Troubleshooting - Pitney Bowes DM125 Operator's Manual

3 • Setting Up Operators
Troubleshooting INVIEW
This chapter contains a list of problems you may encounter while
using INVIEW
™
Refer to the Chapter 11, Troubleshooting in the DM100i, DM200L,
DM125, DM225 Operator Guide (SV62276) for information on
problems you may encounter while using the mailing system (for
example, envelope sealing problems, envelope feeding problems,
tape feeding problems, etc.).
Review the problems listed in both chapters. If you are unable to
find a solution, refer to the Pitney Bowes Contact List at the front of
this guide for the phone number of the Help Desk and the web site
addresses.
Error Message/
Warning
Cannot Create New
Account
No space available
for new accounts.
Cannot Delete
Account
First delete sub
accounts.
Cannot Save
Manual Transaction
Missing information.
Accounting
Discrepancy
<postage amount>
Has been spent
without being
recorded.
SV62371 Rev. A
8 • Troubleshooting
Accounting.
Take This Action
Select Delete Existing Account. Follow the
prompts to delete an account from the sys-
tem.
You must delete all sub and subsubaccounts,
starting at the lowest chargeable level, be-
fore deleting a first level account.
Select Return to Adding Trans. Ensure
that, at a minimum, the following selections
are made: Account, Pieces, Postage and
Weight.
• Select Make a Manual Transaction
to continue running mail. The Manual
Transaction screen is displayed with the
postage amount equal to the amount
listed on the Account Discrepancy
screen. Refer to Chapter 5, Transaction
Options, Adding Manual Transactions for
more information.
• Select Ignore to stop running mail. The
system returns to the Home screen.
™
Accounting
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