Pitney Bowes DM100i Series Service Manual & Parts List page 37

Table 4-4 Printing Faults (continued)
errors checkpoints
Poor print with Purge.
new ink cartridge.
Print head/ink
tank not detected.
SDT345A DM100i/DM200i Service Manual & Parts List
4 • Troubleshooting
Possible cause/Solution
Perform a "B" purge and run a test print.
Normally two such purges will result in a
clear, crisp print. If not, you can try up to three
more purges. If these fail, the print head, print
head ribbon cable and connection at J127 are
suspect. See instructions for Poor print from
used ink cartridge.
1. Reinstall print head and ink cartridge.
Check for bent pins when you do this.
Make sure cap was taken off printhead
and tape removed from cartridge. Check
that print head is snapped into position.
2. Reboot.
3. Check PH ribbon cable and connection at
J13.
4. Print head may be suspect.
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