Solving Snmp Management Software Problems - 3Com SuperStack II Manual

218 C 11: P
HAPTER ROBLEM
Solving SNMP
Management
Software Problems
S
OLVING
You forget your password and cannot log in. Ask another user with
Security access level to log in and initialize the Switch. This returns the
Switch to its default (factory) settings, including any password
information. For more information, see
Stack" on page 151.
In the case where no-one knows a password for a user with Security
access level, the Switch needs to be sent back to your supplier so that it
can be returned to 3Com.
A management software upgrade has failed, and you can no
longer manage the Switch using the command line interface. Try
accessing the command line interface and upgrading the Switch again. If
that is not possible, use the Management Software Upgrade Utility to
upgrade it through the console port. For more information about the
Management Software Upgrade Utility, see
on page 231.
If the Switch is stacked, separate each Switch from the stack and use the
Management Software Upgrade Utility to upgrade each Switch
individually.
The SNMP Network Management Software cannot access the
Switch. Check that:
The IP information for the Switch is correctly configured. See
Up IP Information"
Information" on
The Switch was reset after the IP information was defined.
The IP information for the Switch is correctly recorded by the Network
Management software. For more information, see the documentation
supplied with your Network Management software.
The community strings defined for the Switch are the same as the
ones defined in the Network Management software. See
SNMP Community Strings"
Remote access to the management software of the Switch is enabled.
For more information, see
on page 150.
"Initializing All the Units in the
on page 58 or "Specifying IP and SLIP
page 133 for more information.
on page 137
"Enabling and Disabling Remote Access"
"Using the Upgrade Utility"
"Setting
"Specifying
for more information.