Forwarding Calls - Avaya IP Office 960 Seris User Manual

14.2 Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number.
Forward Unconditional
Forward unconditional can be used to immediately redirect your calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls and or
hunt group calls can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional
destination. That number can be internal or external.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no number
is set, they use the same destination as set for forward unconditional.
· If you have voicemail enabled
are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for
calls that have been forwarded to an external number.
· D = Diverting (Forwarding) Calls
A D is shown after your extension name on the phone's idle display when you have forward unconditional enabled.
Forward on Busy
Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· Busy is defined has having no available call appearance buttons on which further calls can be presented.
· Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no number
is set, they use the same destination as set for forward unconditional.
· If you have voicemail enabled
are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for
calls that have been forwarded to an external number.
Forward on No Answer
Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.
· By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
· Hunt group calls are not forwarded.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no number
is set, they use the same destination as set for forward unconditional.
· If you have voicemail enabled
are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for
calls that have been forwarded to an external number.
9600 Series Phone User Guide
IP Office
, the telephone system will attempt to redirect forwarded calls to voicemail if they
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, the telephone system will attempt to redirect forwarded calls to voicemail if they
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, the telephone system will attempt to redirect forwarded calls to voicemail if they
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Redirecting Calls: Follow Me
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Issue 03e (28 March 2011)