Troubleshooting - Pitney Bowes DM100i Quick Install Manual

Troubleshooting

No Dial Tone –
Check that you are using an analog line such as
a) most fax machine lines;
b) lines used by computer modem or credit card reader;
c) residential phone lines.
Check that you have entered a dialing prefix if your phone
system needs a number to reach an outside line.
If you are using a DSL line you may require a DSL filter.
Contact your telephone company or local network administrator
Cannot Reach Data Center –
Check that you have entered a dialing prefix if your phone
system needs a number to reach an outside line.
Not Enough Funds –
You have tried to add more postage to your meter than you have in
your account at Pitney Bowes.
To Change Information During the Setup Procedure –
• Press Clear key on numeric keypad.
• At Install Not Complete, either go back to the previous step
or start the installation procedure over again.
To Change Information After the Setup Program is Complete –
• Press the Options key.
• Press the green Page Down button twice.
• Select Advanced Features.
• Press Page Down.
• Select Run Install Mode.
Still have questions?
For installation support call: 1.800.522.0020.
Reference Model: P700 (DM100i) or P7L1 (DM200L)
Alternately, your questions may be answered in the Operator Guide or
online at: www.pitneyworks.com/DM100
www.pitneyworks.com/DM200
18
Scale codes for locations in
the United States
Locations near a boundary may enter either code.
State Code
Alabama
Birmingham and north 13
South of Birmingham 12
Alaska
(see map on page 16)
Arizona
Phoenix and north 12
South of Phoenix 11
Arkansas 13
California
(see map on page 16)
Colorado
Denver and north 13
South of Denver 12
Connecticut 16
Delaware 15
Florida
W Palm Beach and north 11
South of W Palm Beach 10
Georgia 12
Hawaii
Idaho
N of Salmon River Mtns. 17
S of Salmon River Mtns. 16
State
Illinois
North of Springfield
Springfield and south
Indiana
North of Indianapolis
Indianapolis and south
Iowa
North of Des Moines
Des Moines and south
Kansas
North of Wichita
Wichita and south
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
9 NW of Lake Michigan
SE of Lake Michigan
Minnesota
Mississippi
Kosciusko and north
South of Kosciusko
Code
16
15
16
15
17
16
15
14
14
12
18
15
17
18
17
18
13
12
19