Maintenance And Support Services; Xerox Support Services; Customer Support - Xerox DocuPrint 75 Installation Planning Manual

Xerox support services

Customer support

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX
6.

Maintenance and support services

After the installation of your DocuTech/DocuPrint 75/90 and
DocuPrint 75 MX printers, there are a few ongoing tasks that
must be performed. These tasks may include all or some of the
following:
• Maintaining an adequate inventory of consumable supplies
• Overseeing routine maintenance and meter reporting
• Arranging additional operator training
• Printing additional documentation
• Placing service calls for hardware problems
Many services are provided in support of your Xerox printer. This
section contains information on the following services:
• Customer Support Center
• Customer Education
• Supplies Order Service
Prior to installation, your sales representative is available to
answer your questions about products, services or billing.
However, if you need assistance in resolving application-related
problems or questions, call Customer Support (refer to the
following section of this chapter). Your systems analyst is also
available to assist you with applications development.
The Customer Support Center is available to address your
applications problems or to direct you to the appropriate
documentation.
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