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Avaya 9600 Series Manual

Ip deskphones
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Using Avaya 9608/9608G/9611G IP
Deskphones SIP
Release 7.1.11
Issue 1
October 2020

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Summary of Contents for Avaya 9600 Series

  • Page 1 Using Avaya 9608/9608G/9611G IP Deskphones SIP Release 7.1.11 Issue 1 October 2020...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED written consent of Avaya can be a criminal, as well as a civil offense THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL under the applicable law.
  • Page 4 The changes or modifications not expressly approved by the party AC adapters shipped with the equipment or specified by responsible for compliance could void the user’s authority to operate Avaya to be used with the equipment. If you use any the equipment. other equipment, it may cause failures, malfunctioning, To comply with the FCC RF exposure compliance requirements, this or fire.
  • Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.

  • Page 6: Table Of Contents

    Chapter 1: Introduction...................... 11 .......................... 11 Purpose ........................ 11 Change history Chapter 2: Setting up Avaya 9608 9608G and 9611G IP Deskphones SIP...... 12 ............ 12 Introduction to 9608/9608G and 9611G SIP deskphones .................. 13 Physical layout for 9600 IP Phones ...............  16 Connection jacks for 9600 Series IP Deskphones: ........................
  • Page 7 ........ 52 Dropping or Disconnecting the last participant from a conference call ................... 53 Viewing the details of a conference .........................  53 Handling Contacts .................... 53 Using the contacts feature October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 8 ............ 75 Blocking your extension from displaying during calls ............... 75 Displaying your extension on outgoing calls ...................... 75 Setting mute alert ................ 76 Setting up enhanced call pickup alerting October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 9 Setting a ring tone for a call pickup group .................. 94 Changing the background logo ................ 94 Turning button click sounds on and off .....................  94 Turning error tones on or off October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 10 Chapter 6: Troubleshooting.................... 102 .................... 102 Limited access during failover Chapter 7: Resources...................... 104 ........................ 104 Documentation ............ 106 Finding documents on the Avaya Support website .................... 106 Viewing Avaya Mentor videos .......................... 107 Support October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP...

  • Page 11: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes how to use 9600 Series IP Deskphones features. This document is intended for people who want to learn how to use 9600 Series IP Deskphones features. Change history Date Summary of changes 5-10-2020 Updates added for SIP 7.1.11 release.

  • Page 12: Chapter 2: Setting Up Avaya 9608 9608G And 9611G Ip Deskphones Sip

    Chapter 2: Setting up Avaya 9608 9608G and 9611G IP Deskphones SIP Introduction to 9608/9608G and 9611G SIP deskphones Your deskphone provides many features that include: • Viewing and managing your calls, call logs, and contacts list • Customizing your deskphone •...

  • Page 13: Physical Layout For 9600 Ip Phones

    Physical layout for 9600 IP Phones Physical layout for 9600 IP Phones Note: Your deskphone might have labeled buttons. The following table provides descriptions of the deskphone buttons and features. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 14 Setting up Avaya 9608 9608G and 9611G IP Deskphones SIP Callout Name Icon if Description Number applicable USB port While the 9608 and 9608G models do not have a USB port. Message An illuminated red light in the upper-right corner of your waiting deskphone indicates that you have a voice mail.
  • Page 15 Contacts When you press Contacts, the Phone screen displays the entries in your contact list. Home When you press Home, you gain access to the Avaya Menu to configure options and settings, access the browser or any applications available. History When you press History, the Phone screen displays the history of your outgoing, incoming, and missed calls.

  • Page 16: Connection Jacks For 9600 Series Ip Deskphones

    Setting up Avaya 9608 9608G and 9611G IP Deskphones SIP Connection jacks for 9600 Series IP Deskphones: The following image illustrates the connection jacks that are present on the back panel of Avaya Deskphone 9608/9608G and 9611G models. The image schematically describes which device to connect in which jack.
  • Page 17 Connection jacks for 9600 Series IP Deskphones: October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 18: Deskphone Stand

    Setting up Avaya 9608 9608G and 9611G IP Deskphones SIP Name Description 5V DC Jack To connect the power supply. Note: Available only in J129D03A and later models. Network port To connect the Ethernet cable PC port To connect the computer.

  • Page 19: Logging In To Your Phone

    1. From the main screen, press Phone Lock. 2. Press Lock on the phone screen. 3. To unlock your phone, press Unlock and enter the password you use for phone login. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 20: Logging Out Of Your Deskphone

    Setting up Avaya 9608 9608G and 9611G IP Deskphones SIP Logging out of your deskphone Procedure 1. Press Home. 2. Press Settings. 3. Press Log Out to choose Log Out. 4. Press Yes when the deskphone prompts for confirmation. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 21: Chapter 3: Navigation

    Conference is active. Conference is on hold. Use the Right or Left navigation arrow for additional pages/screens/options. Scroll left for other options. Scroll right for other options. Table continues… October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 22 Incoming call; indicates you have answered this call. Outgoing call; indicates you have made this call. The deskphone has activated the EC500 feature. Incoming call is alerting. Table continues… October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 23 The icon shown applies to the deskphones with color display. The Send All Calls feature is on. Indicates that the call is using a wideband codec for excellent voice quality. Table continues… October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 24: Call History Icons

    Outgoing call Indicates that you have made the call. Bridged call Indicates the number of bridged calls. Related links Icons on the deskphone on page 21 October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 25: Call History Icons

    Offline: User wants to appear invisible. Unknown The presence status of the user is unknown or the phone is not registered. Related links Icons on the deskphone on page 21 October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 26: Presence Icons

    Navigation Presence icons The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and Avaya J179 IP Phone in color.

  • Page 27: Mlpp Icons

    Feature table Related links Icons on the deskphone on page 21 MLPP icons The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and Avaya J179 IP Phone in color. Icon Name Description Priority Priority icon for a priority call.
  • Page 28 See the topic Tracing a malicious call for more information. Multiple Device Access See the topics Switching to another deskphone during an active call and Logging in to your deskphone for more information. Table continues… October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 29: Avaya Menu

    See the topic Interrupting a call with a whisper page for more information. Avaya Menu You can use Avaya Menu to adjust and customize options and settings for your deskphone, access additional web-based applications, get information about your phone and network settings, log out, and use Administration menu.

  • Page 30: Network Information

    Your system administrator might ask you to check the phone or network settings to investigate problems. You can get network information from the Avaya Menu. The monochrome icons are valid for 9608G IP Deskphones SIP and the colored icons for Avaya 9611G IP Deskphones SIP model.

  • Page 31: Administrative Messages

    While receiving an audible alert, you can change between the speaker, handset, and headset, can stop the transmission of pushed audio content by going on-hook, and can adjust the volume, as you normally do during a call. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 32: Chapter 4: Operation

    Answer or OK. The phone automatically answers the incoming call and puts the previous call on hold. Note: To automatically display the Phone screen when you receive an incoming call, set the Phone Screen on Ringing option to Yes. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 33: Answering An Incoming Precedence Call

    Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 34: Muting A Call

    Ensure that the feature is activated by the administrator. Procedure 1. Select the bridged call in progress that you want to join. 2. Press the Bridge softkey or OK or press the corresponding line key. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 35: Answering An Active Call On A Monitored Extension

    3. Answer the call using the extension number and then press Enter or OK. Answering a call for a call pickup group member Procedure 1. From the Phone screen, gain access to the Features screen. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 36: Interrupting A Call With A Whisper Page

    • Held Call: Displays the held call line appearance as an option and switches to the Select Transfer Method screen. • Recents: Displays the recent call history as an option and switches to the Select Transfer Method screen. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 37: Making An Attended Transfer

    • Recents: Displays the recent call history as an option and switches to the Select Transfer Method screen. • Contacts: Displays the contacts list as an option and switches to the Select Transfer Method screen. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 38: Making A Blind Transfer

    • Recents: Displays the recent call history as an option and switches to the Select Transfer Method screen. • Contacts: Displays the contacts list as an option and switches to the Select Transfer Method screen. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 39: Excluding Others From Bridging On To Your Call

    2. Scroll down to Exclusion and press OK or just press the corresponding line button. When you activate Exclusion during a call, all parties except you and the calling and the called party are dropped from the call. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 40: Independent Alerting For Each Bridged Call Appearance

    The system puts the active call on hold and rings the monitored phone. 4. To complete the transfer, perform one of the following actions: • Press the Complete soft key. • On-hook the handset. • Press the Speaker button. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 41: Viewing The Status Of Monitored Stations

    2. Press Select or OK or the corresponding line button to choose Call Unpark. 3. Enter the original extension from which the call was parked. 4. Press Enter or OK to unpark the call. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 42: Handling Calls And Conferences Using Multiple Device Access

    Some countries, states, and localities have laws that determine if and under what circumstances you can record telephone conversations. Before using the OTR feature, you must understand and comply with these laws. 3. Hang up to stop recording. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 43: Handling Outgoing Calls

    Making a priority call with precedence provides user with options to override other calls. There are five precedence level that you can choose. You can manually dial the extension number or select October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 44: Making A Precedence Call By Using Priority Softkey

    Making a precedence call by using the Main menu Procedure 1. Press Main menu. 2. Select Priority Call. 3. On the Precedence Selection screen, select the precedence level. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 45: Making A Precedence Call By Using Dial Plan Configuration

    Emerg softkey might not be available until your phone connects to an alternate server. This process might take a few seconds. Procedure 1. On the Phone screen, press Emerg. 2. Press Yes when the phone displays a prompt. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 46: Redialing A Number

    1. From the Phone screen, scroll right till you gain access to the System Numbers menu. 2. Select the number you want to call. 3. Press the Call softkey or the OK button. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 47: Making A Call Using Edit Dialing

    • Ensure that you have the URI of the extension number. • Ensure that the Edit dialing feature is enabled in your phone. Procedure 1. Enter the number that you want to call. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 48: Making A Call Using A Click To Dial Link

    E.164 is a standard format of international public telephone numbering. An E.164 number can have up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.164 number. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 49: Making An Auto Intercom Call

    4. Press Enter or OK to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 50: Initiating A Group Page

    3. Dial the phone number, or call the person from the Contacts list, or call the person from the Recents list or select the Redial softkey. Speed dialing to a monitored extension October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 51: Handling Conference

    To make a call to a participant, do one of the following: • Dial the phone extension by using the dial pad. • Call the person from the Contacts list or the Recents list. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 52: Adding A Person On Hold To A Conference Call

    Procedure 1. From the phone screen, select your active conference call. 2. Tap More > Drop when the conference is active. 3. Tap Drop. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 53: Viewing The Details Of A Conference

    When you press the Contacts button you might not see all of the functions that are described in this chapter. The functions are not available because your administrator has disabled changes to Contacts. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 54: Adding A New Contact

    The primary number is the one that will always display without having to go into contact details. Note: When adding a contact number, you must use your enterprise phone number as the Primary number as this number is utilized for presence indication. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 55: Editing A Contact

    3. When the phone displays the required match, you can perform any of the following actions: • To call the contact, press Call. • To edit the contact information, press More > Edit. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 56: Extended Searching

    3. Press Details to see the information available for that contact. Selecting Details is the only way to dial a second or third number for a contact. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 57: Assigning Specific Ring Tone To A Contact

    You can access your local PPM contacts in the Local Contacts screen and add the Exchange contacts to PPM. If you have a greater number of PPM contacts, the phone will respond slower while the contacts are loaded. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 58: Ldap Directory

    You can view details of the LDAP contact with the help of the Details soft key. Related links Searching LDAP contacts on page 59 Setting LDAP Directory as the contact search source on page 60 October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 59 You can also choose Starts with or Contains. 7. (Optional) Press Details to view contact information for a selected match. Related links LDAP Directory on page 58 October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 60: Handling Presence

    With the Track Presence feature, you can see whether the person you want to get in touch with is available or not, and receive an indication of when that person is available to receive a call. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 61: Viewing Contact Presence Status

    Do Not Disturb (DND). This feature is available only if your administrator configured it for you. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 62: Enabling Away Timer

    Forwarding icon. Using this feature, you can review details of types of call pickup. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 63: Viewing The Call History

    If you are logging bridged calls as well as your own, bridged call details are identified by either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls made from the bridged line) preceding the applicable number. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 64: Adding An Entry From The Call History To Your Contacts List

    Use this task to turn History on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call history log. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 65: Handling Calendar

    • To move backward or forward from one appointment to another, press Prev or Next. • To call the person with whom you have the appointment, press To call the person with whom you have the appointment, tap Call. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 66: Calendar Appointment Reminders

    When you get a reminder, perform one of the following actions: • To ignore the reminder now, but to be reminded after the snooze period, press Snooze. • To ignore the reminder completely, press Dismiss. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 67: Chapter 5: Customization

    For models with LEDs, the LED next to the feature name indicates if the feature is currently on or off. If the light is on, the feature is on. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 68: Using Bridged Call Appearances

    Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might differ depending on the phone or the button module model. The following table displays the Busy Indicator icons and LED indication for 9600 Series IP Deskphones, JBM24 Button Module, and Avaya J100 Expansion Module.
  • Page 69 Call Transfer to a phone extension. You can transfer a call immediately (blind transfer) or after making a consultative call to the monitored user (attended transfer). October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 70 The current call is placed on hold, and a call to the monitored user is established. 4. To end your consultative call and to transfer the held call, press Complete. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 71: Monitoring Other Extensions At A Glance

    6. To call a monitored extension, scroll to the applicable line and press the line or OK button associated with that extension. ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic Server (ADS). ™...

  • Page 72: Long-Term Acoustic Exposure Protection

    Customization Long-term acoustic exposure protection 9600 Series IP Deskphones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.

  • Page 73: No Hold Conference

    No Hold Conf button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration 9600 Series IP Deskphones will display the appropriate message on the phone screen.

  • Page 74: Assigning Labels To Auto-Dial Numbers

    2. Scroll to Auto Callback. 3. Press OK or press the corresponding line button. When you hang up the callback call, the feature deactivates automatically. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 75: Blocking Your Extension From Displaying During Calls

    • Visual: If you put a call on mute and start speaking, the phones displays the Phone on mute message after 15 seconds on the phone status line. • Both: Combines the actions and options of both audible and visual alerting. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 76: Setting Up Enhanced Call Pickup Alerting

    8. To set the type of alerts for call pickup, select Call Pickup Indication. 9. Select the call pickup indication type using the right or left navigation keys or press Change softkey. 10. Press Save. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 77: Tracing A Malicious Call

    4. To remove the confirmation screen, press the OK softkey. You can also remove the confirmation screen by jumping to a different screen using deskphone buttons such as Contacts, History, or Home. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 78: Deactivating The Lncc Feature

    The Extend Call feature uses EC500 Extension to Cellular. You to transfer an office call to your mobile phone and move away from your desk. This feature is programmed by your system administrator. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 79: Retrieving A Voice Message

    • Monitor another phone to know whether calls are redirected to another phone. • Monitor another phone to know whether that phone has an active call. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 80 ® To override call redirection, the administrator must configure on Avaya Aura Session Manager: • The monitored phone setting that enables the monitoring phone to override call redirection directly or through a choice provided to the user.

  • Page 81: Browser

    The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique four- digit index for each group. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 82: Using Hunt Group Busy

    Enabling both features at the same time can cause duplicate entries in the call log. Procedure 1. Navigate to the Features screen. 2. Scroll to choose Do not disturb. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 83: Activating Call Forwarding

    2. Select the active call forwarding feature that you want to turn off. 3. Press OK or the line button on which the call forwarding feature appears. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 84: Enabling Call Forwarding When Your Line Is Busy Or You Do Not Answer

    • External [Enter Number] If you have configured a number for any of the rules, the phone displays that number in place of the text Enter Number. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 85: Customizing Settings

    • Call Settings • Assign Speed Dial Entries • Assign Favorites Entries • Application Settings • Screen & Sound Options • Language & Region • Advanced Options October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 86: Displaying The Phone Screen On Dialing

    Displaying the Phone screen on receiving a call About this task Use this task to display the Phone screen when you receive a call. Procedure 1. Press Main Menu. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 87: Displaying Call Timers

    Configuring visual alerts About this task Use this task to cause the LED in the top right corner of the phone to flash when the phone gets incoming calls. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 88: Setting The Audio Path

    When on-hook dialing is enabled, Edit Dialing is not available. During an active call, when you select the second line appearance, the first line appearance goes on hold and the Editable mode is disabled irrespective of your Dialing options setting. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 89: Toggling Name And Number

    1. Press Main Menu. 2. Press Select to select Options & Settings > Assign Favorites Entries. 3. Press Contacts or Features to select and set the favorites. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 90: Personalizing Labels

    Contrast adjustment applies only to a phone with a black and white display or a button module attached to a phone with a color display screen. You cannot adjust the contrast of a phone with a colored display. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 91: Setting The Text Size

    • First phone that forwarded the call. Procedure 1. Press Main Menu. 2. Press Select to select Options & Settings > Screen & Sound Options > Call Fwd Ring. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 92: Setting A Ring Tone For Your Phone

    3. Press Change to select the required ring tone. 4. Press Save. Assigning ring tone to a monitored station About this task Use this task to set a ring tone for a specific monitored station. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 93: Setting An Alert For A Call Pickup Group

    2. Press Select to select Options & Settings > Screen & Sound Options > Call Pickup Ring Type. 3. Press Change to select the required ring tone. 4. Press Save. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 94: Changing The Background Logo

    Off. Procedure 1. Press Main Menu. 2. Press Select to select Options & Settings > Screen & Sound Options > Error Tones. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 95: Setting Key Repeat Delay

    “Phone is on mute” on the phone status line. • Both: Combines the actions and options of both audible and visual alerting. • None: Disables the mute alerting feature for your phone. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 96: Enabling Wireless Headset Bidirectional Signaling

    • Default: Each call appearance or feature occupies the entire width of a line. 4. Press Save. Turning Continuous Scrolling on or off About this task Use the procedure to control continuous scrolling feature for your phone. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 97: Changing The Display Language

    Setting headset profile About this task Use the procedure to select the headset profile that best matches the acoustic properties of the headset. Procedure 1. Press Main menu. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 98: Turning Automatic Gain Control On Or Off

    Ensure that you have a valid exchange credential. Procedure 1. Press Main Menu . 2. Press Select to select Options & Settings > Advanced Options > Exchange Integration. 3. (Optional) Select the Basic authentication. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 99: Entering Microsoft Exchange Credentials For Oauth Authentication

    The Save soft key appears only after you enter the valid details. 6. The phone screen displays the device verification URL https://microsoft.com/devicelogin and the dynamically generated User code for verification. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 100: Entering Microsoft Exchange Credentials For Enabling Calendar And Contacts

    • Whether or not you want your phone to remind you of items on your calendar. Press Change to change the Use Exchange Contacts setting to Yes or No. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 101 • Contact your administrator if you want to change the Exchange subscription period. Note: When Exchange calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 102: Chapter 6: Troubleshooting

    Incoming calls might not reach you and can go to voice mail. • Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 103 • The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. • Transitions back to the normal server will restore all original functionality. October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 104: Chapter 7: Resources

    Chapter 7: Resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Overview ® Avaya Aura Session Manager See characteristics and capabilities, For people who want Overview and Specification including feature descriptions, to gain a high-level...
  • Page 105 Using Avaya IP Office Platform See information about the maintenance For people who System Status Application tasks for System Status Application. maintain System Status Application. Table continues… October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 106: Finding Documents On The Avaya Support Website

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...

  • Page 107: Support

    The Video content type is displayed only when videos are available for that product. In the right pane, the page displays a list of available videos. • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do...
  • Page 108 ........... to a monitored phone ............40 blind transfer ............70 unattended ..............36 icons and LED indication ..........Call Transfer making a call ..............69 Busy Indicator user ............69 October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 109 ..........Extend Call ..............of calls ................edit dialing ................47 removing a call from ............. Edit dialing ................turning off ..............64 emergency call ..............45 October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 110 .......... Login as a guest user ............Setting dialing options ..........Logo ..................94 Setting favorites ............89 setting ring tone ............Setting speed dial numbers .......... October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 111 ............ Whisper page ...............36 screen width .................96 WML browser ...............81 Search database ...............56 extended ...............56 secure calls ................selecting ring tone ..............92 SENDALL ................setting October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

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