Call Hold; Paging; Call Pick-Up - ESI IVX C-Class User Manual

User's Guide

Call hold

This is used to place callers on hold for retrieval from any station within the ESI phone system.
Putting a call on hold
While on an outside call, FLASH and dial
call is using; you will then receive internal dial tone.
Retrieving a call from on hold
From internal dial tone, dial
Dial 0 to answer the oldest held call in the system.
Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if
your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the
held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two
calls, FLASH (or hang up, wait for ring, then answer).

Paging

This function allows for paging through an overhead paging system and/or designated available
telephone speakers.
Press # and 0 to access all available stations.
Press # and 1, 2 or 3 to access a programmed paging zone.
Note: A page will not be sent to the speakers of phones in use.
Tip: To page for pick up of an outside call, put the caller on hold by dialing
indicate the line number. Then page the person and announce the line number for retrieval. For
example: "John, you have a call on line 1. John, pick up line 1, please."
Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI phone system has been
connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement
after the tones.

Call pick-up

A call ringing at another station can be picked-up by pressing
Dialing 0 will answer the longest ringing outside call.
. A short voice prompt will tell which line number the
and the line number where the call is on hold.
. A voice prompt will
and dialing the extension number.
Analog stations
G.3