Troubleshooting - Pitney Bowes DM100i Series Quick Install Manual

Troubleshooting

Cannot Reach Data Centre -
If you are using Smartlink, make sure that the cables are
connected correctly and that the lights are showing ready.
If you are using PC Meter Connect™, make sure the USB cable is
connected between the mailing system and PC and that the PC
can connect to the internet.
Not Enough Funds -
You have tried to add more postage than you have in your
Postage by Phone account.
To change information entered during setup -
• Press the Clear key on the numeric keypad.
• At the 'Install Not Complete' message, either go back to the
previous step or return to the Install Start.
If you still have problems...
• Refer to the troubleshooting section in the Operating Guide.
• Refer to our support website:
www.pitneybowes.com/uk and select Support
• You can also telephone one of our specialists for advice on:
09068 181 181
Calls charged at 60p per minute
15