Avaya 960 Series Manuals

Avaya 960 Series Manuals

Manuals and User Guides for Avaya 960 Series. We have 1 Avaya 960 Series manual available for free PDF download: User Manual

Avaya 960 Series User Manual

Avaya 960 Series User Manual (170 pages)

960 Series IP Ofice 9.0

Brand: Avaya | Category: IP Phone | Size: 2.14 MB

Table of Contents

Table of Contents
5
1 Introduction

9
- Important Safety Information
  11
- 9608 Telephone
  12
- 9611 Telephone
  13
- 9620 Telephone
  14
- 9621 Telephone
  15
- 9630 Telephone
  16
- 9640 Telephone
  17
- 9641 Telephone
  18
- 9650 Telephone
  19
- Button Modules
  20
- Phone Keys
  21
- Status Letters
  22
- Touch Screen Operation
  22
- The Phone Stand
  22
2 Making Calls

25
- En-Bloc Dialing
  26
- Call Soft Key Options
  27
- Calling from the Contacts List
  28
- Calling from the Call Log/History
  28
- Redialling a Previous Number
  29
- Making a
  29
- Withholding Your Number
  29
- Adjusting the Call Volume
  30
- Muting a Call
  30
- Ending Calls
  30
3 Answering Calls

31
- 3. Answering Calls
  32
- Diverting a Call to Voicemail
  33
- Ignoring an Incoming Call
  33
- Answering a
  33
- Using Call Pickup
  34
4 Redialling

35
- Open Call Log Mode
  36
- Last Dialed Mode
  36
- Selecting Your Redial Mode
  36
5 Holding and Parking Calls

37
- 5. Holding and Parking Calls
  38
- Holding Calls
  39
  - Holding a Call
    39
  - Taking a Call off Hold
    39
  - Switching between Calls
    40
  - Transferring a Held Call
    40
- Parking Calls
  41
  - Parking Calls Using the Menu
    41
  - Unparking Calls (Status Menu)
    41
  - Park & Page
    42
6 Transferring Calls

45
7 Account Codes

49
- 9600 Series User Guide IP Office
  50
- Forced Account Code Entry
  50
- Manual Account Code Entry
  50
- Conference Calls
  
  51
  - Adding a Call to a Conference
    52
  - Starting a Conference
    52
  - Viewing Conference Details
    52
  - Dropping/Muting Parties
    53
  - Holding a Conference Call
    53
  - Context Sensitive Conferencing
    54
9 Headset/Handsfree Operation

55
- Headset Operation
  56
  - Headset Volume
    57
  - Default Handsfree Audio Path
    57
  - Automatic Gain Control
    57
  - Headset Alert Sounds
    58
- Handsfree Speaker Operation
  59
  - Speaker Volume
    60
  - Default Handsfree Audio Path
    60
  - Automatic Gain Control
    60
10 Contacts/Directory

61
- Managing External Contacts
  62
- Viewing Contacts Details
  63
- Making a Call from the Directory
  64
- Using the Directory for Other Functions
  64
- Adding a New Contact
  65
- Adding a Contact from the Call Log/History
  65
- Editing a Contact
  66
- Deleting a Contact
  66
- Call History
  
  67
  - 11. Call History
    68
  - Accessing the Call Log/History
    69
  - Making a Call
    69
  - Viewing Call Details
    70
  - Adding a Record to Your Contacts
    71
  - Deleting a Record
    71
  - Deleting All Records
    71
12 Voicemail

73
- Message Waiting Indication
  74
- Visual Voice
  75
- Checking Messages
  75
- Sending a Message
  76
- Email Mode
  76
- Mailbox Greeting
  77
- Mailbox Name
  78
- Changing Your Voicemail Code
  78
- Switching Voicemail On/Off
  79
- Transferring to Voicemail
  79
- Sending a Call to Voicemail
  79
- Logging In/Out
  
  81
  - 13. Logging In/Out
    82
  - Logging in
    83
    
    Logging in on a Phone Already in Use
    83
    
    Logging in on an Unregistered Phone
    83
    
    Logging in on a Not Logged in Phone
    83
  - Locking the Phone
    84
  - Logging out
    84
  - Auto Lock
    85
  - Changing Your Security PIN
    85
  - Issue 08B (10 April
    85
  - Unlocking the Phone
    85
14 Redirecting Calls

87
- 14. Redirecting Calls
  88
- Follow Me
  89
- Forwarding Calls
  91
- Do Not Disturb
  96
  - DND On/Off (Features Menu)
    97
  - DND off (Status Menu)
    97
  - Do Not Disturb Exceptions
    97
- Twinning
  98
15 Groups

101
- 15. Groups
  102
- Group Membership
  103
  - Group Membership On/Off (Status Menu)
    103
  - Group Membership On/Off (Features Menu)
    103
- Group Service Status and Fallback
  104
16 Button Features

107
- Editing Your Programmable Buttons
  108
- Features
  108
  - Abbreviated Dial
    109
  - Absence Text
    109
  - Account Code
    109
  - Auto Answer
    109
  - Call Forward All
    109
  - Call Park
    109
  - Call Park to Other
    109
  - Call Pickup
    109
  - Call Pickup any
    109
  - Conf Meet Me
    109
  - Flash Hook
    110
  - Group BLF
    110
  - Park and Page
    110
  - Ringer off
    110
  - Self Administer
    110
  - Send All Calls
    110
  - Suppress Digits
    110
  - Twinning
    110
  - User BLF
    110
17 Home Screen

113
- 17. Home Screen
  114
- Editing Your Home Screen
  115
- Abbreviated Dial
  116
- Absence Text
  116
- Auto Intercom
  116
- Call Forward All
  116
- Call Pickup
  116
- Call Pickup any
  116
- Self Administer
  116
- Send All Calls
  116
18 Phone Settings

117
- 18. Phone Settings
  118
- Mobile Twinning
  119
- Withhold Number
  119
- Redial Mode
  119
- En-Bloc Dialing
  120
- Auto Lock
  121
- Ringer Controls
  121
  - Disabling the Ringer
    121
  - Visual Alerting
    122
  - Coverage Ring
    122
  - Ring Sound
    122
  - Ringer Volume
    123
  - Internal Auto Answer
    123
- Display Controls
  123
  - Display Brightness
    124
  - Display Contrast
    124
  - Last Call Duration Display
    125
  - Home Screen Display
    125
  - Call Timer Display
    125
  - Display Language
    126
  - Auto Display Waiting Call
    126
  - Inactivity Timer (Auto Return)
    127
  - Quick Touch Lines
    127
- Volume and Sound
  129
  - Button Clicks
    129
  - Error Tones
    129
  - Ringer Volume
    129
  - Handset Volume
    130
  - Headset Volume
    130
  - Speaker Volume
    130
  - Automatic Gain Control
    130
  - Default Handsfree Audio Path
    130
- Backup/Restore
  131
  - Backup
    131
  - Restore
    131
- Viewing Information
  132
19 Status Menu

133
- Do Not Disturb
  134
- Follow Me to
  134
- Follow Me here
  135
- Forward on Busy
  135
- Forward on no Answer
  136
- Forward Unconditional
  136
- Forwarded here
  136
- Group Membership
  137
- Group Service Status
  137
- Mobile Twinning
  137
- Issue 08B (10 April
  137
- Parked Calls
  138
- System Alarms
  138
20 Short Codes

139
- 20. Short Codes
  140
- Hunt Group
  141
21 System Administration

143
- Checking the System Information
  144
- Setting the Date
  144
- Checking the Time Server Status
  145
- Setting the Time
  146
- Setting the Time Offset
  146
- Shutting down the System
  147
- Managing Memory Cards
  148
- Reporting System Alarms
  149
- Debug Mode
  150
22 Menus

151
- Features Menu
  152
- Status Menu
  153
  - Calls (Visual Alerting)
    153
- A Menu
  154
- Menu Access Control
  154
23 Glossary

157
- Abbreviated Ring
  158
- Appearance Button
  158
- Attention Ring
  158
- Auto Hold
  158
- Bridged Appearance Button
  158
- Call Appearance Button
  158
- Call Coverage Button
  158
- Coverage Ring
  158
- Do Not Disturb
  158
- Do Not Disturb Exceptions
  159
- Follow Me
  159
- Follow Me here
  159
- Follow Me to
  159
- Forward on Busy
  159
- Forward on no Answer
  159
- Forward Unconditional
  159
- Group
  160
- Idle Line Preference
  160
- Internal Twinning
  160
- Line Appearance Button
  160
- Logged out
  160
- Missed Call
  160
- Missed Group Call
  160
- Login Code
  160
- System Phone User
  161
- Twinning
  161
- Mobile Twinning
  161
- Park Call
  161
- Park Slot Number
  161
- Ringing Line Preference
  161
- Short Codes
  161
- Small Community Network
  161
- System Administrator
  161
24 Document History

163
- Index
  165

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