Voicemail On/Off; Transfer To Voicemail; Send A Call To Voicemail; Visual Voice - Avaya IP Office 960 Seris User Manual

12.7 Voicemail On/Off

You can control whether the telephone system uses voicemail to answer your unanswered calls. This does not switch off
your mailbox which you can still access to play existing messages and use other functions.
1. Press the MESSAGES button.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
2. The visual voice menu is displayed.
3. Use the up and down
4. Press the Change to switch between On or Off.
5. Press Save to save the change.

12.8 Transfer to Voicemail

When set to visual voice mode, the
user or group.
1. With the call connected, press the
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
· To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of ringing
and then the mailbox greeting.
· To exit the transfer menu, press Cancel.

12.9 Send a Call to Voicemail

You can transfer a call targeted at you directly to your voicemail mailbox.
1. If the call is not the currently highlighted call on the display, use the
2. Press the To VM soft key. The call is redirected to your mailbox.

12.10 Visual Voice

This menu option provides a route into visual voice if the MESSAGES key has not been setup to do that.
1. Press the Features soft key if shown. To do this during a call, press the
Features soft key.
2. Use the up and down
3. Use the up and down
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
4. You will now see the visual voice menu.
9600 Series Phone User Guide
IP Office
arrow keys to highlight Voicemail.
key can be used to transfer your current call to the voicemail mailbox of another
key. You are still connected to the call and can continue talking.
arrow keys to highlight Visual Voice. Press Select.
arrow keys to highlight Visual Voice. Press Select.
up and down arrow keys to
PHONE key and then press the
Issue 03e (28 March 2011)
highlight it.
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