Pitney Bowes DM100i Series Service Manual & Parts List page 40

4 • Troubleshooting
Table 4-8 Modem/connection Faults
Problem Possible cause
Machine fails System not connected to working
to connect to analog phone line.
Postage By
Phone Data
center: No dial
tone.
4-10
Solution
1. Make sure the phone cord is firmly connected to a
single line analog phone jack. The term analog phone
line refers to a RJ11C or RJ11W compatible (single
line) telephone wall plug typically used for a residential
phone, analog dial-up computer modem or facsimile
(fax) machine.
2. Insure the dialing prefix is set properly if needed.
3. Verify whether a delay (pause) is required in the dialing
sequence. For example, a pause may be required after
the prefix.
4. Verify the correct PB Phone No is entered-
0845 912 2401.
5. There may be a problem with the meter serial number
not being recognized by PBP. Are there any error
codes displayed? Check the Error Log before and after
attempting the connection.
6. There may be telephone line noise or attenuation
causing the line to drop. Trying a different phone
number may help.
7. Connect an analog telephone to the line and verify that
you can dial out and hear clearly on the line.
8. If a line splitter is used, try removing it and connect
directly to the wall jack.
9. If the customer is using DSL, try connecting through
the DSL Analog/Digital Filter while no one is on the
internet.
10. Could not connect because of V.42 connect time out.
This can happen with satellite transmissions. Slowing
down the modem often resolves this. Please see
changing the Modem Speed, next page.
SDT345A DM100i/DM200i Service Manual & Parts List