Pitney Bowes DM100i Series Service Manual & Parts List page 36

4 • Troubleshooting
Table 4-4 Printing Faults (continued)
errors checkpoints
Poor print Follow steps at right.
from used ink
cartridge.
Print is not Wiper blade. Also check the "wiper." It is easily
clean and crisp; replaceable.
smearing or
spotting evident.
Does a purge correct the problem?
Ink supply is
Is the carriage moving normally so that wiping
okay.
occurs?
Is the printhead harness properly connected at
J13?
No print, red or
partial print.
Partial, streaked
Wiper and/or capping station may be
or Incomplete
contaminated with excess ink. Purge may be
print. required.
customer Ink yield is based on usage. Higher usage
complains that prolongs cartridge life because more ink is used
ink usage is high. during maintenance than printing.
How often does the customer use the meter?
When was the ink cartridge installed?
Is the customer printing ads? This increases ink
usage.
Is the customer printing reports? This increases
ink usage.
Make sure tape is off print cartridge bottom.
Check for bent pins. These are behind print
head (see figure) and are angled downward.
4-6
Possible cause/Solution
Remove the printhead and check for bent pins.
Pins are normally angled downward.
Make sure printhead is correctly installed.
Check printhead harness and connection at
J13.
If purges fail to correct the problem, and the ink
cartridge is not empty, replace the printhead.
If this fails to correct the problem, there may be
a problem with the print head carriage board.
This requires replacement of the print head
carriage assembly.
Check the wiper blade for excess ink
accumulation. Clean as required. Replace
wiper wiper if necessary.
If needed, purge and run a test print.
Check carriage movement and correct any
problems. See table 4-5
Make sure it is locked in position.
Possible print head controller (PHC) failure.
Clean wiper and capping station. Perform a "C"
purge, then a "D" purge.
Is machine in seal-only mode? This mode
disables printing.
Is the customer performing manual purges?
This increases ink consumpton.
Figure 4-2 contact Pins
SDT345A DM100i/DM200i Service Manual & Parts List
Check for bent pins