Pitney Bowes DM100i Series Service Manual & Parts List page 35

Table 4-4 Printing Faults
errors checkpoints
No print out of In some cases, the print head may dry out or
box. be cold from shipment. This could result in a no
print condition. Allow the system to warm up to
room temperature. Follow steps at right.
Poor print quality: Purge may be required. Test and purge
gaps and voids. procedure is available through the user
(OPTIONS). From the user menu, press
OPTIONS > Scroll down > Advanced Features
> Maintenance Mode > Printer Maintenance >
Test Print.
NOTe:
clear with a basic purging, perform the
printhead replacement procedure. With the
system running, open the print head/ink
access cover. Select "Replace Print Head."
Physically remove the printhead and
reinstall it following the prompts.
SDT345A DM100i/DM200i Service Manual & Parts List
For a poor print issue that will not
4 • Troubleshooting
Possible cause/Solution
1. Complete install.
2. After install is complete, remove ink
cartridge and print head.
3. Make sure tape has been removed from
bottom of print head and tab has been
removed from ink cartridge,
4. Check that ribbon cable from carriage
assembly to J13 is intact and properly
connected.
5. Clean the gold connectors on the side of
the print head with a pencil eraser.
6. Install the print head and ink cartridge.
7. Check the capping station. Clean if
necessary.
8. Test print quality. Test and purge
procedure is available through the user
(OPTIONS). From the user menu, press
OPTIONS > Scroll down > Advanced
Features > Maintenance Mode > Printer
Maintenance > Test Print. See illustration
below.
9. If print quality is poor, perform up to three
"C" purges. Then perform a "D" purge.
GOOD
Figure 4-1 Print Test Patterns
If the test pattern shows gaps or voids, purge
the printer nozzles and retest. If little or no
improvement is noted, you may repeat the
purge up to five times total.
BAD
4-5