Troubleshooting; Troubleshooting Overview - Sun Microsystems Ultra 20 M2 Service Manual

3
C H A P T E R

Troubleshooting

This chapter describes visual inspection and troubleshooting procedures, and
provides contact information if you require technical assistance. The following
sections are included in this chapter:
Section 3.1, "Troubleshooting Overview" on page 3-1
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Section 3.2, "Visual Inspection" on page 3-2
■
Section 3.3, "Troubleshooting Procedures" on page 3-3
■
Section 3.4, "Obtaining Technical Assistance" on page 3-8
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3.1

Troubleshooting Overview

Before troubleshooting your specific workstation problem, collect the following
information:
What events occurred prior to the failure?
■
Was any hardware or software modified or installed?
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Was the workstation recently installed or moved?
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How long has the workstation exhibited symptoms?
■
What is the duration or frequency of the problem?
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After you assess the problem and note your current configuration and environment,
you can choose from several ways to troubleshoot your workstation.
Visually inspect your system as described in
■
page
See the troubleshooting procedures described in
■
Procedures" on page
Execute diagnostics tests as described in
■
3-2.
3-3.
Section 3.2, "Visual Inspection" on
Section 3.3, "Troubleshooting
Chapter 4.
3-1