Conference Calling; Call Forwarding; Call Waiting - ESI IVX C-Class User Manual

Analog stations
Transferring a call to the main greeting
To transfer an outside caller to the main greeting, FLASH, dial # and hang up.
Transferring a user to his/her mailbox
To transfer to his/her mailbox a user who's calling from the outside to pick up messages, FLASH, dial
and the appropriate mailbox number and hang up.

Conference calling

To create a conference call:
1. Establish the first call.
2. FLASH twice, rapidly, to place the call on hold.
3. Place a second call as you normally would.
4. Once connected to the second call, FLASH again to connect all of you together.
Notes: To add a fourth member to the conference, FLASH once and then repeat steps 3–4.
A total of four members can be in conferences at any one time.
To remove or disconnect a conference you're in, just hang up (disconnect).
To cancel adding someone to a conference, hang up if:
• The phone is ringing the add-in member's number.
• The add-in member answers the call (you will have only the option to disconnect).
• You're routed to a voice mailbox (if it's a station-to-station call).
In all cases, when the analog station disconnects to cancel the add-in member, the call will ring back
and connect to the original station or outside line. You will be automatically reconnected to the three-
member conference when canceling the addition of a fourth member.
Note: Once you FLASH twice to create a new conference, you can't toggle between calls or transfer a
connection. This is the same when adding a fourth member to an existing conference.

Call forwarding

Your station has been pre-programmed by the Installer to call-forward your phone when it is busy or
does not answer (usually to your mailbox). In addition you can temporarily call-forward all of your calls to
another station or another user's mailbox.
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the
system should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return
the call to your mailbox.
To turn off call forwarding, dial 5 6 5 * without selecting a destination, and hang up.

Call waiting

If you have enabled call waiting for your station (
number), you will hear a tone in your earpiece. FLASH to toggle between the original call and the call
waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings,
lift the handset and you will be reconnected to the other caller.
G.2
XXX 5 3, where xxx represents your extension
User's Guide
,