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Avaya 9608 Using Manual

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See also: Administrator's Manual , Instruction Manual
Using Avaya 9608/9608G/9611G IP
Deskphones SIP
Release 6.5
Issue 3
October 2015

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Summary of Contents for Avaya 9608

  • Page 1 Using Avaya 9608/9608G/9611G IP Deskphones SIP Release 6.5 Issue 3 October 2015...
  • Page 2 Avaya customers and other parties through the Avaya written consent of Avaya can be a criminal, as well as a civil offense Support website: http://support.avaya.com or such successor site as under the applicable law.
  • Page 3 Product or Hosted Service notices and articles, or to report a problem with your Avaya Product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: Denan Power Cord Statement http://support.avaya.com...
  • Page 4 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Trademarks All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to 9608/9608G and 9611G SIP deskphones........ 9 ........................ 10 Physical layout ...................... 12 About connection jacks ........................ 13 Navigation tips ...................... 13 Icons on the deskphone .............. 16 Call history icons for 9608/9608G deskphones ................ 16 Call history icons for 9611G Deskphones .................. 17...
  • Page 6 Adding a person on hold to a conference call ....................  52 Putting a conference call on hold .............. 52 Dropping the last participant from a conference call .................. 52 Viewing the details for a conference October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 7 Blocking your extension from displaying during calls ................ 74 Displaying your extension on outgoing calls ........................ 75 Parking a call ........................ 75 Unparking a call ................. 75 Setting up enhanced call pickup alerting October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 8 Chapter 18: Locking and logging in to and logging out of your deskphone.... 89 .................... 89 Logging in to your deskphone .................. 90 Locking and unlocking your telephone .................... 90 Logging out of your deskphone October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 1: Introduction To 9608/9608G And 9611G Sip Deskphones

    The 9611G deskphone has a color display, while the 9608 and 9608G models have a black and white display. The 9611G deskphone has a smaller display area than the 9608G deskphone. Only the 9608G deskphone has a LAN Ethernet LED on the back panel of the phone.

  • Page 10: Physical Layout

    Introduction to 9608/9608G and 9611G SIP deskphones Physical layout Note: Your deskphone might have labeled buttons. The following table provides descriptions of the deskphone buttons and features. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 11 Description Number applicable USB port While the 9608 and 9608G models do not have a USB port, the USB port in the 9611G is disabled and will be activated in a future software release. Message An illuminated red light in the upper-right corner of your waiting deskphone indicates that you have a voice mail.

  • Page 12: About Connection Jacks

    Press the Headset button to use the headset if connected. About connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya one-X Deskphone 9608/9608G and 9611G models. The image schematically describes which device to connect in which jack.

  • Page 13: Navigation Tips

    Phone screen and Features list, or the Features list and the System Numbers list. Icons on the deskphone The following table lists the icons used in the 9608 and 9608G IP deskphones. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP...
  • Page 14 Introduction to 9608/9608G and 9611G SIP deskphones Icon Description Missed call on your phone. Incoming call; indicates you have answered this call. Outgoing call; indicates you have made this call. EC500 is activated. Incoming call is alerting. Call is active.
  • Page 15 If the appearance line displays the icon, the icon indicates that the phone has encountered a failure and has preserved the media session until the near user hangs up. Table continues… October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 16: Call History Icons For 9608/9608G Deskphones

    Introduction to 9608/9608G and 9611G SIP deskphones Icon Description You have designated this contact or feature as a "favorite." See Setting up favorites on page 25 for more information. The icon shown applies to the deskphones with color display. The EC500 feature is on.

  • Page 17: Presence Icons For 9608/9608G

    Out of Office: User is out from the office. Offline: User wants to appear invisible. Unknown The presence status of the user is unknown or the deskphone is not registered. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 18: Administrative Messages

    Network information Your system administrator might ask you to check the phone or network settings to investigate problems. You can get network information from the Avaya Menu. The Low Network Quality icon on the top line of the phone display indicates if an issue with the network might be affecting call quality.
  • Page 19 (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters, Miscellaneous, and Diagnostics. Contact your administrator for more information on the options related to network information and the settings that the system requires. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 20: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use Avaya Menu to adjust and customize options and settings for your deskphone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press When you press Home, you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you.

  • Page 21: Displaying The Phone Screen On Dialing

    • Yes: To display the Phone screen when you dial a number. • No: To remain on the current screen when you dial a number. 4. Press Save . October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 22: Displaying The Phone Screen On Receiving A Call

    3. Press Change to select one of the following options: • One Number: To dial the last dialed number. • List: To display the last six dialed numbers. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 23: Configuring Visual Alerts

    October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 24: Toggling Caller Name And Number

    4. Press Select to select the number that you want to assign. For more information on using the speed dial feature, see Speed dialing a person page 43. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 25: Setting Up Favorites

    For example, you can change a Help Desk extension to read Help Desk. Procedure 1. Press Home. Note: To edit a label on an attached Avaya SBM24 Button Module, press the Edit button on the module and proceed to Step 10. 2. Select Options & Settings. 3. Press Select or OK.

  • Page 26: Adjusting The Brightness Or Contrast Of The Display

    Use this task if you want your deskphone to display the home screen after 10 minutes of being idle. The default time is 10 minutes. Your administrator can change the default time to any value between 0 and 30 minutes. Procedure 1. Press Home. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 27: Setting The Text Size

    • Caller: To hear the ring tone that you specified for the caller. • Forwarder: To hear the ring tone that you specified for the first deskphone that forwarded the call. 4. Press Save. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 28: Setting A Ring Tone For Your Deskphone

    2. Press Select to select Options & Settings > Screen & Sound Options > Call Pickup Indication. 3. Press Change to select one of the following: • Audible: Provides an audio alert. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 29: Setting A Ring Tone For A Call Pickup Group

    About this task If your system administrator has set up an alternate background choice, you can change the logo your screen displays. Logos are not available on 9608 deskphones. Note: Your system administrator can also change the background logo through the settings file.

  • Page 30: Turning Error Tones On Or Off

    2. Press Select to select Options & Settings > Screen & Sound Options > Key Repeat Delay. 3. Press Change to select the required option. 4. Press Save. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 31: Activating Mute Alerting

    Setting the phone screen width Procedure 1. Press Home. 2. Press Select to select Option & Settings > Screen & Sound Options > Phone Screen Width. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 32: Changing The Display Language

    Use this task to select an appropriate headset profile that best matches the acoustic of deskphone with your headset. Procedure 1. Press Home. 2. Press Select to select Options & Settings > Advanced Options > Headset Profile. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 33: Turning Automatic Gain Control On Or Off

    Options & Settings 3. Press Change to select the profile that matches your headset. For more information on headset profiles that Avaya supports, see the document Avaya one- ® 96X1 Series IP Deskphone Headset Profiles at the Avaya Support website.
  • Page 34 • If you want to change the Exchange subscription period, specify in the Use the Exchange Subscription Period field. 7. Press Save to save your settings and preferences. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 35: Browser

    For more information, contact your administrator. Gain access to the browser through Avaya Menu. If you do not see the Browser option on Avaya Menu, Web applications are not available for your deskphone.
  • Page 36 2. Press the line button corresponding to the line with the link or press OK. Result The deskphone starts a call to the person or number associated with the click to dial link. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 37: Chapter 3: Answering A Call

    Displaying the Phone screen on receiving a call on page 22. Ignoring an incoming call About this task Use this task to turn off the ringer for an incoming call. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 38: Putting A Call On Hold

    If a call is on mute and you switch between the handset, headset, or speakerphone, the mute is turned off. When you mute the call, the Mute button light is on and the top line displays the Mute icon. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 39: Configuring Mute Alert

    2. To switch to the other deskphone, press Bridge on that deskphone. Making an attended transfer Before you begin You must answer the call before transferring the call to another deskphone. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 40: Making An Unattended Transfer

    • Press Speaker • Press Headset Procedure 1. While on the active call, press the Transfer softkey. 2. Perform one of the following actions: • Dial the number. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 41 Unanswered transfers might return to your deskphone as a recalled transfer. In this case, you hear a priority ring and see the display message Return next to the call. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 42: Chapter 4: Making A Call

    Some call servers call back to confirm the emergency status. The phone automatically answers the incoming call on the speaker by going off-hook. 3. To end the emergency call, press End Call or press Speaker. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 43: Redialing A Number

    To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial numbers on page 72. 2. Select the number you want to call. 3. Press the Call softkey or the OK button. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 44: Making A Call Using Edit Dialing

    When you have the edit dial option enabled, you can make a call using the URI dialing feature. To make a call using URI dialing, you must know the URI of the extension that you want to call. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 45: Calling A Person From The Call History

    If you are using the SPEAKER, the HEADSET, or the call appearance line, the deskphone displays the plus sign (+) softkey on the screen. 2. Dial the number that you want to call. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 46: Chapter 5: Paging

    The extensions in the group that you are calling auto answer the page. 2. Wait for seven seconds before you speak as the deskphone requires that time to allow audio path. 3. Press End Call to stop paging. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 47: Chapter 6: About Forwarding Calls

    Procedure 1. Gain access to the Features screen. 2. Scroll to choose Send All Calls. 3. Press Select or the corresponding line button to activate the feature. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 48: Activating Call Forwarding

    1. From the Phone Screen, gain access to the Features screen. 2. Press Select to choose Call Fwd Busy/No Ans. 3. Enter the number to which you want to forward your calls. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 49: Setting Rules For Enhanced Call Forwarding

    1. Access the Enhanced Call Forward feature from the Features screen. 2. Press the rule that you want to edit and enter the destination number using the numeric keypad. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 50: Turning Off A Rule

    2. Select the rule that you want to turn off. 3. Press Turn off. 4. To turn off all the active rules, press All off. 5. Press Exit. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 51: Chapter 7: Using The Conference Feature

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join to add the person to the conference call. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 52: Putting A Conference Call On Hold

    If you are not able to view the details of a conference, contact your system administrator. Procedure 1. On the Phone screen, select your active call. 2. Press Conf. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 53 4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat these steps to add another person to the conference. 6. Press Details button to access the details on the participants. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 54: Chapter 8: Using Bridged Call Appearances

    Use this task to join an existing call on a bridged line. Procedure 1. Select the bridged call in progress that you want to join. 2. Press the Bridge softkey. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 55: Making An Outgoing Call On A Bridged Line

    • Delayed: The deskphone plays an alerting melody after a delay if you do not answer a call on the bridged appearance. Your administrator can configure the delay. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 56 Using bridged call appearances • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 57: Chapter 9: Using The Contacts Feature

    If you want to remove a letter, number, space, or symbol that is in the middle of the text you entered, use the left and right navigation arrows to place your cursor after the October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 58: Editing A Contact

    3. Press More > Edit or Details > Edit. 4. Choose the field you want to edit. 5. Use the dial pad and softkeys to change the contact information. 6. Press Save or OK. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 59: Searching For A Contact

    3. Use the dialpad keys to enter all or part of the first and last name of the person that you want to call. 4. Press Search to start the search. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 60: Viewing The Details For A Contact

    5. Press OK. 6. Use the Up and Down navigation keys to choose the ring tone of your choice and press OK. 7. Press Back. 8. Press Save. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 61: Deleting A Contact

    3. To copy a contact from the Exchange server to the contacts list, press +Local. 4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact. 5. Press Save. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 62: Chapter 10: Call History

    Calling a person from the call history on page 45. Viewing the call history Procedure 1. Press History. You can go to the top of the list by pressing History again. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 63: Viewing Call History Details

    4. If necessary, edit the name and telephone number. 5. Press Save. Removing an entry from call history Procedure 1. Press History. 2. Select the number you want to delete. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 64: Clearing All Call History Entries

    • To turn off logging the bridged lines, select Log Bridged Calls. 3. Press Change or OK to turn call history logging on or off. 4. Press Save. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 65: Chapter 11: About Team Button

    ® For more information to set the overriding permission on SMGR, see Administering Avaya Aura System Manager. The following table shows different icons of the Team Button feature for the 9611G IP deskphone.

  • Page 66: Viewing The Status Of Monitored Stations

    The monitored extension is busy on other call, and the user has enabled Single Ringing. The monitored extension is busy on other call, and the user has enabled Multiple Ringing. The following table shows different icons of the Team Button feature for 9608/9608G deskphones. Icon Indication The monitored extension is idle.

  • Page 67: Answering An Active Call On A Monitored Extension

    30 seconds. If no one answers the call during this time, the system redirects the call to the redirected number. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 68: Assigning Ring Tone To A Monitored Station

    3. Scroll through the list to select the monitored deskphone. 4. Select the required ring tone from the list. Related links About Team Button on page 65 October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 69: Chapter 12: Receiving Your Messages

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 70: Chapter 13: About Features

    To return to the main Phone screen, press Phone or scroll to the left. 2. Scroll down to see the features that have been administered for your extension. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 71: Feature Table

    Tracing a malicious call on page 77 MCT Act Recording a call on page 78 Audix Record Making a priority call on page 78 Priority Call Table continues… October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 72: Monitoring Other Extensions At A Glance

    The administrator might just allot a specific button to be an Autodial number, but leave the number itself blank; in this case you can add the number yourself. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 73: Setting Up Automatic Call Back

    Dial Intercom feature. The next number denotes the extension your administrator has predefined as your automatic intercom destination extension. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 74: Blocking Your Extension From Displaying During Calls

    Blocking your extension from displaying during calls on page 74. 3. Press OK. 4. Enter your extension number. 5. Press Enter or OK to stop calling party number blocking. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 75: Parking A Call

    Use this feature to configure audible and visual alert when an incoming call to someone in your corresponding call pickup group is ringing. Procedure 1. Press Home. 2. Select Options & Settings. 3. Press Select or OK. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 76: Picking Up A Call To Another Call Pickup Group

    1. Scroll right from the Phone screen to gain access to the Features screen. 2. If necessary, scroll down to Directed Call Pickup and press OK or just press the corresponding line button. 3. Answer the call. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 77: Answering A Call For A Call Pickup Group Member

    2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to start the trace. An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates MCT. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 78: Recording A Call

    4. Press Enter or OK to immediately start dialing the priority call to that extension, where the call appearance will show the incoming call as a priority call. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 79: Interrupting A Call With A Whisper Page

    The deskphone displays the confirmation screen with the message Limit Concurrent Incoming Calls and an LNCC icon on the top line of the Phone screen. 4. To remove the confirmation screen, press the OK softkey. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 80: Deactivating The Lncc Feature

    Only the connection to and from the phone instrument is encrypted. This encryption may not extend beyond the call server. For 9608/9608G deskphones, if you have set the screen width of your deskphone to half, the deskphone does not show the secure icon.

  • Page 81: Extending A Call To Your Cell Phone (Ec500)

    2. Scroll to Extend Call , and press OK to forward the call to your mobile phone. 3. Answer the call on your cell phone. The call remains active on your deskphone, so you can switch back to your deskphone at any time. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 82: Chapter 14: Presence

    1. Press Contacts. 2. Scroll to the required contact. The deskphone displays presence icon for the contact to show the status. Related links Presence on page 82 October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 83: Changing The Presence Status

    2. Press Select to select Options & Settings > Advanced Options > Presence Integration. 3. Select DND affects SAC and change the value to Yes. 4. Press Save. Related links Presence on page 82 October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 84: Enabling Away Timer

    5. Enter the time in minutes. You can enter any value in the range of 5 to 999. 6. Press Save. Related links Presence on page 82 October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 85: Chapter 15: About Hotline

    To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The deskphone automatically dials the number that your system administrator has configured for you. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 86: Chapter 16: Using The Calendar

    If your administrator has set up the Exchange Integration option under Advanced Options on the ® Avaya Menu, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 87 • If you pressed More and want to re-display the previous set of softkeys, press More again. • To exit the calendar and return to the Phone screen, press More > Exit. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

  • Page 88: Chapter 17: Limited Access During Failover

    Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the softkeys at the bottom of the display to determine the actions you can take during failover; also try the Phone button to display the Avaya Menu for possible actions. Important: Do not log your telephone off during failover or until normal service is restored on your original telephone server.

  • Page 89: Chapter 18: Locking And Logging In To And Logging Out Of Your Deskphone

    Perform this task to log in to your deskphone. Avaya Deskphone SIP 6.3 supports Multiple Device Access (MDA) using which you can register up to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices.

  • Page 90: Locking And Unlocking Your Telephone

    The deskphone downloads the database when you log in to the deskphone again. Procedure 1. Press Home. 2. Press Log Out to choose Log Out. 3. Press Yes when the deskphone prompts for confirmation. October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 91 ..............Conference calls Bridging ................55 about ................51 browser, WML ..............35 dropping a participant ........... busy indicator ...............72 putting a call on hold .............52 button click sounds October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 92 Extension icons blocking display of ............manual presence state ..........unblocking display of ............ presence icons for 9608/9608G ........icons in telephone display about ................13 Incoming call October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 93 ............... right and left ..............13 setting for call pickup ............ up and down ..............navigation tips ..............13 Network information viewing ................18 screen width setting ................October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...
  • Page 94 Visiting user, logging in as ........... Visual Alerts configuring ..............Voice mail, logging in ............69 Whisper page ...............79 wireless headset ..............wireless headset enabling ........... WML browser, browser ............35 October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP Comments on this document? infodev@avaya.com...

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