Transferring An Outside Call - ESI IVX C-Class User Manual

User's Guide

Transferring an outside call . . .

. . . to another station
Blind transfer
1. While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number).
2. Hang up immediately to perform a blind transfer.
Note: If the called person does not answer, the caller will be forwarded either to the called person's
mailbox or another destination the Installer has programmed.
. . . to a voice mailbox
Transferring a caller to a mailbox to leave a message
1. Press VOICE MAIL and the appropriate station key — or, if your phone has no station key
programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the
extension number.
2. You and the caller will be connected to that user's personal greeting. You may choose either to
hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that you
have placed the caller into the correct mailbox).
Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure the privacy
of the message, you will automatically be disconnected at the record tone.
Transferring a user to his/her own mailbox for message pickup
You can transfer a user who's calling from the outside directly to his/her mailbox for message pick-up by
pressing VOICE MAIL
. . . to the main greeting
To transfer an outside caller to the main greeting, press VOICE MAIL and hang up.
and the appropriate station key, or dialing the mailbox number and hanging up.
ESI Feature Phone operation
E.5