Pitney Bowes DM100i Series Service Manual & Parts List page 41

Table 4-8 Modem/connection Faults (continued)
Problem Possible cause
Machine fails changing the modem speed:
to connect tp
Postage By
Phone Data
center: No dial
tone.
Modem setup incorrect.
Faulty modem.
SDT345A DM100i/DM200i Service Manual & Parts List
4 • Troubleshooting
Solution
Version 8.60 Meters are built with a default Modem
Initialization String setting, as follows:
ATE0&K0M1X4W2S9=50S7=90^M
Using the following Key sequence will take you to the
screen which allows you to edit this string:
Options > Connect to Data Centre > Phone Parameters >
Modem Parameters
Select Modem String
Select Continue
Select Edit Options
Then, using the Move Cursor Left and Move Cursor Right
soft Keys, edit the string so it looks like:
ATE0&K0M1X4W2S9=50S7=90+MS=V34^M
Add the '+MS=V34' to the string; it MUST be placed before
the '^M'
NOTE: Special characters like + = ^ can be found on the
QWERTY Keyboard. For + use G, for = use A, for ^ use
B. Version 11.14 uses the new string. If problems are still
encountered try
V32 14400 baud
V22 2400 baud
Once the string looks correct then:
Select OK
Select Accept
Select Done
Check that modem setup is correct. Go to OPTIONS and
scroll to CONNECT-DATA CENTRE. Is tone/pulse setting
correct? Is a dial prefix required to get an outside line? Is
PbP number correct? Other modem parameters OK?
Check that modem is properly seated on main logic board
and that connection between J2 on modem board and J21
on main logic board is sound.
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