Voice Mail Operation From An Analog Station - ESI IVX C-Class User Manual

Analog stations

Voice mail operation from an analog station

The ESI phone system will provide accurate and timely messages. Others will become more
comfortable leaving you voice messages if you pick-up and respond to your messages promptly.
Personal greetings
Initially, your mailbox has a generic greeting: "You have reached the mailbox for extension xxx, dial zero
to reach the operator or begin recording at the tone." You can record up to three different personal
greetings in your own voice indicating your availability to return calls.
Examples
Sample greeting 1: "Hi, this is Bill, I'm away from my desk or on the phone, dial zero for the operator, or leave
me a detailed message at the tone and I'll respond to it promptly."
Sample greeting 2: "Hi, this is Bill, I'm out of the office, dial 122 for my assistant, leave me a message at the
tone, I'll be checking in regularly."
Sample greeting 3: "Hi, this is [name]. I'm away from my desk at the moment. To reach the operator, dial zero.
Otherwise, leave your name and phone number at the beep so I can return your call."
Following is a list of options that you may wish to include in your personal greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone
8 To the main greeting (if your system is using the built-in auto attendant)
XXX [An extension number of another user]
Shortcut: When leaving a message in another mailbox, press 1 during the personal greeting to advance
directly to the record tone without having to listen to the remainder of the greeting.
You can change the personal greetings as often as necessary by recording over a previously recorded
personal greeting.
Warning: Deleting your personal greeting won't revert to the initial default greeting, but will turn off your mailbox.
Message waiting indication
If you have new messages, you will hear a short prompt "You have messages" and then internal dial tone
whenever you lift the handset to place a call. You can choose to retrieve your messages then or place the call.
Retrieving messages
You can pick up messages from your station, when away from the office or from another user's ESI
Feature Phone.
1. Lift the handset, and then dial
the Main Greeting, press
pressing VOICE MAIL,
2. If required, input your password. the ESI phone system will announce the number of new and old
messages and will start playback of messages with the oldest new message and continue until all
messages and recordings have played.
Note: If, while picking up messages, you receive a call waiting tone, hang up, lift the handset and you will be
connected to the waiting call. If you hang up during the playback of a message, the message will be saved.
(Continued)
G.4
followed by your extension number. If calling from the outside, at
and input your extension number or have the operator transfer you by
, and inputting your extension number.
User's Guide