Troubleshooting Tips - Pitney Bowes DM300c Quick Reference Manual

Overview
Keying Postage
Getting to know your DM300c
Selection Keys are active when
display arrows ( ) are present
Power and
Lock Key
Tape Feeder
Press Tape
key to print
on tape strips
Tape
Return to
predefined
settings
Electronically
download postage
View postage
balance
The latest Operator Guide can be found using the Support URL
http://www.pb.com/support/DM300

Troubleshooting Tips

Problems Printing Meter Stamps
Meter stamp does not print
The print head is not primed with ink.
Perform printer maintenance
press Menu>Maintenance> Printer
Maintenance>Clean Printer Nozzles.
Meter stamp is smudged
Envelope is contacting print head
during printing. Check that the envelope
is less 1/4" thick. Remove objects such
as paper clips from the stamp area.
Lines are missing in the meter stamp
The print head is not primed with ink.
Perform printer maintenance.
Out of Ink
Ink cartridge is low or out of ink.
Replace the ink cartridge.
To Perform Printer Maintenance
1. Press Menu
2. Select Maintenance
3. Select Printer Maintenance
4. Select Clean Printer Nozzles.
Scale Weight
Account
:ABC INC
/
Class
:1st Class
Ad :Recycle
Inscrip. :Presort Std
Normal
Custom
Preset Refill
Presets
Postage
# $ % -
Q W E R T
= )
(
*
A S D F
Z X C V
Shift
Information Messages
Insufficient Funds
The meter does not have enough
funds to print the postage entered or
calculated. If funds are low, perform a
postage refill.
High Postage Value
You have entered more postage than the
alert limit. To change postage alert limits:
Press Menu>Setup>Postage Limits.
Inspection Due
Connection to Data Center has not
occurred in 90 days. To perform
inspection, connect to Data Center. One
way to do that is press Refill Postage
and then select Check PBP balance.
Inspection Required
Connection to Data Center has not
occurred in 120 days. To perform
inspection, connect to Data Center. One
way to do that is press Refill Postage
and then select Check PBP balance.
® ®
2016
Menu
Weigh/Rate
Funds
_ :
/ ! @
Y U I O P
,
.
?
+ '
G H J K L
B N M
Backspace Symbol
Space
Home Screen and Ready Indicator
When you are on the Home screen and
three bars are visible the system is ready
to print postage
1 2 3
When Scroll Keys are lit
green, you can scroll up or
4 5 6
down for more information
7 8 9
Back
.
C 0 Clear field or go back
one screen
Enter
Return to the Home
Home
Screen at any time
from any place
Tape Feeder
Start
Stop
Moistener
(optional)
Clearance Lever
Refill-Information Messages
Account Balance Low
You do not have enough money in your
Postage by Phone (PBP) account at the
Data Center to pay for the refill amount.
Refill a smaller amount, or send a check
to add to your account.
Cannot Reach Data Center via LAN
• Make sure that the LAN internet
cable is plugged only into an internet
connection.
• Make sure the adapter lights are lit to
show an active connection.
Weighing Platform
(optional)
Stacker
Clearing Stalls
Troubleshooting