Call Soft Key Options - Avaya IP Office 960 Seris User Manual

2.2 Call Soft Key Options

The options displayed for the buttons at the bottom of the display will change dynamically to reflect actions that you can
perform during calls or while the phone is idle.
· Account
Enter an account code to associate with the call.
· Answer
Answer a page call, turning it into a normal call.
· CallBack
Set an automatic callback on the user that you have called but who has not answered. When they next end a call,
the telephone system will call you and when answered, will automatically make a call to the user.
· Complete
Complete the transfer of a held call. A Cancel option is also shown which will end the transfer attempt.
· Conference
Put your current call on hold and present dial tone for you to dial the number you want to add to a conference with
the held caller.
· Connect
Take a call of hold.
· Dir
Access the directory in order to select a number by name rather than dialing it. The type of names available in the
directory is adjusted to match those suitable for use by the feature.
· Drop
End the call.
· Ignore
Quiet the ringer for the current alerting call. The call will continue alerting until either answered or it goes to
voicemail.
· Pickup
Answer the call that is held or alerting another user.
· Redial
If there are outgoing numbers in your call log, display the list of those numbers.
· Transfer
Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the
call.
· ToVM
Send an alerting call to your voicemail.
9600 Series Phone User Guide
IP Office
Making Calls: En-Bloc Dialing
Page 23
Issue 03e (28 March 2011)