Pitney Bowes DM100i Series Service Manual & Parts List page 44

4 • Troubleshooting
Error
DE00 When trying to connect with the Data Center, either PbP is not set up to communicate with the
meter or there is some other type of network problem.
1.
2.
3.
4.
5.
6.
7.
Location Code Location code not installed during setup.
Required
EMD The meter can't confirm that its memory is working. Withdraw the system from service. If funds are
in the meter, flag as QAR (Question of Accurate Registration).
Invalid User ID/ Usually Occurs during install.
Password
1.
2.
3.
4.
Link Negotiation Check that system is connected to an analog line. Try using 1-800-590-4857, 1-866-297-8025 or a
Failed local access number.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10. Enter the alternate phone number an select OK.
11. Reboot system. Display prompts: DO YOU NEED TO ENTER A NUMBER TO REACH AN
12. Retry the connection again.
Low Sector Error Reboot.
010E Error occurred while trying to initialize printer. If this occurs during install, check that all shipping
tape has been removed from the system.
Remove the power cord from both the wall outlet and the machine. Wait three minutes and
reconnect power.
Make sure the ink cartridge cover is closed.
Meter not Same as Link Negotiation Failed error. See table entry above.
Authorized
Message
4-14
Table 4-10 common error Messages (continued)
Confirm the meter is installed at PbP, that the cusomer has not reached his or her credit limit,
and that there are funds available to download.
If PbP is okay, there may be a network communication problem.
Make sure the meter is installed on the customer's account.
Make sure the customer is not attempting to use a credit card.
Reboot the system for 30 seconds. If tis fails, reboot the system for three minutes.
If the meter was installed at PbP, have the customer change to the local AT&T number and
attempt to connect again.
You must reboot after every DE00 error.
Press CLEAR.
Reboot for 30 seconds.
If the display returns to ENTER AMOUNT TO ADD TO METER, press CLEAR.
Select RETURN TO START to begin the install over again.
Reboot system.
Press CLEAR when display prompts: DO YOU NEED TO ENTER A NUMBER TO REACH AN
OUTSIDE LINE?
Select QUIT INSTALL and YES/ENTER to confirm. Display prompts: NOT AUTHORIZED.
Press OPTIONS.
Press PAGE DOWN (SCROLL) two times.
Select Connect — Data Center.
Select Phone Parameters.
Select Change PB Phone Number.
Press YES.
OUTSIDE LINE?
Action
SDT345A DM100i/DM200i Service Manual & Parts List