Troubleshooting; Introduction; Troubleshooting Tables - Pitney Bowes DM100i Series Service Manual & Parts List

4.0

Introduction

This chapter explains how to troubleshoot the DM100i and DM200i. It includes troubleshooting charts and a list
of error codes and their meanings.
4.0.1 General Troubleshooting
Before troubleshooting the equipment, check that the customer's material falls within the specifications
published in Chapter 2 of this manual. You can often trace frequent feed failures to substandard or out-of-spec
material or to improper feeding techniques on the part of the operator.
If the problem involves poor print quality, run a test print (Option > Scroll Down > Maintenance > Printer
Maintenance Mode > Test Print) and evaluate the sample. If the test print is not acceptable, select No,
Clean Nozzle when prompted. This action automatically runs the manual maintenance functions. Repeat the
maintenance procedure if necessary.
4.0.2 Error Messages
The system can display a number of error messages that describe fault conditions. Table 4-10 is a general
summary of these messages arranged by their most significant digits. Tables 4-11 onwards list many error
codes.
4.2

Troubleshooting Tables

Tables 4-1 through 4-9 present troubleshooting information for the following problems:
• Power On and Initialization Faults
• Display Faults
• Transport Faults
• Tape Feeder Faults
• Printing Faults
• Carriage Movement Faults
• Moistener Faults
• Postage By Phone Errors
• Modem Faults
• Integrated Scale Faults
SDT345A DM100i/DM200i Service Manual & Parts List
4 • Troubleshooting
4 • Troubleshooting
4-1