Xerox Support Services; Xerox Customer Service Support Center - Xerox DocuPrint 180 Message Manual

XEROX SUPPORT SERVICES

Xerox Customer Service Support Center

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The Xerox Customer Service Support Center is available to address
your software- or hardware-related problems, such as continuous
paper jams or poor print quality, if the corrective action(s) described
in this guide or your Xerox DocuPrint 180 LPS Operator Guide have
not resolved the problem. The Xerox Customer Service Support
Center is referred to as "Xerox Customer Service" or "Xerox Service"
throughout this guide. If the problem continues, call 1-800-821-2797.
Before contacting Xerox Customer Service, note the following:
– Status code numbers and messages which appear on the
keyboard/display, including the 6-digit San Code that resulted
from running the PROBLEM command
– Status messages which appear on the printer control console
– Indicator lights which may be lit
– Status codes which appear in the display window of the
operator control panel if there is a tape drive problem. (You
must perform Diagnostic Test 01 [see the Xerox DocuPrint 180
Operator Guide for instructions] prior to placing a service call for
a 9-track magnetic tape problem.)
Your call will be answered by a Xerox service representative who will
ask you for the following information:
– Your LPS model number:
– The LPS serial number
– Your name
– Your company name
– Your work address
– Your company's work hours
– A contact's name and telephone number within your company
– The system condition or status.
This information is given to a Xerox service representative who will
call you back to discuss the information and give you the estimated
time of arrival of a service representative, or assist you over the
phone to resolve the problem.
XEROX DOCUPRINT 180 LPS MESSAGE GUIDE