Pitney Bowes DM100i Series Service Manual & Parts List page 34

4 • Troubleshooting
Table 4-3 Mailing Machine Transport Faults
Fault checkpoints
Operator error. Operator may be feeding piece improperly.
Interlocks. Are cartridge access cover and lower transport
closed?
Transport fails to Transport drive motor and drive components.
drive.
Drive belts damaged or improperly tensioned.
Transport Drive shaft fails to turn. Drive shaft is binding.
fails to drive,
(continued).
Transport drive belt.
Lower transport problems.
Frequent jams. Debris in transport; envelope thickness out of
spec.
Frequent skews. Operator error.
No printing Envelope blank, no errors.
occurs.
4-4
Possible causes/Solutions
Instruct operator to position envelope top edge
against rear wall and slide it to right.
An error message should display if either
interlock is open.
Test using service diagnostics. Also check
harness and connection at J7.
Check drive belts and tensioners.
Check pulleys. Make sure they are securely
mounted on shaft.
Check belt for proper tracking. Check for wear,
glazing, cracks, etc.
Make sure lower transport locks in operating
position and that idlers contact transport
drive belt. Check that all idlers are correctly
positioned and turn freely.
Check transport, clean as required. Maximum
envelope thickness is 9.5mm.
Instruct operator to make sure top edge of mail
piece is against registration wall. Cusomer
should not hold on to mail as he or she feeds it
onto deck. If oversized mail piece, use a tape
strip.
Check ink cartridge. Perform purge. Clean
electrical connections; check electrical
connections.
SDT345A DM100i/DM200i Service Manual & Parts List