Troubleshooting - Pitney Bowes DM100i Quick Install Manual

Troubleshooting

Checking Connectivity Using USB Ethernet Connection LAN Adapter
Turn the meter ON. Once the meter has finished initializing and the
Home screen is displayed, one of the small LED indicators on the LAN
adapter should light up within 1 minute. If none of the LED indicators
light up, refer to additional information below.
None of my Link LED indicators are ON; Adapter is not working
Either the 10 or 100 LINK LED indicators should be ON (solid green),
indicating your connection's data transfer rate. If neither of these LED
indicators are ON, check the following items:
ACT
10
100
Link LED indicators
If you experience difficulty connecting to the PB Data Center, refer to the tips
i
below for further assistance. If necessary, have your network administrator
review the Troubleshooting tips and the separate IntelliLink™ Control Center
Technical Support Configuration Guide to resolve the issue. The information
is available on our support site at http://www.pitneybowes.ca/support.
Not Enough Funds
You have tried to add more postage to your meter than you have in your
account at PitneyWorks.
To Change Information Entered during the Install Procedure
Press Clear key on numeric keypad.
•
At Install Not Complete, either go back to the previous step
•
or start the installation procedure over again.
• Verify the LAN cable, LAN extension cable, and
LAN adapter are properly installed and plugged
firmly into their receptacles.
• Turn OFF the meter using the ON-OFF switch,
wait 10 seconds, and turn ON the meter
• Repeat steps 1 and 2 using the other USB port on
the meter
• Ensure that no PC having PC Meter Connect
software is connected to the meter when the LAN
is installed.
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