Analog Stations; Caller Id; Placing Calls; Transferring Calls - ESI IVX C-Class User Manual

User's Guide

Analog stations

If your station has been installed as an analog station, it will be able to use only a standard-type
telephone. Because the phone isn't digitally integrated to the phone system (like the ESI Feature
Phones), its operation and capabilities will be different.
Tip: To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature
key (565) to easily forward calls to the cordless phone when out of your office. Have the Installer
program the cordless phone's station programming to forward calls not sent to the mailbox associated
with your ESI Feature Phone.
FLASH
A flash-hook, or FLASH — a momentary break in the connection — is required to perform many of the
station operations below. You can generate a FLASH by momentarily depressing the hook switch (or, if
your phone is so equipped, press the special key on your phone).

Caller ID

If you subscribe to Caller ID from your telephone service provider, the Caller ID display will show an
outside caller's name and/or number.
caller status — such as UNAVAILABLE, PRIVATE, or NO DATA SENT.
On internal station-to-station calls, the Caller ID display will show the extension number as the calling
number, and the station name as the caller's name. On Esi-Link calls, the Caller ID display will show the
location number and extension as the calling number, and the remote location's station name and "short
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name" as the caller's name.
Note: Caller ID will not display with call-waiting.

Placing calls

When you first lift the handset you will hear internal dial tone. Dial 9 (or 8 or 7) to access an outside line
and dial the number. To place an internal call, simply dial the extension number, department number, etc.

Transferring calls

Transferring outside calls
While connected to an outside call, FLASH and dial the extension number. Hang up immediately to
perform a blind transfer, wait until the called person answers, announce the caller and then hang up. If
the transferred-to person does not answer, FLASH to be reconnected to the original caller.
Transferring a call to a mailbox
To transfer an outside caller to another user's mailbox, FLASH and dial # and the mailbox number. You and
the caller will be connected to that user's personal greeting. You may choose to hang up immediately or
listen to a portion of the personal greeting to assure yourself that you have placed the caller into the
correct mailbox. If not, FLASH to exit the mailbox and be reconnected to the original caller.
Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure the privacy
of the message, you will automatically be disconnected at the record tone.
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If you're not sure about the installation of your station, contact your administrator.
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If you don't subscribe to Caller ID, the display will show (instead of the caller's name or number) which line is receiving the call.
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For example, the Installer might have programmed "DAL" as the short name for a remote location in Dallas.
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In some instances, the service provider can send only a general
Analog stations
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