Pitney Bowes DM100i Series Service Manual & Parts List page 39

Table 4-6 Moistener Faults
Problem Possible cause
envelopes don't Incorrect feeding.
seal.
Low sealant level.
Dry moistener brush.
Dirty moistener brush.
Worn moistener brush.
Table 4-7 Miscellaneous Faults
Problems checkpoints
Lock code
customer forgot
meter lock code.
"Ink Tank Access Access cover.
cover Open".
System is noisy. Lubrication may be required.
SDT345A DM100i/DM200i Service Manual & Parts List
4 • Troubleshooting
Solution
Check that operator is sliding envelope flap under blue
edge of feed deck. If this is not done, moistener can't wet
flap.
Check sight glass on moistener tank. If level is low, add E-Z
Seal® until it reaches bottom of fill hole.
Try wetting moistener brush. If brush drys out quickly,
replace moistener wick.
Remove brush, clean in plain water and rinse thoroughly.
Replace moistener brush.
Possible cause/Solutions
Go to Enter Lock code screen. Type in 6946-
Refill. This will take you to the service mode.
Press Clear. This takes you to the main menu.
Lock Code will override Supervisor Code.
Close access cover. If this doesn't correct
problem, check sensor flag. Sensor must be
blocked when cover is closed. If flag is okay,
check wiring and connection at Main Logic
Board, J11.
Use teflon/silicone grease on feeder gear
shafts if there is noise. Also use on white
tension idler rollers if they make a high
squealing noise.
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