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9 TROUBLESHOOTING
When you have issues with your stove, your first reaction may be to call technical support. This
section will help you save time and money by enabling you to solve simple problems by yourself.
Most common problems are generally caused by the following five factors:
1. Wrong operation or lack of maintenance;
2. Bad installation;
3. Poor quality combustible;
4. Component failure;
5. Factory defect.
The stove is equipped with a pc board that allows the stove to diagnose itself. It is thus important
not to unplug the stove if there is an issue with it. First, because unplugging the stove will disable
all the security features of the stove, and second, because you will not be able to see the error
code given by the stove to understand what is the problem. It is thus important to read carefully this
section before calling technical support.
The following sections will help you test each component individually and will also give you many
tips in how to solve any problems related to a specific error code.
NOTE: IF YOU NEED TO CONTACT YOUR DEALER OR TECHNICAL SUPPORT, MAKE SURE
TO HAVE THE MODEL OF YOUR STOVE AND THE SERIAL NUMBER ON HAND. (THEY CAN
BE FOUND ON THE CERTIFICATION LABEL INSIDE THE HOPPER LID).
9.1 Validating Status
When using your stove, you can validate at any time, the status of any of the following
components:
Electronic components (low power rated)
-
o F160 (security heat sensor)
o L-250A (security heat sensor)
o Pressure switch (security sensor)
o Hopper switch (mechanical security sensor)
o Thermostat (temperature regulator device)
Electrical components (high power rated)
-
o Igniter (heater)
o Combustion blower (will feed fire with fresh air)
o Convection blower (will send hot air into the room)
o Exhaust blower (will extract combustion gas out of the stove)
o Auger motor 1 (located under the hopper)
o Auger motor 2 (will feed the fire with pellets)
Eurostar Installation and Operation Manual
45
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