Exclusive Hold - ESI IVX C-Class User Manual

User's Guide
To retrieve a held call
To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and
dial the appropriate line number (using the display for reference).
To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the
appropriate line number. After call retrieval, the Feature Phone display will update to show lines
currently holding calls.
Note: If your phone has any line keys programmed (see pp. C.2–C.3), each will blink red when a call is on
hold on its lines; in such cases, just press that line key to retrieve the held call.
After you press HOLD, the display will help you choose the line number to retrieve: the top row will
show how many calls are on hold and the second row will show all held calls in the system. Newly held
calls are added from the right side of the second row.
Note: If more calls are on hold than the display can show, each side of the display's second row will show an
arrow, indicating that more lines have calls on hold. Press the corresponding scroll key (either ▼ to
scroll to the left or ▲ to scroll to the right) to view the other line numbers where calls are holding.

Exclusive hold

To place a call on exclusive hold
To place an outside call on exclusive hold on an ESI Feature Phone, press HOLD for at least one
second. The display will briefly appear as follows . . .
. . . and then return to its normal state. This exclusive hold will cause the HOLD key to light solid red on
just that Feature Phone (i.e., where the key was pressed) and none other in the system.
To retrieve a call from exclusive hold
To reconnect to a call from the ESI Feature Phone where the call was placed on exclusive hold, you
may do any of the following:
(a.) From a phone idle state, press HOLD for at least one full second.
(b.) Press the blinking programmable feature key (see pp. C.2–C.3) that you know is pre-programmed
for that outside line. This will reconnect you immediately to the call.
(c.) Press HOLD briefly and dial the appropriate outside line number. Only the ESI Feature Phone
where the call was placed on exclusive hold will display an "E" next to the line (identified by
number) on which the call is holding. (That line number won't appear on the hold display on any
other ESI Feature Phone, because no other Feature Phone can retrieve that call.) In the example
below, the Feature Phone has a call on exclusive hold on line 9.
24-Key
Feature
Phone
24-Key
Feature
Phone
ESI Feature Phone operation
12-Key Feature
Phone
12-Key Feature
Phone
E.9