Paging; Call Pickup; Optional Features - ESI IVX C-Class User Manual

ESI Feature Phone operation

Paging

Your ESI phone system can be programmed to allow paging through an overhead paging system and/or
paging through some (if page zones have been created) or all of the system's Feature Phone speakers.
Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI phone system has been
connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement
after the tones. If you frequently page, assign 1 9 9 to a programmable feature key (see pp. C.2–C.3).
Paging through phones
Press PAGE 0 to page through all of the ESI Feature Phone speakers. Press PAGE and then 1, 2, or 3
to access a programmed paging zone. (See the administrator for a list of page zones.) The Installer may
have added an overhead page system to one or more of these page zones.
Note: Phones in use or in do-not-disturb mode will not carry a page through their speakers.
To page for pickup of an outside call
To page someone to pick up an outside call:
1. Place the call on hold by pressing HOLD.
2. Verify the line number from the display.
3. Page the person and announce the hold location for retrieval. For example:
"Sarah, you have a call on Line Two — Sarah, Line Two, please."

Call pickup

From your station, you can answer a call ringing at another station or department by pressing
then either dialing the extension or (if the destination is programmed into one of your keys; see
"Programmable feature keys," pp. C.2–C.3) pressing the station key for the ringing station.
During night mode (see page F.7), if a night bell is in use instead of the night auto attendant, press
PICK UP 0 to access the ringing outside call.

Optional features

Live outside calls
If your station has been designated to receive live outside calls — i.e., those that have neither come
through the auto attendant nor been transferred — your ESI Feature Phone will:
(a.) Display that you are receiving an outside call
(b.) Ring with a double cadence (internal calls ring with a single cadence).
While you're on a call, additional live calls to your station will ring with a subdued ring.
To answer any additional calls, you must do one of the following:
• Disconnect from the current call.
• Transfer the current call.
• Place the current call on hold.
Note: If your station is able to receive both live outside calls and calls transferred to you from the auto
attendant, you may wish to turn off call waiting at your station (to avoid confusion between a call waiting
tone in your earpiece and a subdued ring from a live outside call).
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User's Guide
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