Group Service Status And Fallback - Avaya IP Office 960 Seris User Manual

15.2 Group Service Status and Fallback

· Group Service Status
A hunt group can be in one of the following service modes:
· In Service
The groups operates a normal, distributing calls to available members of the group.
· Night Service
The group is in night service mode. Calls are redirected to its night service fallback group
to voicemail if available.
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· Out of Service
The group is out of service. Calls are redirected to it out of service fallback group
voicemail if available.
· Fallback Group
For the night service and out of service states, the hunt group can be configured with a fallback destination to
which its group calls are redirected. This destination is another hunt group. If no fallback destination is set, the
group's voicemail is used if available. Separate night service and out of service fallback destinations can be set for
the group.
Display Icon
· O = Out of Service
An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to
night service mode. In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if
available.
!
The system administrator is able to configure if you can access the Membership, State and Fallback options of
·
a group. If you are not configured for any groups then the Group menu is not shown.
9600 Series Phone User Guide
IP Office
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Issue 03e (28 March 2011)