Maintenance And Support Services; Xerox Support Services - Xerox DocuTech 6100 Install Manual

Xerox support services

DocuTech 61xx Installation Planning Guide
6.

Maintenance and support services

After the installation of your DocuTech printer, there are a few
ongoing tasks that must be performed. These tasks may include
all or some of the following:
• Maintaining an adequate inventory of consumable supplies
• Overseeing routine maintenance and meter reporting
• Arranging additional operator training
• Printing additional documentation
• Placing service calls for hardware problems
As installation coordinator, it is your responsibility to designate a
person or persons to perform these tasks. This chapter
describes these tasks and some of the support services
available to customers. These is also a description of commonly
used consumable supplies and a supplies checklist at the end of
the chapter.
Many services are provided in support of your DocuTech printer.
This section contains information on the following services:
• Customer Support Center
• Customer Education
• Supplies Order Service
Prior to installation, your sales representative is available to
answer your questions about products, services, or billing.
However, if you need assistance in resolving application-related
problems or questions, call Customer Support (refer to the
following section of this chapter). Your systems analyst is also
available to assist you with applications development.
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