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Avaya 9608 Installing And Maintaining

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Download this manual See also: Administrator's Manual, Instruction Manual
Installing and Maintaining Avaya
9608/9608G/9611G/9621G/9641G/9641GS
IP Deskphones H.323
Release 6.6.5
Issue 2
March 2018

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Summary of Contents for Avaya 9608

  • Page 1 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Release 6.6.5 Issue 2 March 2018...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law.
  • Page 4 The changes or modifications not expressly approved by the party AC adapters shipped with the equipment or specified by responsible for compliance could void the user’s authority to operate Avaya to be used with the equipment. If you use any the equipment. other equipment, it may cause failures, malfunctioning, or fire.
  • Page 5 Documentation, Hosted Service(s), and product(s) provided operation. by Avaya are the registered or unregistered Marks of Avaya, its When using IEEE 802.11a wireless LAN, this product is restricted to affiliates, its licensors, its suppliers, or other third parties. Users are indoor use, due to its operation in the 5.15 to 5.25GHz frequency...

  • Page 6: Table Of Contents

    Changing Ethernet interface control ................50 Disabling and enabling event logging ....................51 Logging off from the phone ..................52 Viewing multilanguage strings ....................52 Resetting system values March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 7 ..................... 83 LLDP Troubleshooting ................84 LLDP setup and troubleshooting steps ™ ......................86 SLA Mon agent ....................... 86 Secure Shell Support Chapter 7: Glossary........................ 88 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 8: Chapter 1: Introduction

    9621G, 9641G, and 9641GS IP Deskphones H.323, and a Local Area Network (LAN). All models except the 9608 have a Gigabit Ethernet switch with which the phone and a PC can share the same LAN connection. Thus, these models do not work with the 30A switched hub interface. The ™...
  • Page 9 Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323...
  • Page 10 • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
  • Page 11 4. In Enter Product Name, enter the product, and press Enter. 5. Select the product from the list, and select a release. 6. Click the Technical Solutions tab to see articles. 7. Select relevant articles. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 12: Chapter 2: Overview

    Chapter 2: Overview Overview 9600 Series IP Deskphones The Avaya 9600 Series IP Deskphones product line uses Internet Protocol (IP) technology with Ethernet interfaces. The 9600 Series IP Deskphones support DHCP and HTTP/HTTPS over IPv4/IPv6 including Internet Control Message Protocol (ICMP) and Internet Group Management Protocol (IGMP). Both the protocols enhance deskphone administration and servicing respectively.
  • Page 13 • Supports TLS_VERSION and CTASTAT. Administrative features • Recovery from incorrect credentials using the Reset softkey when the deskphone is in the discovery and registering mode. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 14: Chapter 3: Installing The Deskphone

    The LAN uses Ethernet Category 5e cable to run the IPv4 or IPv6 version of Internet Protocol. ® Your call server must haveAvaya Aura Communication Manager Release 6.2 or later version installed. Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 15 C-LAN circuit pack(s). For more information, see the Communication Manager Software and Firmware Compatibility Matrix on Avaya Support website. Verify that you have configured the Avaya call server correctly. For more information, see Administering Avaya IP Deskphone 9608/9608G/9611G/9621G/9641G/ 9641GS H.323 and Communication Manager...
  • Page 16 Installing the Deskphone Task Notes Requirements for your network For more information, see Administering Avaya IP Deskphone 9608/9608G/9611G/9621G/9641G/ 9641GS H.323 and Communication Manager documentation on the Avaya Support website. If applicable, administer the WML server. For more information, see Administering Avaya IP Deskphone 9608/9608G/9611G/9621G/9641G/ 9641GS H.323 and Communication Manager...
  • Page 17 • One H4DU 9-foot long 4-conductor coiled handset cord, plugged into the phone and the handset. • A “Important Notice and Warning” page which provides the URL for the Avaya Support website to download all other documentation. • To use 9641G in a call center...

  • Page 18: Updating Phone Software For Installation

    Icons on the side of the jacks represent the correct use of each jack. You can only provide power to the 9608, 9608G, 9611G, 9621G, 9641G and 9641GS deskphones with the IP Phone Global Single Port PoE Injector (GSPPOE-xx), the new Telephone Power Module (DC power jack) which is available separately (Comcode 700511266).
  • Page 19 USB device as a screensaver, and import or export of contact lists by a Flash drive. The 9608 does not support USB devices, and the 9621G model does not have a USB jack. Since the power consumption of the drive varies from product to product, you cannot state how a USB will impact PoE power class.
  • Page 20 Installing the Deskphone Deskphone Model: See figure: 9608, 9608G, 9611G Connection jacks on a 9608, 9608G, or 9611G deskphone Note: The 9601 deskphone has an external power adapter. Use the connections that apply. 9621G, 9641G, 9641GS Connection jacks on a 9621G, 9641G, or 9641GS...
  • Page 21 Installing the Deskphone Figure 1: Connection jacks on a 9608, 9608G, or 9611G deskphone Note: The Gigabit Ethernet LED indicator is applicable to the 9608G and 9641GS IP deskphones. This indicator lights up steady green when a link of any speed is established, blinks with any network activity, and turns off upon the loss of network connectivity.
  • Page 22 Installing the Deskphone Note: The 9621G does not support a button module, USB device, or a Dual Headset Adapter. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 23: Completing The Power Connection

    The 9621G does not support a DHA. Order the 9600 Dual Headset Adapter Kit (PK25) (Comcode 700500729), which includes dual headset adapters and required cables for 25 deskphones. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 24 Figure A shows the DHA Package Contents. To install a DHA directly to the deskphone and alternatively to an attached button module, see the following figure. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 25 Installing the Deskphone Figure B1 :Attaching the DHA to a deskphone. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 26 Installing the Deskphone Figure B2 : Attaching the DHA to the phone power and audio cables. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 27 Installing the Deskphone Figure C1: Attaching the DHA to an (optional) button module. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 28: Installing 9641G Call Center Faceplate

    2. With the phone facing up and resting flat on a hard surface, pry up a corner of the standard faceplate until the faceplate is released from the phone. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 29: Plugging In And Resetting The Deskphone Using The Dynamic Addressing Process

    During hardware initialization, the system initialization values NVCONTRAST and NVBRIGHTNESS are checked for non-null values, and set accordingly. phones with bit-mapped display screens show the Avaya IP phone name and logo. 1. The system checks the system initialization value for the language file in use (NVLANGFILE) for a non-null value, in which case the text strings in that language file are used for text display.
  • Page 30 If PROCSTAT is 1 the Craft Access entry procedure can be invoked only when a * to program message displays, but only the VIEW procedure is available. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 31 HTTP: n ipadd * to program or HTTP: n ipaddProgram where n is the number of the IP address obtained from the HTTP server and ipadd is the IP address. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 32 14. The phone contacts the Avaya Communication Manager and displays a login screen that displays the following: Login, Enter Extension, or Enter Extension and press Enter or OK.

  • Page 33: Understanding Unnamed Registration

    The disadvantage of a March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 34: Post-Installation Checklist

    Administrators can disable Unnamed registration by appropriately administering the system parameter UNNAMEDSTAT. For more information, see Administering Avaya IP Deskphone 9608/9608G/9611G/9621G/9641G/9641GS H.323. Unnamed registration appears to the end user like Communication Manager TTI Mode and is similar from an administration perspective. For more information about TTI, see your Communication Manager documentation.
  • Page 35 For security considerations, have you configured See Administering the deskphone setup with TLS signaling? Have you Avaya installed the appropriate private network 9601/9608/9608G/ authentication certificates? 9611G/9621G/9641G/ 9641GS IP Deskphones SIP. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 36: Chapter 4: Using Local Administrative Menu Procedures

    Craft procedures. Local Administrative Options has two forms: One provides access to all the capabilities and functions described in this chapter. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 37: Accessing Local Craft Procedures

    PROCSTAT is 1, when the messages Address conflict, Subnet conflict, Bad router? and Bad FileSv address display. You can gain execute the Craft procedures in response to these messages as the situations requires corrective input. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 38: Running Craft Procedures

    36 Accessing the Administration menu after phone startup Procedure 1. Press Avaya Menu for button phones or Avaya Home for touchscreen phones. • For touchscreen phones, tap Settings icon. • For button phones, scroll down to Administration option.

  • Page 39: Entering Data For Administrative Options

    4. To go back one space on non-touch screen phones, press the leftmost softkey. In case of a touch screen deskphone, use the Bksp softkey instead. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 40: Entering And Validating Ipv4 And Ipv6 Addresses

    The value of a given field might be invalid when you: • Enter a digit that makes the value of the first field of an IPv4 address exceed 255. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 41 IP address appropriate to IPv4 or IPv6, the rest of the address entry conforms to that format. Related links Using local Administrative Menu procedures on page 36 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 42: Local Administrative Craft Procedures Menu

    52. defaults RESTART Restart the deskphone Restarting The deskphone on page 53. PHONE Set the signaling protocol download Changing the signaling protocol. flag Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 43: Setting The Operational Mode To 802.1X

    Network (VPN) settings Telephones, 16-602968. Note: 1. A 9608 and 9608G deskphone always lists the CONT procedure. Other color deskphones list the CONT only if the deskphone has at least one button module attached. 2. If the deskphone software has VPN and media encryption disabled, VPN will not appear on the Craft procedures menu list.

  • Page 44: Changing Ip Address Information

    Use this procedure to assign a static IP address to the deskphone. Caution: Static addressing is necessary when a DHCP server is unavailable. But static addressing has room for text entry errors. So Avaya recommends that you install a DHCP server and do not use static addressing. Important: IPv6 operation is limited to a specific customer set and is not for general use.
  • Page 45 Change to display the change screen for that specific address value. 3. Select one of the following as appropriate to the item you selected: March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 46: Clearing The Phone Settings

    You might have to remove all administered values when you give a phone to a new, dedicated user and when the LOGOFF option is not March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 47 • Any user data like Contact Lists or Call Logs are deleted. After clearing the values, the phone resets. Related links Using local Administrative Menu procedures on page 36 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 48: Debug Mode

    3. If you have made any changes to the Debug Mode option, then you must press or touch the Save option. This action resets the phone and saves the changes to the debug screen. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 49: Changing Ethernet Interface Control

    • Disabled when PHY2STAT = 0 • Auto when PHY2STAT = 1 • 10 Mbps half when PHY2STAT = 2 • 10 Mbps full when PHY2STAT = 3 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 50: Disabling And Enabling Event Logging

    • Disabled when NVLOGSTAT = 0 • Emergencies when NVLOGSTAT = 1 • Alerts when NVLOGSTAT = 2 • Critical when NVLOGSTAT = 3 • Errors when NVLOGSTAT = 4 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 51: Logging Off From The Phone

    2. Press or tap Log Out to log off from the phone. Press or tap Cancel to return to the Local Craft Procedures screen without logging off the phone. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 52: Viewing Multilanguage Strings

    Use the following procedure to reset all system initialization values to the application software default values. Caution: This procedure erases all static information, without any possibility of recovering the data. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 53: Restarting The Phone

    Press Restart to proceed with the registration steps. A restart does not affect user-specified data and settings like Contacts data or the phone login and password. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 54: Setting Or Changing The Signaling Protocol

    The remainder of this procedure depends on the status of the boot and application files. Related links Using local Administrative Menu procedures on page 36 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 55: Changing Sson Settings

    IP deskphone. Use the following procedure to perform self-testing: March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 56 After approximately 5 seconds, the top phone screen displays either Self-test passed or Self-test failed. 3. Press or tap Back to return to the Craft Procedures screen. Related links Using local Administrative Menu procedures on page 36 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 57: Chapter 5: Maintaining 9600 Series Ip Deskphones

    The software distribution packages contain the following: • Software files. • One upgrade file such as 96x1Hupgrade.txt. • All the display text language files. For example, mlf_SB189_v78_korean.txt March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 58: Downloading Software Packages

    You can use the upgrade file and the application files included in the Software Distribution Package that Avaya provides to upgrade the phones. Do not modify the upgrade files. You must save all the essential files on your file server. When you download a new release onto a file server that has an existing release: 1.

  • Page 59: Contents Of The Settings File

    You might want to open the default file and administer the options to add useful functionality to your Avaya IP phones. Ensure that the file resides in the same directory as the upgrade file and named as the file as 46xxsettings.scr or 46xxsetting.txt. The Avaya IP phones can operate without this file.
  • Page 60 HTTP. This process happens when you initially download the script file template from the Avaya Support website, before you make any changes. When the settings file contains no setting changes, the phone does not go back to the upgrade script file.
  • Page 61 AGTSPKRSTAT AGTTIMESTAT AGTTRANSLPRI AGTTRANSLPK AGTTRANSLCLBK AGTTRANSLTO AGTTRANSLICOM AGTVUSTATID AGTACTIVESK APPNAME APPSTAT AUDIOENV AUDIOSTHD AUDIOSTHS AUTH BAKLIGHTOFF BRAUTH BRURI CALCSTAT CALLCTRSTAT CLDELCALLBK DHCPSTD FBONCASCREEN Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 62 LANGxFILE LANG0STAT MSGNUM OPSTAT OPSTAT2 OPSTATCC PROCSTAT PROCPSWD PHY1STAT PHY2STAT PHNCC PHNDPLENGTH PHNIC PHNLDLENGTH PHNLD PHNOL PHNSCRALL QKLOGINSTAT RFSNAME REREGISTER SNMPADD SNMPSTRING SCREENSAVERON Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 63: Downloading Text Language Files

    About this task For enterprises requiring both H.323 and SIP-based protocols, you can specify the protocol for all or specific deskphones in the following two ways: March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 64: Applying Settings To Logical Groups

    # HOTDESK {specify settings unique to Group 2} # END {specify settings common to all Groups} Related links Maintaining 9600 Series IP Deskphones on page 57 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 65: Calibrating The Touch Screen

    IP deskphone. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 66: Disabling Or Enabling Automatic Gain Control

    On or Off. The user can potentially override the AGC local procedure settings. For more information, see Using Avaya 9608, 9608G, and 9611G IP Deskphone H.323 and Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 guides. If the values are changed, the backup file stores the AGC values set by the user and does not save any setting established using this local procedure.

  • Page 67: Setting Handset Audio Equalization

    S004. 3. Press Save to store the new setting and display the Craft Procedures screen. Related links Maintaining 9600 Series IP Deskphones on page 57 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 68: Changing The Group Identifier

    3. Press Save to store the new setting. The deskphone displays the Craft Procedures screen. The deskphone displays the Craft Procedures screen. Related links Maintaining 9600 Series IP Deskphones on page 57 March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 69: Chapter 6: Troubleshooting

    • Use the VIEW option to find the names of the files being used and verify that these filenames match those on the HTTP/HTTPS server. For more information, see Using the VIEW craft procedure for troubleshooting on page 70. Check the Avaya Support site at www.support.avaya.com to verify whether the correct files are being used. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323...

  • Page 70: Failure To Hear Dtmf Tones

    If administered through OPSTAT, end users can gain access to the Network Information option from the Phone Settings option of Avaya Menu to view but not change most of the parameters associated with Craft Local Procedures. For more information about this option, see the applicable user guides.
  • Page 71 NETMASK value. HTTP server nnn.nnn.nnn.nnn IP address of last HTTP server used successfully during initialization or 0.0.0.0. if no file server was used successfully. Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 72 Printed Circuit board Serial Number, up to 18 ASCII characters. Applies only to 96xx IP phones that have a software-readable PWB serial number and Comcode. Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 73 14 ASCII characters. Version identifier of the software in the third attached button module, if applicable. Proxy Server WMLPROXY Proxy server used for WML functions. Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 74: Installation Error And Status Messages

    If appropriate, either administer the DHCP server with the proper address of the HTTP/HTTPS server, or administer the phone locally using Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 75 RESOLUTION: Long display of this message implies failure of the Communication Manager server or a network problem that an administrator must fix. The administrator must ensure that there is network connectivity to Table continues… March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 76 RESOLUTION: The phone automatically resets and attempts to re-initialize. Emergency Option CAUSE: Incompatible emergency option. RESOLUTION: This must not happen. Contact Avaya support. Extension in Use CAUSE: The call server detects an extension conflict with an existing set or Softphone.
  • Page 77 Cause/Resolution Limit Error CAUSE: The call server has reached its limit of IP stations. RESOLUTION: Un-register phones that are not in use, or contact Avaya to upgrade your license. NAPT Error CAUSE: A device between the phone and the call server is invoking Network address Port Translation (NAPT), which the 9600 Series IP phones do not support.

  • Page 78: Operational Errors And Status Messages

    DHCP or HTTP, as appropriate. Alternately, this might be a firmware fault because the MAC address in memory is corrupted; in this case, you must return the phone to Avaya for repair. The message light on the phone turns on and off CAUSE: This is a hardware fault.
  • Page 79 Follow POE guidelines to troubleshoot POE related problems. AND power to the phone Loss of path to the Avaya call server, expiry of DHCP is normal and the phone lease, or unavailable DHCP server when telephone might have gone through attempts to renegotiate DHCP lease.
  • Page 80 CAUSE: Jitter, delay, dropped packets, etc. sudden silences such as RESOLUTION: You can have the user provide gaps in speech, or static, diagnostic data to Avaya support by invoking the clipped or garbled Network Information feature under the A (Avaya speech, etc.
  • Page 81 RESOLUTION: Download a clean copy of the 96xxupgrade.txt file from the Avaya support web site at http://www.avaya.com/support, and do not edit or rename the file. Customize or change only the 46xxsettings file as required. For more information, seeMaintaining 9600 Series IP phones on page 57.
  • Page 82 UNIX or LINUX, and verify the extension. Then verify that all the relevant parameters indicated in Chapter 7 of the Administering 9608/9608G/9611G/ 9621G/9641G/9641GS IP Deskphones H.323, are accurately specified in the 46xxsettings file.

  • Page 83: Lldp Troubleshooting

    • A static or manually programmed address on the phone. • The 46xxsettings.txt file MCIPADD setting. • A DHCP offer using option 242 that includes the MCIPADD setting. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

  • Page 84: Lldp Setup And Troubleshooting Steps

    If system value STATIC is set to 0 which is the default setting, the DHCP or the 46xxsettings file might overwrite the static addresses. Note: See Administering 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 for details on how to set “STATIC” to use manually programmed IP addresses. Related links...
  • Page 85 For LLDP-configured deskphones, activate the switch the deskphone is connected to for LLDP. This is currently only possible with Extreme switches. Activating the switch for LLDP enables the switch to send appropriate IP addresses using Avaya/Extreme Proprietary HTTP and/or HTTPS Server and/or Call Server TLVs.

  • Page 86: Sla Mon ™ Agent

    69 Secure Shell Support The phone supports the Secure Shell (SSH) v2 protocol. The SSH protocol is a tool that the Avaya services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug deskphone performance. Because of the sensitive nature of remote access, you can disable permission with the SSH_ALLOWED parameter.
  • Page 87 All users must comply with all corporate instructions regarding the protection of information assets. The Avaya technician can match the SSH fingerprint displayed under debug with the fingerprint present in the SSH client. This information is used to verify whether the administrator is logged on to the correct SSH server.

  • Page 88: Chapter 7: Glossary

    Addresses. DHCP, TFTP, and HTTP files use DNS names wherever IP addresses are available and a valid DNS server exists. Gatekeeper H.323 application that performs essential control, administrative, and managerial functions in the media server. Sometimes called CLAN in Avaya documents. H.323 A TCP/IP-based protocol for VoIP signaling. HTTP Hypertext Transfer Protocol, used to request and transmit pages on the World Wide Web.
  • Page 89 Universal Serial Bus. An industry standard used by PCs and various devices for communication. VLAN Virtual LAN. VoIP Voice over IP, a class of technology for sending audio data and signaling over LANs. March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 90 ..........operation errors ..............overview ................12 enable automatic gain control ..........66 Enable Event Logging ............50 Entering Data for Administrative Options ......39 Error Conditions ..............69 phone March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
  • Page 91 ..................touch screen, calibrating ............65 troubleshooting ..............DTMF tones ..............70 power interruption ............70 Troubleshooting Error Conditions ............69 troubleshooting LLDP ............unnamed registration ............videos ..................March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...

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