Pitney Bowes DM100i Series Service Manual & Parts List page 32

4 • Troubleshooting
Table 4-1 Power ON and Initialization Faults
errors checkpoints
Mailing machine Does the cord show obvious signs of wear?
is connected Does another cord work?
to power, but
Is the power cord connected to a functioning
control panel
wall outlet?
LeD is off, no
initialization, no
Defective power supply board. System dead.
display, no printer
sounds.
System starts to initialize, but hangs.
LED is green. No printer noise (no printer
initialization). Screen stuck on "Initializing...
Please Wait..."
code 010e An error occurred during printer initialization
displays. process. This is a CM/PM initialization timeout.
"Printer Fault" Does Error 2447 display?
error displays.
error 2447.
"System Fault" Does Error 2554 display? 2304?
error displays.
error 2554.
1/2 "Jam Lever
If these errors display when the jam lever is
Open" and 2/2 closed and the transport is clear, the sensor
"clear Transport" board may be suspect.
errors display.
4-2
Possible causes/Solutions
Replace the power cord.
Check wall outlet. Is it switch-controlled? If
machine is connected to a power strip, try
connecting it to a known good wall outlet.
Check for 27V (to feeder, transport motor, and
print head) and 5V (to control panel, main
logic). Check wiring to an connection at Main
Logic Board, J9.
Verify that all interlocks are closed. Power
supply. Check wiring from PS board to Main
Logic Board, J14.
• If this occurs during install, check that all
shipping tape has been removed from unit.
• Unplug power cord from unit and then wall
outlet. Wait three minutes. Plug cord into
unit and then into machine. If this problem
occurs every time machine is power
cycled, replace it.
• Check that ink cartridge cover is closed.
The system failed to detect the print carriage.
Check ribbon cable from print head to J13 on
Main Logic Board. Problem could be caused
by bad connection, ribbon cable, print head
controller board (sealed in carriage assembly)
and print head.
The system failed to detect the Postal Security
Device (PSD). Communications with PSD
failed. Is PSD present? Check that it is properly
seated and making full contact with board.
2304 is a communication timeout error.
Check sensor board and wiring to Main Logic
Board, J8.
SDT345A DM100i/DM200i Service Manual & Parts List