Troubleshooting - Pitney Bowes DM50 Series Quick Install Manual

Troubleshooting

No Dial Tone -
Check that you are using an analogue line such as:
a) Fax lines
b) Lines used by modems or credit card readers
c) Residential phone lines
Check that you have entered a dialling prefix if your phone system
needs a code to reach an outside line.
Cannot Reach Data Centre -
If you are using PC Meter Connect™, make sure the USB cable
is connected between the mailing system and PC and that the PC
can connect to the internet.
If you are using an analogue telephone line, check that you have
entered a dialling prefix if your phone system needs a code to
reach an outside line.
Not Enough Funds -
You have tried to add more postage than you have in your Postage
by Phone account.
Envelope Messaging (Graphic Ad) not available -
Any Graphic Ads ordered will be available for download within 10
working days of delivery of your machine. If you cannot see the
Graphic Ad you want, it is possible that is is not yet available for
your system to download. You can continue using your system, but
you will need to connect to the Data Centre again at a later date to
download your Graphic Ad. This process is described in Chapter 5
of the online Operating Guide.
If you have any problems...
• Refer to our support website at:
www.pitneybowes.co.uk/welcomeDM50/
... and click on 'Troubleshooting'.
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