red, and the
LCD prompts you to enter an ID code.
#4031
+ .
Supvr Auto Log In
SD
22. The
The Log In/Out LED turns off.
Log In/Out
only works during an idle or non-ACD
Note
status. If your station is in any other status, the
system ignores your Log In/Out request.
button to act as an Agent.
for one-touch dialling of the sequence
button should be labeled as
ENTER ID CODE
Strata CT ACD Supervisor November 2001
Features
Supvr
NO. 203