Page 1: 9600 Series User Guide
IP Office 9600 Series User Guide Issue 05d - (05 April 2012)
Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.
Page 3: Table Of Contents
Contents Contents Conference Calls 8.1 Starting a Conference ..............46 Introduction 8.2 Adding a Call to a Conference ..............46 8.3 Viewing Conference Details ..............46 1.1 Important Safety Information ..............9 8.4 Dropping/Muting Parties ..............47 1.2 9608 Telephone ..............
Page 4 14.1.2 Follow Me (Status Menu) ................84 17.8 Page ..............108 14.1.3 Follow Me Here (Features Menu) ................84 17.9 Self Administer ..............108 14.2 Forwarding Calls ..............85 17.10 Send All Calls ..............108 14.2.1 Forward Unconditional (Status Menu) ................
Page 5 Contents 21.3 Checking the Time Server Status ..............139 21.4 Setting the Time ..............140 21.5 Setting the Time Offset ..............140 21.6 Shutting Down the System ..............141 21.7 Managing Memory Cards ..............142 21.8 Reporting System Alarms ..............143 Menus 22.1 Features Menu ..............
Page 7: Introduction
Chapter 1. Introduction 9600 Series User Guide Page 7 IP Office Issue 05d (05 April 2012)
Page 9: Important Safety Information
Introduction: 1. Introduction This guide is for 9600 Series telephones supported by IP Office Release 8.0 running on an Avaya IP Office telephone system. · 9600 Series Phones These IP phones are supported by IP Office and other Avaya telephone systems. Running H.323 firmware, the...
Page 10: 9608 Telephone
1.2 9608 Telephone The IP Office supports the 9608 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for these buttons are visible on the main display and can be controlled by the adjacent buttons. Functions can be assigned to the phone's feature buttons by your system administrator or by yourself using self- administration.
Page 11: 9611 Telephone
Introduction: 9608 Telephone 1.3 9611 Telephone The IP Office supports the 9611G telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for these buttons are visible on the main display and can be controlled by the adjacent buttons. Functions can be assigned to the phone's feature buttons by your system administrator or by yourself using self- administration.
Page 12: 9620 Telephone
1.4 9620 Telephone The IP Office supports the 9620L and 9620C versions of the 9620 telephone. This phone supports 12 programmable call appearance/feature buttons. The labels for 3 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display.
Page 13: 9621 Telephone
Introduction: 9620 Telephone 1.5 9621 Telephone The IP Office supports the 9621 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for 6 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display.
Page 14: 9630 Telephone
1.6 9630 Telephone The IP Office supports the 9630G version of the 9630 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for 6 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display.
Page 15: 9640 Telephone
Introduction: 9630 Telephone 1.7 9640 Telephone The IP Office supports the 9640 and 9640G versions of the 9640 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for 6 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display.
Page 16: 9641 Telephone
1.8 9641 Telephone The IP Office supports the 9641 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for these are displayed in the scrollable main display along with icons for the status of the buttons. In addition, some features can be accessed using the fixed buttons displayed at the bottom of the screen. Through the phone's own menus you can select whether to display one row of four, two rows of two, or no fixed buttons at the bottom of the display.
Page 17: 9650 Telephone
Introduction: 9641 Telephone 1.9 9650 Telephone The IP Office supports the 9650 and 9650C versions of the 9650 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for 3 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display.
Page 18: Button Modules
1.10 Button Modules The addition of a button module allows the phone to support additional programmable buttons. · Do not connect or disconnect a button module yourself. Your system administrator will arrange this if necessary. Failure to connect and restart the equipment in the correct order may cause the phone and or the button module to function incorrectly.
Page 19 Introduction: Phone Keys · The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions relative to the current call. 9600 Series User Guide Page 19 IP Office Issue 05d (05 April 2012)
Page 20: Status Letters
Status Indication Icons The status indication line displays the following icons: Description The speaker icon is visible when you adjust the volume while using the handsfree speaker. The handset icon is visible when you adjust the volume while using the handset. The headset icon is visible when you adjust the volume while using the headset.
Page 21 Other Stands If the phone needs to be used in a situation other than on a desk, for example wall-mounted, a number of other stand designs are available from Avaya. Contact your system administrator. 9600 Series User Guide Page 21...
Page 22 9600 Series User Guide Page 22 IP Office Issue 05d (05 April 2012)
Page 23: Making Calls
Chapter 2. Making Calls 9600 Series User Guide Page 23 IP Office Issue 05d (05 April 2012)
Page 24: En-Bloc Dialing
2. Making Calls If you are not already on a call, then you can just dial the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button. If the number you dial matches a user or group on the telephone system, the directory name of the user or group is shown and the call starts altering the target.
Page 25: Call Soft Key Options
Making Calls: En-Bloc Dialing 2.2 Call Soft Key Options The options displayed for the buttons at the bottom of the display will change dynamically to reflect actions that you can perform during calls or while the phone is idle. · Account Enter an account code to associate with the call.
Page 26: Calling From The Contacts List
2.3 Calling from the Contacts List You can use any directory contact to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during a transfer. 1.
Page 27: Redialling A Previous Number
Making Calls: Calling from the Call Log/History 2.5 Redialling a Previous Number When Redial is displayed it can be used in one of two ways, set by the phone's redial mode setting List Mode This redial method is used when your phone's redial mode is set to List.
Page 28: Adjusting The Call Volume
2.8 Adjusting the Call Volume While talking, you can adjust the volume of the incoming call. The volume is adjusted separately for whichever device is in (handset headset speaker 1. With the call connected, press the VOLUME key. 2. Use the + plus and – minus keys to adjust the volume. 3.
Page 29: Answering Calls
Chapter 3. Answering Calls 9600 Series User Guide Page 29 IP Office Issue 05d (05 April 2012)
Page 30: 3. Answering Calls
3. Answering Calls A slow flashing red lamp on an appearance button indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing Selected Button If you are currently not on a call, you can answer the alerting call in the following ways: 1.
Page 31 Answering Calls: Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 9600 Series User Guide Page 31 IP Office Issue 05d (05 April 2012)
Page 32: Diverting A Call To Voicemail
3.1 Diverting a Call to Voicemail You can transfer a call targeted at you directly to your voicemail mailbox. 1. If the call is not the currently highlighted call on the display, use the up and down arrow keys to highlight it. 2.
Page 33 Answering Calls: Using Call Pickup · Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this even if your group membership is currently set to disabled. · Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N).
Page 35: Redialling
Chapter 4. Redialling 9600 Series User Guide Page 35 IP Office Issue 05d (05 April 2012)
Page 36: Open Call Log Mode
4. Redialling The phone's redial operation can work in either of the following modes: Open Call Log · If this mode is selected, pressing Redial will display a menu of the most recent outgoing calls in your call log. You can select the call that you want to redial and perform a number of other functions. Last Dialed ·...
Page 37: Holding And Parking Calls
Chapter 5. Holding and Parking Calls 9600 Series User Guide Page 37 IP Office Issue 05d (05 April 2012)
Page 38: 5. Holding And Parking Calls
5. Holding and Parking Calls Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music if available. The table below summarizes the main differences between parking a call and holding a call. When used to park or hold a call...
Page 39: Holding Calls
Holding and Parking Calls: 5.1 Holding Calls You can hold one or more calls. · The held call will still occupy the appearance button on which it was made or answered. · The caller will hear music on hold. If your system does not have music on hold available, the caller will hear double beep tones every few seconds.
Page 40: Parking Calls Using The Menu
Call park buttons can be configured with specific park slot numbers. A call parked using that button will be given that park slot number. Any other users with a call park button set to the same number will see that there is a parked call and can unpark it using their button.
Page 41: Transferring Calls
Chapter 6. Transferring Calls 9600 Series User Guide Page 41 IP Office Issue 05d (05 April 2012)
Page 42: Transferring To Voicemail
6. Transferring Calls You are able to transfer calls even if all your current call appearance buttons are in use. 1. Press Transfer. The current call is automatically put on hold. 2. Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory or use the Redial option, if applicable.
Page 43: Account Codes
Chapter 7. Account Codes 9600 Series User Guide Page 43 IP Office Issue 05d (05 April 2012)
Page 44: Forced Account Code Entry
7. Account Codes The telephone system can store a number of account codes. Account codes may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. ·...
Page 45: Conference Calls
Chapter 8. Conference Calls 9600 Series User Guide Page 45 IP Office Issue 05d (05 April 2012)
Page 46: Starting A Conference
8. Conference Calls The telephone system supports multiple conference calls, with additional parties addable to any conference call until the system's conference capacity is reached. A maximum of 64 parties in any particular conference call is supported. Conference resources are also used for call recording and other features, reducing the available conference capacity for ordinary conference calls.
Page 47: Dropping/Muting Parties
Conference Calls: Dropping/Muting Parties 8.4 Dropping/Muting Parties You can drop parties from a conference call, including yourself. You can also mute other parties. 1. While connected to a conference call, if you press the Details key, the conference details menu is displayed. 2.
Page 49: Headset/Handsfree Operation
Chapter 9. Headset/Handsfree Operation 9600 Series User Guide Page 49 IP Office Issue 05d (05 April 2012)
Page 50: Headset Operation
9. Headset/Handsfree Operation 9.1 Headset Operation Your phone has a headset socket located under the phone. This is suitable for the connection of phone headsets that connect via an HIS headset cable. · Pressing the HEADSET key can be used to answer a call through the headset. It can also be pressed to end a headset call.
Page 51: Handsfree Speaker Operation
Headset/Handsfree Operation: Headset Operation 9.2 Handsfree Speaker Operation Your phone has a speaker and microphone that allows you make and answer calls handsfree. The speaker is located under the handset. The microphone is located near the bottom right of the phone's keypad. ·...
Page 52 9600 Series User Guide Page 52 IP Office Issue 05d (05 April 2012)
Page 53: Contacts/Directory
Chapter 10. Contacts/Directory 9600 Series User Guide Page 53 IP Office Issue 05d (05 April 2012)
Page 54: 10. Contacts/Directory
10. Contacts/Directory This menu is accessed by pressing the CONTACTS key. It is used to display names and numbers that you can then use for making calls. The directory includes names stored for use by all users, names stored for use by just you and the name and numbers of all the other users and groups on the phone system.
Page 55 Contacts/Directory: Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9600 Series User Guide Page 55 IP Office Issue 05d (05 April 2012)
Page 56: Managing External Contacts
10.1 Managing External Contacts If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. · This only applies to external directory contacts entered locally into configuration of the telephone system to which you are logged in.
Page 57: Viewing Contacts Details
Contacts/Directory: Managing External Contacts 10.2 Viewing Contacts Details 1. Access the contacts directory: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow keys to select which type of directory entries you want to display. ·...
Page 58: Making A Call From The Directory
10.3 Making a Call from the Directory You can use any directory contact to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during a transfer. 1.
Page 59: Adding A New Contact
Contacts/Directory: Using the Directory for Other Functions 10.5 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory contacts: a. Press the CONTACTS key.
Page 60: Editing A Contact
10.6 Editing a Contact You can edit the contacts in your own personal directory. 1. Access your personal directory contacts: a. Press the CONTACTS key. The directory menu is displayed. b. Use the left and right arrow keys to select your Personal directory. c.
Page 61: Call History
Chapter 11. Call History 9600 Series User Guide Page 61 IP Office Issue 05d (05 April 2012)
Page 62: 11. Call History
11. Call History This menu is accessed by pressing the HISTORY key. The call log you see is a call log stored on the telephone system. If you log in at another phone that also stores a call log, your call history moves with you. Your call history contains your most recent answered calls, the most recent calls you made and the most recent missed calls.
Page 63: Accessing The Call Log/History
Call History: 11.1 Accessing the Call Log/History 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. If you have any new missed call records, the button is illuminated and the call log will open showing your missed calls.
Page 64: Viewing Call Details
11.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number.
Page 65: Deleting A Record
Call History: Viewing Call Details 11.4 Deleting a Record You can delete the currently displayed call record. If the record is a missed hunt group call, the record is also deleted from the call log of other users configured to see the same hunt group's missed calls. 1.
Page 67: Voicemail
Chapter 12. Voicemail 9600 Series User Guide Page 67 IP Office Issue 05d (05 April 2012)
Page 68: Message Waiting Indication
12. Voicemail If your telephone system includes a voicemail server, pressing the MESSAGES button accesses a series of menus referred to as "visual voice". You can use these menus to playback messages and change various voicemail settings. Checking Messages · Record and Send a Message ·...
Page 69: Visual Voice
Voicemail: Message Waiting Indication 12.2 Visual Voice This menu option provides a route into visual voice if the MESSAGES key has not been configured to do so. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key.
Page 70: Sending A Message
12.4 Sending a Message You can use visual voice to record and send a voicemail message to other users' mailboxes. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key.
Page 71: Mailbox Greeting
Voicemail: Mailbox Greeting 12.6 Mailbox Greeting While the voicemail system will play a generic greeting to a caller, prompting them to leave a message, you can record your own greeting. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key.
Page 72: Changing Your Voicemail Code
12.7 Changing Your Voicemail Code 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The Visual Voice menu is displayed. 3.
Page 73: Switching Voicemail On/Off
Voicemail: Changing Your Voicemail Code 12.8 Switching Voicemail On/Off You can control whether the telephone system uses voicemail to answer your unanswered calls. This does not switch off your mailbox which you can still access to play existing messages and use other functions. 1.
Page 75: Logging In/Out
Chapter 13. Logging In/Out 9600 Series User Guide Page 75 IP Office Issue 05d (05 April 2012)
Page 76: 13. Logging In/Out
13. Logging In/Out You may always use the same phone in the same location. However, the telephone system provides a number of features that allow you to use any phone on the system to make and receive calls. Log In ·...
Page 77: Logging In
Logging In/Out: 13.1 Logging In When you log in to a phone, you take control of that phone. Incoming calls for you are redirected to that phone and your user information and settings are available. Any existing user on the phone is logged off when you log in. The method for logging in depends on the current state of the phone: Phone In Use ·...
Page 78: Logging Out
13.2 Logging Out 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Phone User. Press Select. 3.
Page 79: Changing Your Security Pin
Logging In/Out: Unlocking 13.5 Changing Your Security PIN You can change your own security PIN (login code). If set, this PIN is used for logging in at other phones, locking your phone , and accessing system administration features . This is not your voicemail code used for voicemail access.
Page 81: Redirecting Calls
Chapter 14. Redirecting Calls 9600 Series User Guide Page 81 IP Office Issue 05d (05 April 2012)
Page 82: 14. Redirecting Calls
14. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. Follow Me · Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways: ·...
Page 83: Follow Me
Redirecting Calls: 14.1 Follow Me 'Follow me to' is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone.
Page 84: Follow Me To (Features Menu)
14.1.1 Follow Me To (Features Menu) Using the user menu you can set and clear follow me to settings. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key.
Page 85: Issue 05D (05 April
Redirecting Calls: Follow Me 14.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. Forward Unconditional Forward unconditional can be used to immediately redirect your calls. · By default this function is only applied to incoming external calls made to you. However, if required, internal calls and or hunt group calls can also be selected.
Page 86: Default Short Codes
Default Short Codes Short codes are numbers that you can dial to enable and disable various features. Your system administrator will confirm any additional short codes that may have been configured for your use. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb').
Page 87: Forward Unconditional (Status Menu)
Redirecting Calls: Forwarding Calls 14.2.1 Forward Unconditional (Status Menu) You can clear or change your 'forward unconditional' settings through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the PHONE key and then press the Status soft key if shown.
Page 88: Forward On Busy/No Answer (Features Menu)
14.2.3 Forward On Busy/No Answer (Features Menu) You may be able to use the Features menu to switch 'forward on no answer' and 'forward on busy' on or off. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key.
Page 89: Forward On Busy (Status Menu)
Redirecting Calls: Forwarding Calls 14.2.5 Forward On Busy (Status Menu) If your phone is set to 'forward on busy,' you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the PHONE key and then press the Status soft key if shown.
Page 90: Do Not Disturb
14.3 Do Not Disturb · When you are in 'do not disturb,' your callers are redirected to voicemail if available. Otherwise, you hear a busy tone. · The only people who can call you are those calling from numbers in your 'do not disturb' exceptions list. Forwarding can still be applied to these calls.
Page 91: Dnd On/Off (Features Menu)
Redirecting Calls: Do Not Disturb 14.3.1 DND On/Off (Features Menu) You can use the Features menu to switch 'do not disturb' (DND) on or off. Enabling DND will not affect any calls already being presented to your phone. Hunt group calls will also still be presented if you are the only available member of the group.
Page 92: Twinning
14.4 Twinning Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system administrator. The system supports two twinning methods: internal twinning mobile twinning Internal Twinning This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both phones.
Page 93: Groups
Chapter 15. Groups 9600 Series User Guide Page 93 IP Office Issue 05d (05 April 2012)
Page 94: 15. Groups
15. Groups Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for a call. When a call is made to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members.
Page 95: Group Membership
Groups: 15.1 Group Membership Only the system administrator can change a group, the group members, or group settings. However, you can be provided with options to enable or disable your group membership. While membership to a group is disabled, you will not receive any group calls for that group.
Page 96: Group Service Status And Fallback
15.2 Group Service Status and Fallback · Group Service Status A hunt group can be in one of the following service modes: · In Service The groups operates as normal, distributing calls to available members of the group. · Night Service The group is in 'night service' mode.
Page 97: Changing The Group Service Status (Features Menu)
Groups: Group Service Status and Fallback 15.2.1 Changing the Group Service Status (Features Menu) Using the Features menu you may be able to change the service status of some groups to which you belong. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key.
Page 98: Changing The Group Fallback
15.2.3 Changing the Group Fallback You may be able to use the Features menu to change the fallback group destination for some of the hunt groups of which you are a member. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key.
Page 99: Button Features
Chapter 16. Button Features 9600 Series User Guide Page 99 IP Office Issue 05d (05 April 2012)
Page 100: 16. Button Features
16. Button Features Functions can be assigned to the phone's feature buttons by your system administrator or by yourself using self- administration. Note how you cannot replace features assigned to buttons by your system administrator but you can replace other features. Note also that there are features that the system administrator can assign that are not available for you to assign.
Page 101: Editing Your Programmable Buttons
Button Features: 16.1 Editing Your Programmable Buttons Self Administer is used to select and apply a function to a feature key. It can be used to replace or delete existing functions. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key.
Page 102: Call Park
16.7 Call Park A button set to this action can be used to park and unpark calls. The button can be set with or without a park slot number. · When associated with a specific park slot number, the button will park and unpark calls from that park slot. When a call has been parked, the button's red lamp is lit.
Page 103: Hunt Group Night Service
Button Features: Hunt Group Night Service 16.14 Hunt Group Night Service A button configured with this action can be used to put a hunt group into or out of night service status. The button cannot be used to override a hunt group put into night service by a time profile on the telephone system. The button can be configured with a hunt group number or it can be left blank to toggle all groups of which you are a member.
Page 104 · Voicemail Call the user's voicemail mailbox to leave a message. · Auto Callback Set an automatic callback on the user. The callback will occur when the user ends their current call. The following options are only available if configured for you by your system administrator: ·...
Page 105: Home Screen
Chapter 17. Home Screen 9600 Series User Guide Page 105 IP Office Issue 05d (05 April 2012)
Page 106: 17. Home Screen
17. Home Screen The 9621 and 9641 phones have a home screen that contains a number of icons for accessing functions. Some of the icons are configured by your system administrator, some are fixed. You can add up to 8 icons to access special functions.
Page 107: Editing Your Home Screen
Home Screen: 17.1 Editing Your Home Screen There are a wide range of actions that can be assigned to the buttons. This guide only includes details of those that you can assign to a button using the self-administer menu. Functions that can only be assigned by your system administrator will be explained by the system administrator.
Page 108: Abbreviated Dial
17.2 Abbreviated Dial This action can be used as a speed dial button. While setting up the button, enter the number you would like it to dial. You can enter a partial number and complete the dialing after pressing the button. For example, you can pre-program a button with a particular international dialing code.
Page 109: Phone Settings
Chapter 18. Phone Settings 9600 Series User Guide Page 109 IP Office Issue 05d (05 April 2012)
Page 110: 18. Phone Settings
18. Phone Settings Pressing the MENU/HOME key accesses a menu that can be used to control various phone settings. These are mainly settings stored by the phone rather than user settings that move with you. General Display Controls Mobile Twinning Display Brightness ·...
Page 111: Mobile Twinning
Phone Settings: 18.1 Mobile Twinning This menu option is only available if you have been configured by the system administrator to be able to use mobile twinning. · Setting a button to the Twinning function is recommended—contact your system administrator. Such a button allows you to transfer calls to your twinning destination, retrieve calls from the twinning destination, and access the menu options below to set the twinning destination number and switch twinning on/off.
Page 112: En-Bloc Dialing
18.4 En-Bloc Dialing By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except by ending the call and starting over.
Page 113: Disabling The Ringer
Phone Settings: Ringer Controls 18.5.1 Disabling the Ringer This option can be used to turn off the ringer for all calls. If set to no ring, this disables both the phone's audible alerting visual alerting . On some 9600 Series phones, when you disable the ringer, the status indication line displays a icon.
Page 114: Ring Sound
18.5.4 Ring Sound As well as ring patterns, you can change the sound of the ring tone used: Note: The default ring tone is set by the administrator. 1. Press the MENU/HOME button and select Settings. 2. Use the up and down arrow keys to highlight Options &...
Page 115: Ringer Volume
Phone Settings: Ringer Controls 18.5.5 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. The status indication line displays a icon followed by eight bubbles that represent the volume level. When no ringer is audible, the indication line displays a icon.
Page 116: Display Controls
18.6 Display Controls This section covers controls for adjusting the phone's display and the information shown on the display. Display Brightness · Adjust the brightness of the display. Display Contrast · Adjust the contrast of the display. Call Timer · Adjust whether the ring/call time is displayed for calls on appearance buttons.
Page 117: Display Brightness
Phone Settings: Display Controls 18.6.1 Display Brightness 1. Press the MENU/HOME button and select Settings. 2. Use the up and down arrow keys to highlight Options & Settings. Press Select. 3. Use the up and down arrow keys to highlight Screen & Sound Options. Press Select. 4.
Page 118: Home Screen Display
18.6.3 Home Screen Display home screen used on 9621 and 9641 phones can be set to automatically display if the phone is idle for over 10 minutes. 1. Press the MENU/HOME button and select Settings. 2. Use the up and down arrow keys to highlight Options &...
Page 119: Display Language
Phone Settings: Display Controls 18.6.5 Display Language The system administrator can configure which languages are available for use by the phone for its own menus. Up to five languages can be made available. Through the phone's menu you can select which of those languages the phone should use. Note that many of the messages displayed on the phone use text sent from the telephone system.
Page 120: Quick Touch Lines
18.6.8 Quick Touch Lines For 9621 and 9641 phones you can select whether or not to display one or two rows of fixed buttons across the bottom of the call display screen, each row containing four buttons. 'Fixed' means the rows do not scroll out of view when the rest of the screen is scrolled.
Page 121: Volume And Sound
Phone Settings: Display Controls 18.7 Volume and Sound This section covers controls that relate to volume and to the various sounds that your phone uses. These are in addition to the available ringer controls Button Click · Turn the phone menu key click on or off. Error Tones ·...
Page 122: Handset Volume
18.7.4 Handset Volume While talking via the handset, you can adjust the volume of the incoming call. The status indication line displays a icon followed by eight bubbles that represent the volume level. 1. With the call connected on the handset, press the key.
Page 123: Backup/Restore
Phone Settings: Volume and Sound 18.8 Backup/Restore If backup/restore has been setup by your system administrator, it is used automatically when you log in and log out of the phone. Backup/restore is used for the phone settings that you have configured within the menus provided by the phone's MENU/HOME button.
Page 124: Debug Mode
18.9 Debug Mode In addition to backing up and restoring phone information, it is possible to enter a debug/troubleshooting mode on the 9608, 9611, 9621, and 9641 phones. In Debug Mode, you can save all applicable debug data in a file named nnn _report.gz, where nnn is replaced by the telephone extension, and then send that file to an appropriate server configured by your system administrator.
Page 125 Phone Settings: Viewing Information · Interfaces The current speed of the phone's ethernet port and its PC pass-through Ethernet port. · Miscellaneous Details of the phone and the firmware that it currently has loaded. 4. To return to the parent menu, press the Back soft key. 9600 Series User Guide Page 125 IP Office...
Page 127: Status Menu
Chapter 19. Status Menu 9600 Series User Guide Page 127 IP Office Issue 05d (05 April 2012)
Page 128: Do Not Disturb
19. Status Menu The Status menu is not always visible. It is shown when you have any special call routing features active; for example, 'do not disturb' switched on. It is also shown if the system administrator has given you the rights to change the status of your hunt group memberships or to change the service status of the hunt groups.
Page 129: Follow Me Here
Status Menu: Follow Me To 19.3 Follow Me Here If other users has a 'follow me' set to you phone, you can clear or change the setting through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the PHONE key and then press the Status soft key if shown.
Page 130: Forward On No Answer
19.5 Forward On No Answer If your phone is set to 'forward on no answer ' you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the PHONE key and then press the Status soft key if shown.
Page 131: Group Membership
Status Menu: Group Membership 19.8 Group Membership Your system administrator can grant you the ability to enable/disable your membership to a group through the Status menu. When your membership to a group is disabled, you do not receive group calls for that group. 1.
Page 132: Parked Calls
19.11 Parked Calls While parked calls are parked on the telephone system and can be unparked by any other user, the parked call indication is sent to a particular extension. If there are any calls parked against your phone, you can view and unpark them via the Status menu.
Page 133: Short Codes
Chapter 20. Short Codes 9600 Series User Guide Page 133 IP Office Issue 05d (05 April 2012)
Page 134: 20. Short Codes
20. Short Codes Short codes are numbers that you can dial to enable and disable various features. Your system administrator will confirm any additional short codes that may have been configured for your use. Short codes are useful as they can be dialed from any phone on the system. For example, you can log in at a basic analog extension and still control a number of features.
Page 135: Hunt Group
Short Codes: Forwarding · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). · Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for 'forward unconditional' when it is switched on. ·...
Page 137: System Administration
Chapter 21. System Administration 9600 Series User Guide Page 137 IP Office Issue 05d (05 April 2012)
Page 138: Checking The System Information
21. System Administration If necessary, the system administrator can configure you as a 'system phone' user. This allows you to perform a range of additional functions to help maintain your phone system, such as: · Edit external contacts stored by the phone system. ·...
Page 139: Checking The Time Server Status
System Administration: Setting the Date 21.3 Checking the Time Server Status For systems that automatically obtain the time from a time server, this option is available in place of the Date Time Time Offset functions. It allows you to check the current status of the time server and the information the system has obtained from the time server.
Page 140: Setting The Time
21.4 Setting the Time The process below can be used when the telephone system does not obtain the time and date automatically. On systems that are configured to obtain the time automatically, the option for checking the Time Server Status is available instead.
Page 141: Shutting Down The System
System Administration: Setting the Time Offset 21.6 Shutting Down the System You can shutdown the telephone system for a specified number of minutes. Note that this is not a polite shut-down, once you have confirmed the action, any existing calls and services using the telephone system will start being disconnected. The telephone system will then remain unavailable for the duration you specify, the default being 10 minutes.
Page 142: Managing Memory Cards
21.7 Managing Memory Cards The telephone system can be fitted with an additional memory card or cards which are used for various functions. The memory card menu allows you to check the status of the card or cards fitted to your telephone system and to perform a number of actions on the cards.
Page 143: Reporting System Alarms
System Administration: Managing Memory Cards 21.8 Reporting System Alarms If you have been configured as a system administrator (also called a system phone user), an S on the phone's display indicates a system alarm message. While you are not expected to be able to fix the error causing the alarm, the error message allows you to report the problem to your system administrator.
Page 145: Menus
Chapter 22. Menus 9600 Series User Guide Page 145 IP Office Issue 05d (05 April 2012)
Page 146: Features Menu
22. Menus 22.1 Features Menu This menu is accessed by pressing the Features soft key. It can be used to access a range of user settings. To exit the whole user menu and return to the appearance menu, press the PHONE/EXIT button or, if displayed, press the Exit soft key.
Page 147 Menus: Features Menu · The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options. · The Park menu and status options are only accessible while you are talking to a caller or already have parked calls.
Page 148: Status Menu
22.2 Status Menu This menu is accessed by pressing the Status soft key when displayed. Note that only features administered to the user's set will be displayed. 9600 Series User Guide Page 148 IP Office Issue 05d (05 April 2012)
Page 149: A Menu
Menus: Status Menu 22.3 A Menu This menu is used mainly for phone specific settings that are stored by the phone rather than settings that are stored by the phone system and move with you when you log into another phone. The menu is accessed by pressing the key.
Page 151: Glossary
Chapter 23. Glossary 9600 Series User Guide Page 151 IP Office Issue 05d (05 April 2012)
Page 152: Abbreviated Ring
23. Glossary 23.1 Abbreviated Ring A single non-repeated ring. By default, this is the type of ring used when another call alerts you and you already have a call in connected. 23.2 Appearance Button Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator.
Page 153: Do Not Disturb Exceptions
Glossary: Do Not Disturb Exceptions 23.10 Do Not Disturb Exceptions · These are numbers for callers who can call you even when you are set to 'do not disturb.' This only applies for calls to you. It does not apply for calls to a hunt group of which you are a member. 23.11 Follow Me 'Follow me to' is used to redirect your calls to another extension where you will be working.
Page 154: Group
· D = Diverting (Forwarding) Calls A D is shown after your extension name on the phone's idle display when you have 'forward unconditional' enabled. 23.17 Group Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for a call.
Page 155: Mobile Twinning
Glossary: Mobile Twinning 23.25 Mobile Twinning Mobile twinning allows your calls to ring at both your phone's and at another phone's number, which can include an external number. If you have been configured as a mobile twinning user, you can switch the use of mobile twinning on or off through the phone's menus and can also change the number to which you are twinned.
Page 157: Index
Index Last internal user 46, 47 Index Music on hold 39, 47 Contact Abbreviated ring 113, 152 59, 65 Access Control add external 54, 59, 60 Fallback 95, 96, 97, 98, 131 delete external 54, 59, 60 Follow Me 83, 84, 85, 87, 88, 89, 128, 129, 130 Edit 59, 60 Forward...
Page 158 Follow Me To Memory Card Failure 132, 143 84, 128 Menu Status 84, 128 A-Menu 110, 149 Forward Call log All Calls 87, 130 Contacts External and Group 87, 130 Features External Only 87, 130 Status Non Group Calls 87, 130 Status menu 87, 130 Message waiting lamp 113...
Page 159 Index Send All Calls 87, 130 Speaker Volume 51, 122 Status Do Not Disturb 91, 128 Follow Me here Follow Me To 84, 128 Forward on Busy 89, 129 Forward on No Answer 88, 130 Forward unconditional 87, 130 Forwarded to Here Group membership 95, 131 Group service status...
Page 161 9600 Series User Guide Page 161 IP Office Issue 05d (05 April 2012)
Page 162 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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Avaya 960 Seris User Manual

1 Introduction

2 Making Calls

3 Answering Calls

4 Redialling

5 Holding and Parking Calls

6 Transferring Calls

7 Account Codes

8 Conference Calls

9 Headset/Handsfree Operation

10 Contacts/Directory

11 Call History

12 Voicemail

13 Logging In/Out

Redirecting Calls

15 Groups

16 Button Features

17 Home Screen

18 Phone Settings

19 Status Menu

20 Short Codes

21 System Administration

22 Menus

23 Glossary

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9600 Series User Guide

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Summary of Contents for Avaya 960 Seris