Enerzone EUROSTAR Installation And Operation Manual page 49

TEMPERATURE INDICATES
THAT THERE IS NO FIRE IN
RESET
 The stove ran out of pellets. Refill the hopper. Press "Reset" then "Feed and Start".
 The burn pot holes are blocked. Remove the burn pot and clean it thoroughly.
 The auger is jammed or auger motor failed. Go to the troubleshooting page on the LCD
(see Section 9.2 Testing Components) screen and test auger motors. If one of the motors is
not running check if motor is defective or if the auger is jammed.
NOTE: IF THE HOPPER AUGER MOTOR FAILED OR THE HOPPER AUGER IS JAMMED,
TO AVOID PELLET SPILLAGE, EMPTY THE HOPPER OF ITS CONTENTS BEFORE
EXECUTING THE FOLLOWING TESTS.
o If the auger motor is defective, check to make sure that electrical connections are not loose
and check the fuses F2 and F6 on the control board. If the fuses are good, remove the
faulty auger motor from its auger housing and retest the motor separately still using the
troubleshooting test mode. Make sure the hopper lid is closed. If the motor works, the
auger may be jammed by a foreign object. If no signs of obstruction are found, call your
dealer or a service technician to perform a complete testing.
o If the hopper auger is jammed, start by emptying the hopper. If it is the burn pot auger you
don't need to empty the hopper. To remove both augers from their housing you need to
disconnect auger motor and then remove the four screws on the steel plate that holds the
auger shaft to the auger housing. You may need to remove the rear panel for an easier
access. Pull out the auger from the housing. Once the auger has been removed, make
sure the auger is straight, his surface is not damaged and there are no burrs, or broken
welds. Remove any foreign material that may have caused the jam. Inspect the auger
housing for signs of damage such as burrs, rough spots, or grooves cut into the metal that
could have caused a jam. Clean the auger housing thoroughly to remove all pellet dust.
 The flue temperature sensor failed. The "Thermistor" is a heat sensor located on the
exhaust motor housing. Its function is to tell the control board that the stove has ignited
properly by measuring the heat at the exhaust. When your stove is cold, check if the exhaust
blower temperature icon is showing cool
If after 10 minutes, the icon is still showing cool, the sensor is disconnected or defective. If the
icon changes and the temperature rise, you may have a problem on minimum feed rate or pilot
mode. Depending on many factors (ambient temperature, pellet quality, etc) the heat produced
by the stove may not be sufficient to keep the exhaust temperature high enough. To resolve
the situation increase feed rate (see Section 6.1.6 Adjusting the Combustion Level (Heat
Output)).
Eurostar Installation and Operation Manual
NO FUEL
THE EXHAUST
THE BURN POT
DETAILS
THE FOLLOWING MAY HAVE CAUSED YOUR
PROBLEM (NO FUEL):
• THE STOVE RAN OUT OF PELLETS
• THE BURN POT HOLES ARE BLOCKED
• THE AUGER JAMMED
• THE AUGER MOTOR FAILED
• THE FLUE TEMPERATURE SENSOR FAILED
CONSULT OWNER'S MANUAL FOR
MORE DETAILS
BACK
COOL
. If yes, start the stove and monitor temperature.
49