Related Manuals for GE Telligence Patient-Staff Communications System
Summary of Contents for GE Telligence Patient-Staff Communications System
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Page 1: Operation Manual
Security Telligence Patient-Staff Communications System Operation Manual P/N 3101050 • REV 1.0 • 21SEP06... - Page 2 Document number: 3101050 Revision: 1.0 Disclaimer The information in this document is subject to change without notice. GE Security, Inc. (“GE Security”) assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document.
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Page 3: Table Of Contents
Content Important information • iii Chapter 1 General information • 1 Introduction • 2 Basic system functions • 5 Chapter 2 Overview of the ColorTouch Staff Console and Annunciator • 9 The ColorTouch VoIP Staff Console • 10 The ColorTouch VoIP Annunciator • 11 Shared features and functions •... - Page 4 Chapter 6 Dome lights • 117 Overview • 118 Dome light activation • 119 Dome light models • 122 Appendix A Wireless phones and pagers • 125 Overview • 126 Wireless phones and pager systems • 127 Glossary • 129 Index •...
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Page 5: Important Information
Important information Regulatory issues Telligence units comply with UL and CAN/ULC and are listed to both US and Canadian requirements. The products will also comply with the emissions rules of the Federal Communications Commission (FCC) and Industry Canada. Check with local and state codes for the required regulations in your area. - Page 6 Telligence Patient-Staff Communication System Operation Manual...
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Page 7: General Information
Telligence helps patients and staff members perform basic functions. This chapter also lists additional documents that may be useful to you and gives the telephone number for contacting the GE Security technical support team. Content Introduction • 2 Basic equipment types •... -
Page 8: Introduction
Chapter 1 General information Introduction Basic equipment types The Telligence system includes three fundamental equipment types: • Equipment for monitoring and responding to calls • Equipment for calling the nursing station • Additional equipment that supports the overall nurse call system Equipment for monitoring and responding to calls Staff consoles allow nursing station staff to monitor active calls, and... - Page 9 Chapter 1 General information Staff members use the patient station call buttons to call the Figure 3: Smart staff/duty station nursing station or to signal a code blue or staff emergency. Patient stations have built-in speakers and microphones for two-way voice communication.
- Page 10 Chapter 1 General information List View client Displays a list of nurse calls and reminders in order of priority, and provides quick access to details about each call. Map View client Displays nurse call activity and staff presence on a map of the nursing unit. Telligence Patient-Staff Communication System Operation Manual...
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Page 11: Basic System Functions
Chapter 1 General information Basic system functions Calls to the nurses’ station Patient calls Patients can call the nursing station from a bed or chair using pillow speakers, call cords, or buttons on electronic bed control panels. These devices are connected to patient stations mounted on the wall near the bed. -
Page 12: Related Documentation
Chapter 1 General information Patient privacy The Health Insurance Portability & Accountability Act (HIPAA) dictates strict requirements for maintaining the security and confidentiality of patient health information. For more information on privacy settings, see "Handset and speakerphone" on page 10, and "Placing the patient station in privacy mode"... -
Page 13: Technical Support
Online help system 427-22-00038 Technical support If you need technical support for any Telligence System device, contact the GE Security Technical Services Department at 1-866-226-2126, from 8:00 a.m. to 5:00 p.m., Eastern Standard Time. Telligence Patient-Staff Communication System Operation Manual... - Page 14 Chapter 1 General information Telligence Patient-Staff Communication System Operation Manual...
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Page 15: Overview Of The Colortouch Staff Console And Annunciator
Chapter 2 Overview of the ColorTouch Staff Console and Annunciator Summary The equipment used to monitor and respond to nurse calls is the ColorTouch VoIP Staff Console and the ColorTouch VoIP Annunciator. This chapter introduces the basic features of these devices. -
Page 16: The Colortouch Voip Staff Console
Chapter 2 Overview of the ColorTouch Staff Console and Annunciator The ColorTouch VoIP Staff Console The staff console used in the Telligence system is the ColorTouch VoIP Staff Console (model HC-CONSOLE). Figure 4: ColorTouch VoIP Staff Console (model HC-CONSOLE The staff console is the primary call center of the patient-staff communication system. -
Page 17: The Colortouch Voip Annunciator
Chapter 2 Overview of the ColorTouch Staff Console and Annunciator The ColorTouch VoIP Annunciator The annunciator used in the Telligence system is the ColorTouch Annunciator (model HC-ANN). Figure 5: Model HC-ANNUN ColorTouch VoIP Annunciator The annunciator is a wall-mounted device similar to the staff console. -
Page 18: Shared Features And Functions
Chapter 2 Overview of the ColorTouch Staff Console and Annunciator Shared features and functions ColorTouch monitor Both the staff console and the annunciator display information on a touch screen. You can work with nurse calls and perform other functions by lightly touching command buttons on the screen. Staff consoles and annunciators sound a tone to alert you when new calls are received and when reminders expire. - Page 19 Chapter 2 Overview of the ColorTouch Staff Console and Annunciator Figure 6: The Call screen Call list Call Elapsed Caller’s room priority time or bed ID Connects the staff console to an incoming call Displays a dialog box for setting a reminder for the caregivers assigned to the Scrolls the screen to caller...
- Page 20 Chapter 2 Overview of the ColorTouch Staff Console and Annunciator The time elapsed since the call was received Call priority The caller’s room or type or bed number Lets you dial patient stations, staff stations, pillow speakers, staff consoles or annunciators 3101A Housekeeping 00:30 Lets you set a call reminder...
- Page 21 Chapter 2 Overview of the ColorTouch Staff Console and Annunciator • Add caregivers to a reminder that has already been set • Clear reminders set for normal priority calls ote: Call priority labels are Note: Only normal priority calls can be cleared from the staff configurable.
- Page 22 Chapter 2 Overview of the ColorTouch Staff Console and Annunciator precision and accuracy. The Admin screen also lets you place staff consoles and annunciators in cleaning mode. Figure 10: Admin screen Displays additional information about the selected device Temporarily disables command buttons and screen selection tabs, so the monitor can be cleaned Opens a utility for calibrating the touch screen Opens the...
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Page 23: Device Supervision
Chapter 2 Overview of the ColorTouch Staff Console and Annunciator Device supervision A staff console or annunciator can oversee or supervise the communication function of another staff console or annunciator or of other nurse call devices. In this mode, if the supervised device loses its ability to communicate, the staff console or annunciator generates an error message identifying the device in trouble. - Page 24 Chapter 2 Overview of the ColorTouch Staff Console and Annunciator • Code pink This setting is configurable, however. Emergency annunciators can be set to display any call priority. Coverage modes Staff consoles and annunciators are further configured with settings that determine the type of coverage they will provide: primary, annunciate, supervision, and failure.
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Page 25: Overview Of Nurse Call Alerts At The Staff Console
Chapter 2 Overview of the ColorTouch Staff Console and Annunciator Overview of nurse call alerts at the staff console Staff consoles and annunciators display only the types of calls (call priorities) that have been assigned to them. By default, they display the nurse call types, shown in Table 3, below. - Page 26 Chapter 2 Overview of the ColorTouch Staff Console and Annunciator Nurse call priority type [1] Staff console Tone repeat Connect response row/cell color rate Reminder 1 [RN] — — Reminder 2 [LPN] Amber — — Reminder 3 [Aide] Green — —...
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Page 27: Using Staff Consoles And Annunciators
Chapter 3 Using staff consoles and annunciators Summary This chapter provides instructions for using staff consoles and annunciators to handle calls and reminders, and to configure call priorities for specific rooms or beds. Also included here are instructions for calibrating the touch screen and cleaning the plastic housing and touch screen. - Page 28 Chapter 3 Using staff consoles and annunciators Clearing reminders • 39 Calibrating staff consoles and annunciators • 40 Calibrating on initial startup • 40 Recalibrating to correct problems with the touch screen • 40 Cleaning staff consoles and annunciators • 41 Cleaning the screen •...
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Page 29: Displaying The Screen You Need
Chapter 3 Using staff consoles and annunciators Displaying the screen you need To change the screen displayed on the staff console or annunciator, touch the corresponding screen selection tab. Screen selection tabs are continuously displayed at the bottom of each screen. Figure 11: Screen selection tabs The following table shows which tab to select in order to display the screen you need. -
Page 30: Answering Calls
Chapter 3 Using staff consoles and annunciators Answering calls Note: The naming The staff console provides two-way voice communication like that convention in use at your provided by a telephone. You can hear the caller even when you are facility allows you to speaking. -
Page 31: Adjusting The Volume Of Voice Communications And Alert Tones
Chapter 3 Using staff consoles and annunciators Adjusting the volume of voice communications and alert tones Adjusting the volume on your staff console or annunciator You can control the call volume for the speakerphone, handset, headset, and the alert tone for your staff console or annunciator. This is a local setting, and does not affect the volume of other staff consoles or annunciators. - Page 32 Chapter 3 Using staff consoles and annunciators To adjust the call volume of a staff or patient station: While connected to the staff or patient station, press the Volume button (on the Audio screen). The Change Volume dialog box opens. Slide the Room Speaker button up or down to increase or decrease the volume.
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Page 33: Temporarily Silencing Alert Tones
Chapter 3 Using staff consoles and annunciators Temporarily silencing alert tones You can silence alert tones at your staff console or annunciator for a preset maximum time period. Alert tones are automatically reinstated one the maximum time period has elapsed, or when a new call is received, whichever comes first. -
Page 34: Placing Calls
Chapter 3 Using staff consoles and annunciators Placing calls To call a patient, dial the bed number. To call a nurse or other staff member who may be in the room, dial the room number. If you know the number, you can simply open the dial pad and enter it. If you don’t know the number, you can place the call by selecting the bed or room from a list. - Page 35 Chapter 3 Using staff consoles and annunciators If you are using the speakerphone or a headset, press Connect. To hang up at the end of a call: Replace the handset. — or — If you are using the speakerphone or a headset, press the Hang Up button on the Audio screen.
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Page 36: Clearing Calls From The System
Chapter 3 Using staff consoles and annunciators Clearing calls from the system Normal priority calls Normal priority calls are cleared from the system when you connect to the call (unless you upgrade the call or set a reminder) or when staff presence is registered in the room where the call originated. -
Page 37: Upgrading Calls To Higher Priorities
Chapter 3 Using staff consoles and annunciators Upgrading calls to higher priorities You can upgrade a call to a higher priority while connected to the room or bed. When you upgrade a call, a new call appears in addition to the original, which also remains on the screen. Depending on how the system is configured, dome lights associated with the patient station may begin to flash or to flash faster. -
Page 38: Configuring Call Priorities For A Staff Or Patient Station
Chapter 3 Using staff consoles and annunciators Configuring call priorities for a staff or patient station By default, call devices such as pillow speakers share the same call priority as the patient station to which they are connected. The procedure that follows shows how to assign different call priorities to different devices. - Page 39 Chapter 3 Using staff consoles and annunciators Select the filter to be displayed, then click OK. This closes the dialog box and populates the room list. Select the room or bed that you want to configure, then click Call Priorities. The system retrieves the call devices connected to the staff or patient station being configured.
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Page 40: Canceling Normal Priority Calls From Telephones Or Wireless Devices
Chapter 3 Using staff consoles and annunciators Canceling normal priority calls from telephones or wireless devices By default the Telligence system cancels normal priority calls only upon audio connection from a Telligence device. If a regular or wireless phone is used to call a room or bed, an audio connection will be established, but no calls affected by the connection. -
Page 41: Working With Reminders
Chapter 3 Using staff consoles and annunciators Working with reminders What are reminders? When you receive a call that can’t be addressed immediately, you can set a call reminder, with or without answering the call. Setting a reminder moves the call from the Call screen to the Reminders screen, and sets a timer. -
Page 42: Visual Cues
Chapter 3 Using staff consoles and annunciators Visual cues Setting a call reminder triggers visual cues, as well: • The Remind tab on staff consoles and annunciators flashes until you view the Reminder screen. • The number of active reminders is shown on the Reminders tab. •... - Page 43 Chapter 3 Using staff consoles and annunciators Setting a reminder from the Call screen To manually set a reminder from the Call screen: Answer a call and press the Set Reminder button. — or — Select the Calls tab, touch a nurse call row, and press the Set Reminder button.
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Page 44: Setting Reminders Automatically
Chapter 3 Using staff consoles and annunciators Setting a reminder from the Room List screen Touch the Room List tab, and touch a room or bed row. Press the Set Reminder button. Touch one or more staff level priority checkboxes (red for RN, amber for LPN, and/or green for aide) to assign staff level priorities to the reminder, and press OK. -
Page 45: Clearing Reminders
Chapter 3 Using staff consoles and annunciators Select the Remind tab, and press the Connect button to answer the first call listed, which is the call reminder with the highest priority in the reminder list. — or — Select the Remind tab, touch the reminder row, and press the Connect button to connect to the selected room or bed. -
Page 46: Calibrating Staff Consoles And Annunciators
Chapter 3 Using staff consoles and annunciators Calibrating staff consoles and annunciators Calibrating on initial startup When a staff console or annunciator is first plugged in, a calibration screen appears. Press first one circle on the touch screen, and then a second circle, to ensure that when you touch an object on one of the Telligence screens, it is the object you want to touch. -
Page 47: Cleaning Staff Consoles And Annunciators
Chapter 3 Using staff consoles and annunciators Cleaning staff consoles and annunciators Cleaning mode temporarily deactivates the touch screen, so you can clean the staff console or annunciator without activating the onscreen buttons. On the staff console or annunciator, select the More tab. On the Admin screen, press Clean, then press OK. - Page 48 Chapter 3 Using staff consoles and annunciators Use the cloth to gently clean the surface of the staff console or annunciator‘s housing, being careful not to touch the touch screen. In the case of the staff console, also use the moist cloth to gently clean the handset, the handset cord, and the headset and headset cord, if a headset is in use.
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Page 49: Maintenance Notes
Chapter 3 Using staff consoles and annunciators Maintenance notes • Clean your hands before touching the touch screen. • Avoid scratching the touch screen. • Never use a pen, pencil, or other sharp object on the touch screen. • Avoid striking the touch screen with hard or sharp objects. •... -
Page 50: Ergonomic Recommendations
Chapter 3 Using staff consoles and annunciators Ergonomic recommendations • Reduce or eliminate repetitive movement. • Perform tasks at appropriate heights. • Maintain a natural posture, avoiding awkward positions. • Provide adequate clearance for staff console and annunciator use. • Place the staff console in a position that lets you view and touch the display without strain. -
Page 51: Resolving Staff Console And Annunciator Problems
If removing power from, followed by restoring power to, the staff console or annunciator does not resolve the problem, contact the GE Security Technical Services Department at 1-800-385-2639 during normal business hours. Telligence Patient-Staff Communication System Operation Manual... - Page 52 Chapter 3 Using staff consoles and annunciators Telligence Patient-Staff Communication System Operation Manual...
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Page 53: Patient Stations
Chapter 4 Patient stations Summary Telligence patient stations connect patient rooms and beds to the nurse call system. Patient stations are installed on the headwalls of patient rooms, where they serve both patients and staff. This chapter describes this group of devices and provides instructions for using them. - Page 54 Chapter 4 Patient stations Using a call cord or bed button to place a call • 74 Using a call cord or bed button to upgrade a call • 75 Canceling calls placed from call cords or bed buttons • 76 Patient station receptacles •...
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Page 55: Basic Functions
Chapter 4 Patient stations Basic functions Smart patient stations are mounted near beds in patient rooms. They provide receptacles for pillow speakers, call cords, and electronic bed control panels, which allow patients to call the nursing unit from a bed or chair. Staff members use the patient station call buttons to call the nursing station or to signal a code blue or staff emergency. - Page 56 Chapter 4 Patient stations Figure 18: Single patient station with BedConnect (Model HC-PSTN1-BED) Buttons for Speaker phone signaling the nursing station and for canceling the call. Electronic bed receptacle Status indicator light Lights indicating an active call or equipment failure Microphone “For use with call cords or Pillow speaker...
- Page 57 Chapter 4 Patient stations Single and dual stations allow for one Smart Pillow Speaker per bed, as well as a choice of a nurse call cords per bed or a medical equipment connection (either one can be preconfigured or the choice can be made at the point of use).
- Page 58 Chapter 4 Patient stations Figure 20: Standard button templates for patient stations CANCEL CODE CANCEL CODE EMERG ASSIST EMERG PRESENCE CANCEL ASSIST CODE CANCEL PRIVACY EMERG Patient stations are available with the standard button templates shown above. Telligence Patient-Staff Communication System Operation Manual...
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Page 59: Associated Stations And Linked Buttons
Chapter 4 Patient stations Associated stations and linked buttons Associated stations All stations in a given patient room are typically associated with each other. This means that calls from any device in the room are identified at the staff console and annunciator by the same room number. -
Page 60: Patient Station Buttons
Chapter 4 Patient stations • Linked buttons cannot be used to cancel a lavatory emergency call. Lavatory emergencies can be canceled only from the originating lavatory station, or from an associated lavatory station in the same bathroom. Patient station buttons Telligence System patient stations may vary from one room to the next. -
Page 61: Patient Station Lights
Chapter 4 Patient stations Patient station lights Lights on the front of the station illuminate buttons in dim light. Other patient station lights indicate different states: • Each patient station button has an associated status light. • Call lights show the status of nurse call requests (per bed) from a station. -
Page 62: Patient Station Tone Alerts
Chapter 4 Patient stations Equip status light • A steady yellow Equip status light indicates a jack is being used by auxiliary equipment (such as a heart monitor, IV stand, etc.), instead of by a call cord. • The Equip status light slow flashes when a plug is inserted into the auxiliary jack. - Page 63 Chapter 4 Patient stations • The specific staff follow tone pattern that sounds is for the highest priority nurse call in the duty area or primary staff console at present — with one exception: an in-room lavatory emergency tone has priority over any other nurse tone. •...
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Page 64: Using Patient Stations
Chapter 4 Patient stations Using patient stations You can use the Telligence patient station itself to directly place nurse calls. Patients use controls on smart pillow speakers, call cords, or bed side-rails that are connected to the patient station to place nurse calls. -
Page 65: Staff Normal Calls
Chapter 4 Patient stations Staff normal calls • Assist light on the patient station • Call status lights on single and dual patient stations • Call assurance feedback tone at the patient station • Light sections in associated corridor and zone lights show a steady white light. -
Page 66: Placing The Patient Station In Privacy Mode
For information on configuring the system’s staff follow mode, see the installation manual provided with your Telligence system 3101010 R1.0 Telligence Patient-Staff Communications System Installation Manual Telligence Patient-Staff Communication System Operation Manual... - Page 67 Chapter 4 Patient stations To place a patient station in staff follow mode: Press the presence station button corresponding to your staff level: If you are a registered nurse, press the red button. • If you are an LPN, press the amber button. •...
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Page 68: Using Patient Call Devices
Chapter 4 Patient stations Using patient call devices Patients place nurse call requests by pressing buttons located on smart pillow speakers, electronic bed control panels, or call cords (certain call cords have squeeze pad actuators instead of buttons). All of these buttons and actuators are physically connected to the patient station in the patient room. - Page 69 Chapter 4 Patient stations Smart pillow speaker controls Smart pillow speaker buttons and capabilities differ depending upon the model, but all smart pillow speakers place nurse calls in a similar manner. This section introduces smart pillow speaker functionality, using the smart pillow speaker in Figure 1 above as an example. •...
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Page 70: Types Of Smart Pillow Speakers
When not in use, a Smart Pillow Speaker can be stored in a Smart Pillow Speaker holder. GE Security offers the following choices for smart pillow speakers: a standard (analog) Smart Pillow Speaker, four (digital) smart pillow speakers, and four direct-access, (digital) smart pillow speakers. -
Page 71: Placing A Call From A Smart Pillow Speaker
Chapter 4 Patient stations • Use the provided cord clamp to secure the Smart Pillow Speaker cord to itself. Do not wrap the Smart Pillow Speaker cord around the bed rail to get it out of the way. • Place the Smart Pillow Speaker in the provided holder when not in use. -
Page 72: Using Smart Pillow Speakers To Upgrade Calls
Chapter 4 Patient stations When the call is answered at a staff console or annunciator, this happens: The red light behind the nurse call button on the Smart • Pillow Speaker turns on, indicating that the patient can speak with the staff member. Smart Pillow Speaker entertainment audio is interrupted •... -
Page 73: Canceling Calls From Smart Pillow Speakers
Chapter 4 Patient stations Canceling calls from smart pillow speakers Regular patient normal calls made by patients from smart pillow speakers are canceled when answered at the staff console or annunciator. If a regular Smart Pillow Speaker call was not answered, or if a Smart Pillow Speaker call was upgraded, the call is canceled in the same way that a call placed directly from a patient station is canceled:... - Page 74 Chapter 4 Patient stations Figure 22: Single air cord assemblies (Models 200-446 and 200-447) These air cord assemblies provide nurse call capabilities for one patient at a patient station. Equipped with squeeze pad actuators, they are specifically designed for patients undergoing oxygen therapy.
- Page 75 Chapter 4 Patient stations Figure 23: Dual air cord assemblies (Models 200-448 and 200-449) These air cord assemblies provide nurse call capabilities for two patients at one patient station. Equipped with squeeze pad actuators, they are specifically designed for patients undergoing oxygen therapy.
- Page 76 Chapter 4 Patient stations Figure 24: Single air cord assemblies (Models 200-1071 and 200-1073) These air cord assemblies provide nurse call capabilities for one patient at a patient station. They are specifically designed for patients undergoing oxygen therapy. Both assemblies have large squeeze pad actuators for patients with impaired dexterity.
- Page 77 Chapter 4 Patient stations Model 200-1072 is 8 feet (2.4 m) long. Figure 26: Single Call Cord Assemblies (Models 200-1171 and 200-1172) These call cord assemblies provide nurse call capabilities for one patient at a patient station. The call cords have a momentary pushbutton switch.
- Page 78 Chapter 4 Patient stations Figure 27: Dual call cord assemblies (Models 200-1173 and 200-1174) These call cord assemblies provide nurse call capabilities for two patients at one patient station. The call cords have two momentary pushbutton switches. • Model 200-1173 is 6 feet (1.8 m) long. •...
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Page 79: Call Cord Assembly Care
Chapter 4 Patient stations Model 200-1272 is 12 feet (3.7 m) long. Call cord assembly care Staff can clean call cord assemblies using a soft cloth, sprayed or dampened with the disinfectant that your hospital maintenance staff typically uses (e.g., Sidex, Staphine, or even a 10% bleach/water solution). -
Page 80: Using A Call Cord Or Bed Button To Place A Call
Chapter 4 Patient stations Using a call cord or bed button to place a call To use a call cord or an electronic bed‘s nurse call button to make a nurse call: Press the pushbutton or squeeze pad actuator on the end of the call cord, or press the nurse call button on the electronic bed side-rail panel. -
Page 81: Using A Call Cord Or Bed Button To Upgrade A Call
Chapter 4 Patient stations When the call ends, this happens: The Status light extinguishes. • The nurse call row on the Call screen or the reminder row • on the Reminders screen disappears. After speaking with the patient, a staff member may •... -
Page 82: Canceling Calls Placed From Call Cords Or Bed Buttons
Chapter 4 Patient stations Once communications with those in the patient room have • ended, one or more additional staff members may proceed to the patient room. Canceling calls placed from call cords or bed buttons Regular patient normal calls made by patients using call cords or electronic bed buttons are canceled when answered at the staff console or annunciator. -
Page 83: Patient Station Receptacles
Chapter 4 Patient stations Patient station receptacles Telligence patient stations can have from four to six front panel receptacles. The illustration below shows a Dual patient station which has six receptacles. Note: Depending on how a patient station was configured, patient station 1/4-inch jacks can be used for call cords only, for auxiliary medical equipment only, or can be programmed to prompt at the time of use for one of these modes. -
Page 84: Electronic Bed Receptacles
Chapter 4 Patient stations • One external DB 37-pin bed connector receptacle (on patient stations with BedConnect), or one rear (internal) bed interface header (on standard patient stations) • One 18-pin Smart Pillow Speaker connector receptacle • Two 1/4-inch auxiliary input jacks, configurable for bed call cord input or medical equipment input, or programmable for either type of input Electronic bed receptacles... -
Page 85: Connecting Call Cords And Auxiliary Medical Devices
Chapter 4 Patient stations Notes • You can also use a bed receptacle provided by Hill-Rom or Stryker. • Avoid plugging both a smart bed and a smart Pillow Speaker into the same patient station. Some smart beds interfere with smart pillow speakers, with the result that both devices stop functioning. -
Page 86: Miscellaneous Patient Stations
Chapter 4 Patient stations • A cord pull nurse call row appears on staff consoles and unit annunciators. • Associated dome lights illuminate. Preventing cord pull nurse calls To prevent a cord pull call from being placed, do the following: Press the Cancel button within five seconds of cord removal. -
Page 87: Call Cord Stations
Chapter 4 Patient stations stations used only by staff, see Chapter 5 "Staff/duty stations" starting on page 89. Call cord stations The call cord on the HC-CCSTN call cord station provides patients with a simple means of placing a nurse call. Depending on station configuration, pressing the button at the end of the station‘s call cord places a nurse call with a priority of either patient normal, patient priority, or patient emergency. -
Page 88: Lavatory Stations
Chapter 4 Patient stations A nurse call row, with the corresponding call priority, • appears on staff console and unit annunciator Call screens. Press the Cancel button on the call cord station or on the patient station to cancel the nurse call. Call lights and dome lights extinguish. -
Page 89: Two-Priority Lavatory Stations
Chapter 4 Patient stations station may light a single-section dome light by the bathroom inside the patient room. Press the Help button, or pull the cord (if the station has one), to summon assistance from staff members. Doing so causes the following to happen: The lavatory station Help light turns on. - Page 90 Chapter 4 Patient stations pulling the pull cord, a patient or staff member places a lavatory emergency call. Pressing the Help button places a patient normal call for staff assistance in the patient bathroom. This station is not capable of lighting a dome light by the bathroom inside the patient room.
- Page 91 Chapter 4 Patient stations The lavatory station‘s Emerg light extinguishes. • Call lights and dome lights extinguish. • Sounds of the lavatory emergency tone stop. • The lavatory emergency call row disappears from staff • consoles and annunciators. If the nurse call had a reminder set for it, the following happens when the Cancel button is pressed: Dome light display of the staff level reminder ceases.
- Page 92 Chapter 4 Patient stations Dome light display of the staff level reminder ceases. • The reminder row disappears from staff consoles and • annunciators. Note: A patient normal call is cleared from the system when a staff member finishes answering the call at a staff console or annunciator.
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Page 93: Resolving Patient Room Station Problems
If pressing a patient room Cancel button for 8 seconds does not resolve the problem, contact the GE Security Technical Services Department at 1-800-385-2639 during normal business hours. Resetting a hung presence station... - Page 94 Chapter 4 Patient stations Telligence Patient-Staff Communication System Operation Manual...
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Page 95: Staff/Duty Stations
Chapter 5 Staff/duty stations Summary Telligence staff/duty stations are installed in staff rooms. They support a variety of staff call devices that enable staff members to communicate with staff consoles and annunciators. This chapter provides background information and instructions for using staff/duty stations and other nurse call stations that are intended for staff use only. - Page 96 Chapter 5 Staff/duty stations Errors at staff-operated stations • 115 Inability to remove presence • 115 Telligence Patient-Staff Communication System Operation Manual...
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Page 97: Overview Of Staff/Duty Stations
Chapter 5 Staff/duty stations Overview of staff/duty stations Smart Staff/Duty Stations are major Telligence System tools that permit staff members to send nurse call alerts to staff consoles and annunciators. They also allow communications with staff who are responding to these nurse call alerts. Figure 34: Smart Staff Duty Station (Model HC-DUTY) Basic functions Communicating with the nursing station... -
Page 98: Staff/Duty Station Command Buttons
Chapter 5 Staff/duty stations Staff/Duty station command buttons The following table lists the command buttons typically found on staff/duty stations. Table 6: Standard command buttons for staff/duty stations Button Description Alerts staff about a code blue emergency. CODE Alerts staff about an emergency. EMERG Sends a request for staff assistance. - Page 99 Chapter 5 Staff/duty stations Figure 35: Staff/duty station standard button templates CODE CODE CANCEL CODE CODE CANCEL EMERG EMERG PRIVACY DUTY EMERG STAFF ASSIST CODE CODE CANCEL CODE CODE CANCEL STAFF DUTY STAFF PRESENCE Custom button kit Some facilities may want to order the Telligence System custom button kit so they can rename one or more of the standard buttons shown above.
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Page 100: Staff/Duty Station Lights
Chapter 5 Staff/duty stations Staff/duty station lights Two white “front light“ lights, one for each button or vertical pair of buttons, are present on Smart Staff/Duty Stations to illuminate the buttons in dim light conditions. Additional lights indicate specific states: •... -
Page 101: Staff/Duty Station Tone Alerts
Chapter 5 Staff/duty stations • A slow flashing green Status light indicates the staff/duty station is in privacy mode. Because the Status light indicates a number of conditions, the light has assigned priorities for indicating these conditions: • An alarm condition is signaled before any other condition. •... - Page 102 Chapter 5 Staff/duty stations Code blue calls Press the Code button on the staff/duty station to send a code blue call to staff consoles and annunciators. Pressing Code causes the following to happen: • Lights by the staff/duty station Code button and by any linked Code button turn on to confirm code blue call placement.
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Page 103: Canceling A Call From The Smart Staff/Duty Station
Chapter 5 Staff/duty stations • Associated corridor and zone lights show a steady white. • Associated zone lights emit a slow repeating buzz. • Staff normal tones sound at staff consoles and annunciators, and at stations where staff follow is active. •... - Page 104 Chapter 5 Staff/duty stations • If more than one room has a registered staff presence, calls may repeatedly annunciate at the Smart Staff/Duty Stations in those rooms. • If a staff member has registered presence in a room with a staff/duty station configured for staff follow, the station will annunciate calls even if duty mode is turned off on the station.
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Page 105: Registering Staff Presence
Chapter 5 Staff/duty stations Registering staff presence Registering presence is an optional Telligence feature. Staff presence can be registered at presence stations in patient rooms. In such cases, presence stations are associated with all patient room stations, and presence is registered for the entire room, even if there are multiple patient stations in the room. -
Page 106: Removing Registered Presence
Chapter 5 Staff/duty stations • If an in-room lavatory emergency call has been made, slow beeps sound at the patient station and at the staff/duty station. • Any current staff follow tone sounds for two seconds at any associated patient station and repeatedly at any associated staff/duty station. -
Page 107: Staff Follow Function
Chapter 5 Staff/duty stations Staff follow function The optional Telligence staff follow feature lets staff members hear nurse call alerts when they are not near a staff console or annunciator. Staff follow allows nurse calls (with normal, priority, and emergency priorities) placed at other stations, as well as reminders set at staff consoles, to cause lights to flash and tones to sound at patient and Smart Staff/Duty Stations where staff follow is activated. -
Page 108: Overview Of Permanent Duty Stations
Chapter 5 Staff/duty stations Overview of permanent duty stations Basic function Permanent duty stations are used for annunciating nurse calls. They always annunciate staff follow calls, and for this reason they are typically located in staff-only rooms, such as on-call rooms, where it is vital to stay in touch with patient events. -
Page 109: Other Staff Stations
Chapter 5 Staff/duty stations Other staff stations Most peripheral stations in patient rooms are intended for use by the facility‘s staff only, although they may operate in concert with patient stations. Peripheral stations can also be located in staff rooms, operating in standalone mode or in conjunction with Smart Staff/Duty Stations. -
Page 110: Staff Emergency Stations
Chapter 5 Staff/duty stations Pressing the Code button (or pulling the cord) causes the following to happen: • lights by the station‘s Code button and by any linked Code buttons turn on to confirm code blue call placement. • Any associated patient or staff/duty station‘s Call lights turn •... - Page 111 Chapter 5 Staff/duty stations patient care rooms, the staff emergency station may also be located in staff-only rooms, as a precautionary measure for facility staff. Figure 39: Staff emergency station (shown without pull cord) The staff emergency station may be equipped with a pull cord, can be a standalone station, or can be associated with a patient station or a staff/duty station.
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Page 112: Call Stations With Smoke Input
Chapter 5 Staff/duty stations To cancel the staff emergency call, press the Cancel button on the originating staff emergency station, or on any associated patient or staff room station. • Emerg button lights extinguish. • Any associated patient or staff/duty station‘s Call lights extinguish. -
Page 113: Call Stations With Relay
Chapter 5 Staff/duty stations smoke detector that activates, the call station places a high-priority room alarm nurse call. When the smoke detector alarm ends, the high-priority nurse call clears. Press the Call button (or pull the optional cord) on the call station to send a staff normal call to staff consoles and annunciators. - Page 114 Chapter 5 Staff/duty stations places staff normal calls, has no audio capability, and cannot be used to communicate with staff members at staff consoles or annunciators. Figure 41: Call station with relay (shown without pull cord) The model HC-PB2-CALLR call station has a latching relay that can be used to start an elapsed timer, such as what is used on a cardiac arrest clock.
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Page 115: Remote Cancel Stations
Chapter 5 Staff/duty stations To cancel a call from this station (that was not already cleared by a staff member answering the call), press the Cancel button on the originating call station, or on any associated patient or staff room station. •... -
Page 116: Dual Auxiliary Input Stations
Chapter 5 Staff/duty stations where patients are temporarily located, such as exam or recovery rooms. It may also be located in staff rooms associated with Smart Staff/Duty Stations. A remote cancel station‘s sole function is cancellation of nurse calls; it does not place nurse calls. The station has no need for an audio capability, and cannot be used to communicate with staff members at staff consoles or annunciators. - Page 117 Chapter 5 Staff/duty stations Figure 43: Isolated dual auxiliary input station (HC-AUX2-ISO, shown without connectors) The stations have two labels (not buttons) that identify the type of device which can be attached to each jack (default labels appear in Figure 43, above, and Figure 44, on page 112). When an attached device signals an error, the corresponding light lights.
- Page 118 Chapter 5 Staff/duty stations For more about cord pull situations, see "Canceling calls placed from call cords or bed buttons" on page 76, and "Connecting call cords and auxiliary medical devices" on page 79. When an auxiliary input station places a nurse call: •...
- Page 119 Chapter 5 Staff/duty stations • The nurse call row disappears from staff consoles and annunciators. If the auxiliary emergency call had a reminder set, this also happens: • Dome light display of the staff level reminder ceases. • The reminder row disappears from staff console or annunciator Reminders screens.
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Page 120: Cleaning Staff Stations
Chapter 5 Staff/duty stations Cleaning staff stations Cleaning mode temporarily deactivates station buttons so associated stations can be cleaned without danger of changing the status of nurse calls during the cleaning process. Note: Stations cannot be used to place nurse calls while they are in cleaning mode;... -
Page 121: Resolving Staff Station Problems
If pressing Cancel for 8 seconds does not resolve the problem, contact the GE Security Technical Services Department at 1-800- 385-2639 during normal business hours. Inability to remove presence Presence stations do not have Cancel buttons, which might make it seem difficult to remove presence —... - Page 122 Chapter 5 Staff/duty stations Telligence Patient-Staff Communication System Operation Manual...
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Page 123: Dome Lights
Chapter 6 Dome lights Summary Content Overview • 118 Dome light activation • 119 Intelligent dome light signaling • 119 What dome light sections signal • 119 Simple dome light signaling • 120 Dome light models • 122 Corridor lights • 122 Zone lights (Model HC-CL4-SUPV Supervision Dome/Zone Light with Buzzer) •... -
Page 124: Overview
Chapter 6 Dome lights Overview The Telligence System dome lights provide bright, easily understood, visual annunciation of nurse calls — ensuring a quick response on the part of facility caregivers. The more urgent a nurse call is, the faster Telligence dome lights flash. Telligence Infinity series dome lights, typically located in facility hallways, provide instant visual cues to the type and source of nurse calls placed on the Telligence System. -
Page 125: Dome Light Activation
Chapter 6 Dome lights Dome light activation Dome lights are only as smart as the devices that drive them. By themselves, even the intelligent Infinity series dome lights can accomplish only basic functions, such as turning on and off a given color in a light section or generating an auditory tone. -
Page 126: Simple Dome Light Signaling
Chapter 6 Dome lights section from the top shows presence staff levels, and the bottom light section shows reminder staff levels. Simple dome light signaling Passive dome lights can be configured to illuminate steadily or to flash. A passive dome light inside a patient room (typically by the bathroom door) requires the HC-PP-LAV lavatory station or the HC- PB2-CALLR call station, both of which have timers and latching relays that work with passive dome lights. - Page 127 Chapter 6 Dome lights Quad dome light Dual dome light Dome light flash Nurse call priority type [1] Dome light color section section rate Staff Normal White Very Slow Housekeeping White Very Slow Presence 1 (RPN) Presence 2 (LPN) Amber Presence 3 (Aide) Green Reminder 1 (RPN)
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Page 128: Dome Light Models
Chapter 6 Dome lights Dome light models Dome lights used in the Telligence nurse call system can have one, two, or four light sections. Telligence dome light models include: Table 8: Telligence Dome Light Models Model Description HC-CL1-RED One-section dome/zone light HC-CL2 Infinity Series two-section dome/zone light HC-CL4... -
Page 129: Zone Lights (Model Hc-Cl4-Supv Supervision Dome/Zone Light With Buzzer)
Chapter 6 Dome lights Zone lights (Model HC-CL4-SUPV Supervision Dome/Zone Light with Buzzer) Figure 45: HC-CL4 Dome light with its four light sections Zone lights, like corridor lights, are intelligent dome lights used for locating the sources of nurse calls. While corridor lights typically pinpoint the room where the call was placed, zone lights show the zone in which the room is located. -
Page 130: Dome Light Alerts
Chapter 6 Dome lights Dome light alerts Multi-section dome lights may be configured to display a variety of colors as well as to provide constant illumination or flash at a number of rates. Single-section dome lights provide a flashing or steady red light depending on their configuration. -
Page 131: Wireless Phones And Pagers
Appendix A Wireless phones and pagers Summary Content Overview • 126 Wireless phones and pager systems • 127 SpectraLink wireless phone system • 127 Third-party paging systems • 127 Using systems via the Emergin Communications Gateway • 127 Telligence Patient-Staff Communication System Operation Manual... -
Page 132: Overview
Appendix A Wireless phones and pagers Overview Depending on how the Telligence System has been configured at your facility, any nurse call — whether initiated at a patient or staff/duty station, at a peripheral nurse call station, or even at a staff console or annunciator —... -
Page 133: Wireless Phones And Pager Systems
Appendix A Wireless phones and pagers Wireless phones and pager systems Your facility may have chosen one or more of the following wireless phone systems and/or paging systems or technologies: SpectraLink wireless phone system • One of many third-party paging systems •... - Page 134 Appendix A Wireless phones and pagers For operations information, please refer to the documentation provided by the manufacturer. Telligence Patient-Staff Communication System Operation Manual...
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Page 135: Glossary
Glossary Term Definition Analog Station An analog station that supports audio (Analog Patient Station, Analog Staff Station). Annunciator Similar to a Staff Console, except wall mounted. Bed Interface Device Device that provides an interface to a Hill-Rom or Stryker Bed Station. Bed Interface Device Dome light. - Page 136 Telligence Patient-Staff Communication System Operation Manual...