Avaya 9608 User Manual
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Avaya 9608 User Manual

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See also: Administrator's Manual , User Manual
Using Avaya IP Deskphone H.323 9608,
9608G, and 9611G
Release 6.3.1
16-603593
Issue 8
January 2014

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Summary of Contents for Avaya 9608

  • Page 1 Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G Release 6.3.1 16-603593 Issue 8 January 2014...
  • Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites and does not necessarily design of the content is owned either by Avaya or its licensors and is endorse the products, services, or information described or offered protected by copyright and other intellectual property laws including the within them.
  • Page 3 See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
  • Page 4 Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Chapter 7: Standard Call-Related Features..............Putting a call on hold..........................43 Muting a call.............................. 43 Transferring a call............................. 44 Using the conference feature........................44 Setting up a conference call......................45 Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 6 Chapter 13: About Logging In and Logging Out.............. Logging in to your deskphone extension....................65 Logging in as a guest user........................66 Logging out of your deskphone extension....................66 Index............................. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 7: Chapter 1: Introduction

    Chapter 1: Introduction Intended audience This guide is intended for personnel who use the Avaya 9600 Series H.323 Deskphones with ® the Avaya Aura Communication Manager in a call center or a corporate environment. Related resources Documentation For more information related to the use of the H.323 9600 IP Deskphones refer the following...

  • Page 8: Training

    Warranty Avaya provides a one year warranty from the date of purchase of the 9600 Series IP Deskphones. For more information about the standard warranty language and details regarding support, while under warranty, see http://support.avaya.com/...

  • Page 9: Chapter 2: Overview

    Physical layout The following section describes the display, keys, buttons, and the associated features that are available on the deskphone. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 10 Figure 1: 9608/9608G and 9611G deskphones button layout Note: The layout for the 9608 and 9608G deskphones is similar except that the 9608 has labels on the phone and the 9608G does not have labels. The 9608G has LAN Ethernet LED on back side of the phone.
  • Page 11 Physical layout The following table provides descriptions of buttons and features of the 9608, 9608G, and 9611G deskphones. Callout Name Icon if Description Number applicable USB port You can use a USB device such as a memory stick, thumb drive, or flash drive to transfer contacts between your phone and an external data source.
  • Page 12 Press Contacts to view the entries in your contact list. Home Press Home to gain access to the Avaya Menu to configure options and settings, access the browser and or any applications available to you, log out, or view network information.

  • Page 13: Navigation Tips

    (left- and right-facing arrows) displays on the title line or to move the cursor right or left when entering text. About icons The following table lists the icons used in the 9608 and 9608G IP deskphone. Icon Description Missed call on your phone.
  • Page 14 The following table lists the icons used in the 9611G IP deskphone. Icon Description Microphone is muted. Missed call on your phone. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...
  • Page 15 To change from the unnamed registration state, login with a valid extension and password. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 16: Administrative Messages

    Use the right and left navigation arrows on the navigation button to view the network related information on the various screens. Your system administrator will instruct you further on the options related to network information and the settings that the system requires. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 17: Chapter 3: Avaya Menu

    Chapter 3: Avaya Menu You can use Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press Home , you see one of the following menus, depending on how your administrator has...

  • Page 18: Options & Settings

    About this task You can configure the Go to Phone Screen on Calling option to Yes to automatically display the Phone screen when you make a call. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 19: Setting Go To Phone Screen On Ringing

    Configure the Go to Phone Screen on Answer option to Yes to automatically display the Phone screen when you answer a call. Procedure 1. Select Options & Settings or Phone Settings. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 20: Displaying Call Timers

    Procedure 1. Press Home. 2. Press Select to select Options & Settings > Call Settings > Redial. 3. Press Change to select one of the following options: Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 21: Configuring Visual Alerts

    3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Audio Path. 7. Press Change or OK to change the Speaker or Headset setting. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 22: Setting Contact Names To Display During Calls

    Edit dialing may not be available to you, depending on how your system is administered. Procedure 1. Press Home. 2. Select Options & Settings or Phone Settings. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...
  • Page 23 • Switchhook only: The phone does not send the ringing tone to the headset. Headset switchhook button is non functional. 6. Press Save to save the setting or Cancel to return to the menu without saving. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 24: Application Settings

    4. Navigate to Log Bridged Calls. The phones sets the option to No by default. Press Change to change the setting to Yes. 5. Press Save to save the change. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...
  • Page 25 Procedure 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module and proceed to Step 10. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 26: Screen & Sound Options

    5. Press Select or OK. 6. Select Brightness or Contrast. Note: Contrast adjustment applies only to the 9608 IP deskphone and button modules attached to a deskphone with a colour display screen. 7. Press Change or OK. 8. Select Phone or an attached button module.

  • Page 27: Turning Button Click Sounds On And Off

    4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Error Tones. 7. Press Change or OK to turn error tones on or off. 8. Press Save. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 28: Turning Large Text On Or Off

    Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 29: Changing The Ring Pattern

    8. Press Save to make save your selection. Changing the display language Procedure 1. Press Home. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 30: Advanced Options

    Avaya Menu. Likewise, if administered, you can restore your data files to their previous settings using the manual restore option.

  • Page 31: Turning Automatic Gain Control On Or Off

    Procedure 1. Press Home. 2. Select Options & Settings. 3. Select Advanced Options. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 32: Browser

    Web browser vary depending on how your system administrator has configured your deskphone. For more information, contact your system administrator. Access the browser through Avaya Menu. If you do not see the Browser option on Avaya Menu, Web applications are not available for your deskphone. Note: The 9601 deskphone does not support displaying images through the browser.

  • Page 33: Chapter 4: About Features

    All the features described here might not be available on your extension. For detailed information about a feature, contact your system administrator. Feature Name Abbreviation Automatic Dialing Autodial or SD Automatic Intercom Auto Icom or AI Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 34: Calling A Person From The Directory

    Procedure 1. From the Phone screen, scroll right to access the Features menu, select Directory, and press Select or OK. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 35: Configuring Simultaneous Ringing For Multiple Phones Using Ec500

    15 seconds. The beep indicates that the call is being recorded. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 36: Ringing On Wireless Headsets

    • If the deskphone is in an idle mode, a ringing tone is heard in the wireless headset. • If the phone is already in a headset call, a short beep is heard in the wireless headset. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 37: Chapter 5: Answering A Call

    • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 38 Answering a call Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 39: Chapter 6: Making A Call

    Procedure 1. Press the Emerg. softkey. 2. To end the emergency call, press the Drop softkey or press the Speaker button. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 40: Clearing A Number

    1. From the Phone screen, enter the number you want to call. 2. To edit the number, press Bksp to erase the previous character, one character at a time. To remove the entire number, press Clear. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 41: Calling A Person From The Contacts List

    3. Scroll up or down to select the person or number you want to call. 4. Select the person or number you want to call. 5. Press the Call softkey or the OK button. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 42: Making A Call Using A Click To Dial Link

    2. Press the line button corresponding to the line with the link or press OK. The deskphone initiates a call to the person or number associated with the click to dial link. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 43: Chapter 7: Standard Call-Related Features

    Procedure 1. Press Mute during a call so that the other person on the call cannot hear you. 2. Press Mute again to unmute the call. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 44: Transferring A Call

    Muting a person on a conference call on page 46 Dropping the last participant from a conference call on page 46 Dropping a person from a conference call on page 46 Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 45: Setting Up A Conference Call

    When you put a conference call on hold, the other parties can still talk to each other. Procedure 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 46: Muting A Person On A Conference Call

    Dropping a person from a conference call About this task This feature is not available on all systems. Procedure 1. From the Phone screen, select your active call. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 47: About Forwarding Calls

    After you enter the forwarding number, you hear a confirmation tone and the associated LED lights. 5. Press Select or OK to turn the call forwarding feature off if it is already on. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 48: Send All Calls

    2. Press the Timer Off softkey to stop the timer. This action also changes the softkey label back to Timer On. The timer is removed from the display five seconds after you turn the timer off. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 49: Chapter 8: Using Bridged Call Appearances

    About this task You can join an existing call on a bridged line. Procedure 1. Select the bridged call in progress that you want to join. 2. Press Bridge. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 50: Making An Outgoing Call On A Bridged Line

    • Delayed: The deskphone plays an alerting melody after a delay if a call on the bridged appearance is not answered. Your administrator can configure the delay. • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 51: Chapter 9: Using The Contacts Feature

    3. Press Call to call the person or press More then Edit to edit contact information. Viewing a contact's details Procedure 1. Press Contacts. 2. Select the contact you want to view. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 52: Adding A New Contact

    4. Select the next field. 5. Enter the number. 6. Select the next field. 7. Select the type of number entered (general, work, mobile, home). 8. Press More >Primary if applicable. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 53: Editing A Contact

    Deleting a contact Procedure 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete. 4. Press Delete to confirm or Cancel to cancel. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 54 Using the contacts feature Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 55: Chapter 10: Call History

    See About icons on page 13 for a description of the icons. 3. Scroll up or down to view the entries on the list. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 56: Viewing Call History Details

    5. Press Save. Removing an entry from call history Procedure 1. Press History. 2. Select the number you want to delete. 3. Press More, and then press Delete. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 57: Clearing All Call History Entries

    To turn off logging your calls, select History. To turn logging of bridged lines on or off, select Log Bridged Calls. 7. Press Change or OK to turn call history logging on or off. 8. Press Save. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 58 Call History Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 59: Chapter 11: Using Usb Flash Drives With Your Phone

    Contacts list of your deskphone to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses. For information on this tool, ®...

  • Page 60: Overwriting Contacts List With An External File

    4. Review the statistics displayed, which show the number of valid and invalid entries, and if applicable, the number of entries that exceed the 250 contact phone limit. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 61: Copying Your Contacts List To A Usb Flash Drive

    2. Scroll down to Use contacts file while present. 3. Press Select or OK. 4. Press OK to access the contacts list on your USB flash drive. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 62: Using Pictures From Your Usb Device As A Screensaver

    “times out” after the administered idle period. Note: If you disconnect the USB device from the telephone, the standard screensaver replaces your pictures after the designated idle period. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 63: Chapter 12: Receiving Your Messages

    If you have any questions, contact your system administrator. Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 64 Receiving your messages Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 65: Chapter 13: About Logging In And Logging Out

    About this task Log in from the initial screen when it prompts you for your extension. Procedure 1. Enter your extension. 2. Press Enter or OK. 3. Enter your password. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

  • Page 66: Logging In As A Guest User

    You can log out as a guest at any time despite the duration you select. 7. Press Enter or OK. Logging out of your deskphone extension Procedure 1. Press Home. 2. Scroll down and select Log Out. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...
  • Page 67 3. Press Log Out or OK. 4. Press Log Out to confirm. If you logged in to this phone as a guest user, the deskphone's original settings are restored upon logout. Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 68 About Logging In and Logging Out Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014 Comments? infodev@avaya.com...

  • Page 69: Index

    Call history log ............directory, calling a person .......... about ..............display ................ Call recording ............. adjusting brightness ..........Call Timer ..............adjusting contrast ..........enabling and disabling ......... Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 70 Options & Settings ........– putting a conference call on hold ......about ..............call history ............changing language ..........Icons in telephone display .......... changing ring pattern ........... Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...
  • Page 71 ....Visual Alerts ............... Restore data files ............configuring ............Ring Pattern ............... Voice mail, logging in ..........changing .............. warranty ............... screen width ............... Wireless headset ............Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G January 2014...

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