Off-Premises "Reach Me; Message Retrieval - ESI IVX C-Class User Manual

User's Guide

Off-premises "reach me"

After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this
feature allows the caller to be forwarded to a number outside the system — i.e., a regular phone number
rather than an extension. You must have personal greeting 2 selected and it must tell callers to
press 4 for this feature. When the caller presses 4 during your greeting, the system forwards him/her to
the number set for "phone delivery" under "external message notification" (PROG/HELP 6 2 — see
page C.4). If that number doesn't answer, the caller is returned to your voice mailbox. When you receive
a forwarded call, you'll be prompted to "press any key" to accept the call.
Note: This feature is activated only if your administrator enables it on your station and you have set your
mailbox to play personal greeting 2.
Sample personal greeting 2 for off-premises "reach me":
"Hello. This is Rick. I'm currently out of the office. To attempt to reach me on my mobile phone, please press 4 now.
Otherwise, please leave me a message after the tone and I will return your call as soon as possible."

Message retrieval

Message(s) waiting display
If you have at least one new message, the VOICE MAIL LED will blink and your display will show the
number of new and old messages in your mailbox. The 12-Key Digital Feature Phone displays only the
date and time.
Note: Message status (shown in the example above as NEW 3 OLD 1) appears only when new messages exist.
Retrieving voice mail messages from your ESI Feature Phone
1. Press VOICE MAIL.
2. Enter your password if required (you may change the requirement for a password in user
programming menu 5; see "Password" on page C.4).
3. The ESI phone system will start playback of messages with the oldest new message and continue
until all messages are played. The display will show the origination of the message, the countdown
duration of the message, whether new or old, and the time/date of when the message was left.
4. At the end of each message, the ESI phone system prompts you for instructions (see the chart,
"Keys' functions during voice mail message retrieval," next page). Once you've learned these
prompts, you can proceed more rapidly by pressing one of the appropriate keys any time during a
message or during a prompt.
Note: If, while picking up messages, you receive a call-waiting tone, hang up. When your phone rings, lift
the handset and you will be connected to the waiting call. Alternatively, you may simply press the
hook switch when you hear the call-waiting tone; this automatically connects you to the waiting call
without your having to first hang up, then pick back up, the handset.
5. To exit playback of messages, simply hang up your phone.
Note: If you hang up during playback of a message, the system saves that message as new, and no other
messages are deleted.
24-Key
Feature
Phone
24-Key
Feature
Phone
Voice mail operation
D.3