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Xerox 701P40211 System Manual

Document services platform series common controller.
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Xerox Document Services Platform Series
Common Controller
System Guide
701P40211
Version 3.7
April, 2003

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   Summary of Contents for Xerox 701P40211

  • Page 1 Xerox Document Services Platform Series Common Controller System Guide 701P40211 Version 3.7 April, 2003...
  • Page 2 This product includes software developed by the Apache Software Foundation (http:// www.apache.org/).” SWOP® is a registered trademark of SWOP, Inc. While the information in this Guide is correct at the time of this publication, Xerox reserves the right at any time to change the information without notice. Changes are made periodically to this document.
  • Page 3: Table Of Contents

    IPP Gateway Configuration Simple Network Management Protocol (SNMP) Configuration 3. Backup and Restore Backup Restore Xerox Backup and Restore (XBR) Utility for a DP100/115/135/180 EPS System3- 4. Security and Network Setup Access and Security Overview of Security Changing the logon level...
  • Page 4 TABLE OF CONTENTS Security Setup DocuSP 3.7 security changes Using the High security setting User and File-level changes XDSS script components User Account Management Print command line client from remote systems Other security tips Sample of inetd.conf file User level Solaris file permissions secured Network and name service changes Disabling secure name service databases...
  • Page 5 Quick reference 5. Printing First In/First Out (FIFO) Printing ASCII and PCL Printing Utility Socket Gateway Configuration Utility: setVPSoption TIFF files MICR Enablement Using VIPP Paper Trays Printing hints 6. Finishing Subset Finishing PCL Paper Source Command Mixed Stacking Additional finishing information 7.
  • Page 6 TABLE OF CONTENTS 8. Accounting and Billing Accounting Billing 9. Troubleshooting Calling for service Declared faults Undeclared faults Non Resident Fonts Font substitution Auto exporting accounting log Accounting exported values Accounting file fields Billable Events Billing Meters Printer fault Job fault Client problems Windows problems Macintosh problems...
  • Page 7 Printing system logs Rebooting and restarting Loading XJDC/Unix Configuring XJDC/Unix Output files Properly ejecting a diskette from the Diskette drive on a DocuSP workstation 9-18 10. Hints and Tips General Color Systems SYSTEM GUIDE Restart DocuSP software without rebooting Productivity and performance problems Problems when saving a job all_jobs_log system_log...
  • Page 8 TABLE OF CONTENTS PCI Channel Interface PWB Trace Capture Procedure Variable data Image Quality Job Printing Hints Skipped Pitches Perform a Trace Export the trace file to floppy 10-4 10-5 10-6 10-6 10-7 10-7 10-8 SYSTEM GUIDE...
  • Page 9 TABLE OF CONTENTS SYSTEM GUIDE...
  • Page 10 TABLE OF CONTENTS viii SYSTEM GUIDE...
  • Page 11: Introduction

    About this guide This guide is intended for Network and System Administrators responsible for setting up and maintaining Xerox printers with DocuSP software. Users should have an understanding of the Sun workstation and be familiar with Solaris and basic UNIX commands.
  • Page 12: Conventions

    To place a customer service call, dial the direct TTY number for assistance. The number is 800-735-2988. For additional assistance, dial the following numbers: • Service and software support: 1-800-821-2797 • Xerox documentation and software services: 1-800-327-9753 System Guide Common Controller...
  • Page 13: Gateway Configuration

    Setting up the HTTP and SNMP gateways cannot be accomplished through the graphical user interface and must be set using the gwConfig utility through a UNIX Terminal window. The IPP gateway is configured using the DocuSP interface. Internet Services (HTTP) Gateway Configuration Perform the following to configure the HTTP gateway: 1.
  • Page 14: Ipp Gateway Configuration

    Gateway Configuration 8. When complete, close the Terminal window and select System, Restart on the DocuSP user interface. IPP Gateway Configuration Perform the following to configure the IPP Gateway. 1. On the DocuSP Controller, open a new terminal window and login as root 2.
  • Page 15: Simple Network Management Protocol (snmp) Configuration

    SNMP manager, you may want to configure the SNMP gateway using gwConfig and the information that follows. NOTE: SNMP requires a standard FlexLm license. The System Administrator must enable SNMP in License Manager. Xerox recommends the following third–party SNMP software mangers: • IBM Network Printer Manager (NT) •...
  • Page 16: Configuration Variables

    Gateway Configuration Configuration variables Of the many parameters that are available for SNMP configuration, only the ones of common interest to Xerox customers are shown in the following table: Parameter Name Description CommandLine Turn on/off the following flags: –l: logging to SNMP_DEBUG_LOG –w: logging to window...
  • Page 17: Printer And Job Messages

    Management Information Bases (MIBs) will only display the printer and job status that they support. SNMP MIB Support DocuSP 3.0 SNMP MIB file uses the Xerox Common Management Interface (XCMI) version 4.0. The following lists the MIB files included for version 4.0: •...
  • Page 18 Gateway Configuration • 42jobmtc - XEROX-SIMPLE-JOB-MGMT-TC • 43jobman - XEROX-SIMPLE-JOB-MGMT-MIB • 50commtc - XEROX-COMMS-ENGINE-TC • 51comms - XEROX-COMMS-ENGINE-MIB • 52conftc - XEROX-COMMS-CONFIG-TC • 53config - XEROX-COMMS-CONFIG-MIB • 58svctc - XEROX-SERVICE-MONITORING-TC • 59svcmon - XEROX-SERVICE-MONITORING-MIB • 93pidtc - XEROX-PRODUCT-ID-TC The following is a list of MIBs that are supported: •...
  • Page 19: Nds Setup

    – The xcmGen Base Group – The xcmGen Trap Client Group – The xcmGen Trap View Group NOTE: The other files in Xerox General MIB are not supported. NDS Setup When using Novell Netware, a preferred server needs to be set for environments where there is more than one server on the network.
  • Page 20 Gateway Configuration System Guide Common Controller...
  • Page 21: Backup And Restore

    The following information should also be backed up on a regular basis or when the DocuSP controller has been modified: • Customized scripts installed by the customer • Unique third–party software and related data, or Xerox– developed solutions and related data • DNS, NIS, or NIS+ files •...
  • Page 22: Restore

    The allowable users • Any customer–specific passwords NOTE: In the event of a software upgrade or install by Xerox, Xerox is not responsible for the restoration of the above items to the DocuSP controller. NOTE: It is highly recommended that a complete system image be backed up to tape or a remote location on a regular basis.
  • Page 23: Xerox Backup And Restore (xbr) Utility For A Dp100/115/135/180 Eps System3

    System Guide Xerox Backup and Restore (XBR) Utility for a DP100/115/135/180 EPS System Backing up a System To backup a system, use a DocuPrint EPS controller with a QIC tape drive, at least 3 tapes (maybe up to 6 QIC tapes), and the XBR floppy.
  • Page 24: Restoring A System

    Backup and Restore 12. After the backup is complete, restart the system by typing reboot and pressing Enter. Restoring a System Before you begin to restore the system, locate the CD labeled "Solaris 8 CD (1 of 2)" from which to run the Operating System. You will also need a system to restore to (with a QIC tape drive), the XBR floppy, all the backup tapes that were made by the previous procedure, the CD-ROM labeled "Solaris 8 CD (1 of 2)".
  • Page 25: Security And Network Setup

    NOTE: The user and group identifications, uid and gid, for the Xerox accounts that are listed above cannot be arbitrarily changed in the password and group files to new values because the software is based on the proper access to the Xerox supplied files. Common Controller...
  • Page 26: Overview Of Security

    NOTE: The System Administrator should verify access to the Xerox application for all levels before the service installation personnel leave the site. NOTE: To maintain security, it is recommended that any restricted access login be terminated as soon as the session has been completed.
  • Page 27: User Password Changes

    The user and group identifications, uid and gid, for the Xerox accounts that are listed above cannot be arbitrarily changed in the password and group files to new values because the software is based on the proper access to the Xerox supplied files.
  • Page 28: Security Setup

    Security and Network Setup Xerox is constantly evaluating the security of the DocuSP controller and the Sun Solaris operating system. Xerox is committed to providing the latest Solaris security patches provided by Sun Microsystems in each major DocuSP release. The DocuSP development team will also add Solaris security patches in between major release cycles.
  • Page 29: Using The High Security Setting

    System Guide While the underlying XDSS content has not changed since its inception, its implementation philosophy has been reversed in the 3.7 release. Previously, XDSS was an option typically chosen at install. Now the features are automatically implemented with a scrape install. A scrape install includes both the Solaris operating system and a DocuSP 3.7 release.
  • Page 30 /etc/rc#.d directory. These include: /etc/rc2.d: • S40llc2 (Class II logical link control driver) • S47asppp (Asynchronous PPP link manager, used for Xerox remote diagnostics) • S70uucp (Unix to Unix copy server) • S71ldap.client (LDAP daemon, caches server and client information for NIS lookups.)
  • Page 31: User And File-level Changes

    System Guide • S72autoinstall (Solaris JumpStart autoinstall scripts, not used by DocuSP controllers) • S72slpd (Service Location Protocol daemon) • S74xntpd (Network Time Protocol daemon)· S80spc (SunSoft Print Client daemon) • S90wbem (CIM Boot Manager: Disables WBEM clients from • Accessing the DocuSP controller.) /etc/rd3.d: •...
  • Page 32: Solaris File Permissions Secured

    Security and Network Setup Solaris file permissions secured The fix-modes utility (from the Solaris Security Toolkit) adjusts group and world write permissions. It is run with the '-s' option to secure file permissions for Solaris files that were created at install time only.
  • Page 33: Network Parameters Secured

    System Guide Network parameters secured Sun's nddconfig security tool is run. For additional information, view Sun's document, Solaris Operating Environment Network Settings for Security, at http://www.sun.com/solutions/blueprints/ 1200/network-updt1.pdf. Executable stacks disabled The system stack is made non-executable. This is done so security exploitation programs cannot take advantage of the Solaris OE kernel executable system stack and thereby attack the system...
  • Page 34: Xdss Script Components

    Security and Network Setup XDSS script components For a greater degree of flexibility, individual scripts in the /opt/ XRXnps/bin directory may be run as root user. Script syntax is ./ scriptname (i.e ./configure-xdss) The configure-xdss script The configure-xdss script encompasses the entire feature set available when the "High"...
  • Page 35: Remote Shell Internet Service

    System Guide Remote shell internet service If you are using the legacy Xerox print command line client (the software is not distributed with this release), you will need to use the remote shell internet service to transfer files to the DocuSP controller.
  • Page 36: Print Command Line Client From Remote Systems

    Xerox service personnel. • xrxusr: the Xerox user name is the account from which the Xerox software runs. Use the Xerox user password for this account. Contact your Customer Service Representative if this is unknown •...
  • Page 37: Other Security Tips

    System Guide • An enabled password. • The same user identification (uid) as used for the clientworkstation account. • The same group identification (gid) as used for the client workstation account. Other security tips Configure for xrxusr The DocuSP controller can be configured to force the user to log in as xrxusr when the system is rebooted.
  • Page 38: Document And Backup

    Security and Network Setup Document and backup Always document and backup all files that you modify in case some unforeseen problem occurs. Example: #cp /etc/inet/ inetd.conf /etc/inet/ inetd.conf.orig <RETURN> If, for whatever reason, the DocuSP controller will not boot up after your modifications, you can restore the software to its original configuration by booting to single user mode.
  • Page 39 System Guide # Configuration file for inetd(1M). # To re-configure the running inetd process,edit this file, then # send the inetd process a SIGHUP. # Syntax for socket-based Internet services: # <service_name> <socket_type> <proto> <flags><user> <server_pathname> <args> # Syntax for TLI-based Internet services: # <service_name>...
  • Page 40 Security and Network Setup # Tftp service is provided primarily forbooting. Most sites run this # only on machines acting as "boot servers." #tftp dgram udp wait root /usr/sbin/ in.tftpdin.tftpd -s /tftpboot # Finger, systat and netstat give out userinformation which may be # valuable to potential "system crackers."Many sites choose to disable # some or all of these services to...
  • Page 41 System Guide or"stream" or "dgram". # For "stream" and "dgram" assume that theendpoint is a socket descriptor. # <proto> can be either a nettype or a netid ora "*". The value is # first treated as a nettype. If it is not a valid nettype then it is # treated as a netid.
  • Page 42 Security and Network Setup ###walld/1 tli rpc/datagram_vwaitroot /usr/lib/ netsvc/rwall/rpc.rwalldrpc.rwalld # Rstatd is used by programs such as perfmeter. ###rstatd/2-4tli rpc/datagram_v wait root /usr/ lib/netsvc/rstat/rpc.rstatd rpc.rstatd # The rexd server provides only minimalauthentication and is often not run #rexd/1 tli rpc/tcp wait root /usr/sbin/ rpc.rexd rpc.rexd # rpc.cmsd is a data base daemon which managescalendar data backed# by files in /var/...
  • Page 43: Quick Reference

    System Guide dt/bin/dtspcd /usr/dt/bin/dtspcd xaudio stream tcp wait root /usr/openwin/bin/Xaserver Xaserver -noauth -inetd 100068/2-5 dgram rpc/ udp wait root /usr/dt/bin/ rpc.cmsd rpc.cmsd ###100083/1 tli rpc/tcp wait root /usr/dt/bin/ rpc.ttdbserverd /usr/dt/bin/ rpc.ttdbserverd536870916/1 dgram rpc/udp wait root /opt/SUNWvts/bin/vtsk /opt/SUNWvts/bin/ vtsk Quick reference If you would like to customize a security level that is between the "medium"...
  • Page 44 Security and Network Setup How Do I? Disable anonymous LP? Enable anonymous LP? Enable/disable remote diagnostics? Enable/disable another service in /etc/inetd.conf? Enable/disable a service that concerns me in /tec/rc2.d or /etc/ rc3.d? 4-20 Table 4-1. Answer Execute configure-xdss. Or, as root user for each queue and trusted host type: lpadmin -p queuename -u allow:hostname!all...
  • Page 45: Printing

    The following information will help you understand how to enable and print using FIFO printing. The various printing utilities that are available are also outlined in this section as well as using TIFF orientation, MICR, and VIPP. First In/First Out (FIFO) Printing When jobs are printed in the same order in which they are received, this is FIFO printing.
  • Page 46: Enable/disable Fifo Job Scheduling

    Printing • If FIFO is desired dynamically, all jobs must be submitted from a single client to a single queue with a release status set to [Yes]. All other queues must have the release status set to • If the queue that is set to use FIFO is not currently releasing jobs to the printer, then the jobs may not appear in the correct FIFO order.
  • Page 47 System Guide • • • • ‘No Change Made’ 6. In the DocuSP Print Services, select [System] and select [Restart] to complete either enabling or disabling the Limited FIFO Job Scheduling option. With FIFO Job Scheduling enabled, the Controller will schedule jobs for printing in the order that Job ID’s are assigned to incoming jobs.
  • Page 48: Ascii And Pcl Printing Utility

    Printing Event Sequence Job ABC Still “Receiving Data” “Pending” “Pending” ASCII and PCL Printing Utility ASCII printing within various environments results in output that is not always formatted as desired. Unfortunately, there is no "standard" method for printing ASCII files. ASCII is a character set and is not a Page Description Language.
  • Page 49: Set Lp/lprcopycount Utility

    System Guide You may set the site default for the PCL decomposer line termination. Setting these options allows both native PCL files and ASCII streams forced through the PCL decomposer to be conditioned with various combinations of carriage returns (CR), line feeds (LF), and form feeds (FF).
  • Page 50: Socket Gateway Configuration Utility: Setvpsoption

    Printing Socket Gateway Configuration Utility: setVPSoption On the DocuSP gui, gateways can be configured using the Setup pull down menu. Selecting [Gateways] from the Setup menu opens a window with the various gateway tabs available. The following describes how to configure the gateways without using the DocuSP.
  • Page 51: Tiff Files

    System Guide TIFF files This section discusses the TIFF tags supported by the DocuSP software and the guidelines for printing TIFF files to achieve the optimum performance. TIFF orientation The DocuSP Save Feature stores TIFF images in different orientations on the DocuTech/DocuPrint 75/90 and the DocuTech 61XX.
  • Page 52: Supported Tiff Tags

    Printing • Use a TIFF orientation tag value of 8 to eliminate the need to rotate the image. • Use single strip image data to eliminate additional image data manipulations. • Use a value of 1 for Fill Order to eliminate additional image data manipulations.
  • Page 53: Micr Enablement

    This is commonly used in banking for account numbers, routing codes and amounts on checks. On Xerox MICR printers, the complete page is printed with magnetic toner and the characteristics of the MICR fonts allow only the MICR characters to be comprehended by MICR readers.
  • Page 54: Using Vipp

    Printing Using VIPP To specify a job as a VIPP job, a start string is required. The required start string can be automatically added using DocuSP functionality. This can be completed using the Command Line Client, Queue Manager, and Job Properties. To implement the VIPP Start feature, perform the following: 1.
  • Page 55: Printing Hints

    System Guide Printing hints If you compress the resolution of an embedded bitmap object at the application level, you can produce smaller pdf files. This will allow your job to transfer across the net faster, would require less DocuSP spool/disk space, and may process faster. Common Controller Printing 5-11...
  • Page 56 Printing System Guide 5-12 Common Controller...
  • Page 57: Finishing

    The following section contains information about how to use subset finishing and mixed stacking on a printing job. The finishing information below does not apply to Continuous Feed (CF) systems. For CF systems, the finishing configuration is defined at the CF (STAMPA) Controller. CF imposition files are used to impose documents for printing in conjunction with specific CF finishing configurations.
  • Page 58: Creating Jobs To Use Subset Finishing

    • Variable Data Intelligent PostScript PrintWare (VIPP) version 2.0 or later. NOTE: The Xerox Production Print Services (XPPS) client software does not support subset finishing at this time. Subset finishing can also be performed at the DigiPath workstation through the Document Scan and Make Ready application.
  • Page 59: Pcl Offset/separator/subset Finishing Command

    System Guide • The DT/DP 75/90 allows subset offsets to the top tray. However, the 61xx is not mechanically capable of jogging to the top tray. PCL Offset/Separator/Subset Finishing command The use of the PCL separator command, <ESC>&l1T, in combination with DocuSP queue defaults enables subset finishing for PCL jobs.
  • Page 60: Pcl Paper Source Command

    Mixed stacking is enabled upon installation but can be disabled if you choose to do so. If you wish to have it enabled at a later date, a Xerox Service Representative must assist you. System Guide Common Controller...
  • Page 61: Additional Finishing Information

    System Guide Additional finishing information The DocuSP is unable to dual staple 3-hole punched stock. If dual staple is selected when using pre-drilled paper, improper registration will occur. Select to single staple the job, or print on non-drilled stock and manually punch the holes after finishing of dual staple is complete.
  • Page 62 Finishing System Guide Common Controller...
  • Page 63: Fonts

    The following information explains how to use and choose fonts for a job. It also covers various resident and non-resident fonts and their availability. How to choose fonts Although document source files can specify almost any image on a printed page, images that contain letters, numbers, punctuation, and symbols are common enough to require a special mechanism for dealing with them, similar to movable type.
  • Page 64: Font Download Option

    The PostScript Type 1 typeface families listed in Table 7–1 are scalable, which means that all point sizes are supported, even intermediate point sizes. These include the typefaces that make up the LaserWriter IINTX basic font set, plus additional Type 1 fonts supplied by Xerox. Font Family ACaslon AGaramond Table 7-1.
  • Page 65 System Guide Font Family Americana AvantGarde AdobeSans AdobeSerif Albertus AntiqueOlive Apple Arial Blackoak Bodoni Bookman Carta CGBrn Chicago ChuGothicBB Clarendon CooperBlack Coronet Courier Eurostile ErorrHandlerFont Garamond Geneva GillSans GothicBBB Goudy HeiseiKakuGo-W5 HeseiKakuGothic-W5 HeiseiMin-W3 HeiseiMincho-W3 FutoGoB101 FutoMinA101 Common Controller Table 7-1. Fonts Stresses and weights Americana, Extra Bold Book, Book Oblique, Demi, Demi Oblique...
  • Page 66 Fonts Font Family Helvetica HoeflerText HonMincho-M JL-PropRoman Jun101 Joanna Kaufmann Korinna LetterGothic Liithos LubalinGraph MMMA-PropRoman Marigold MaruGothic MidashiGO MidashiMin Mincho-PC MonaLisa–Recut Monaco New Century Schoolbook NewYork Optima Osaka Oxford Palatino Parisian ParkAvenue Poetica RLKL-PropRoman Ryumin Table 7-1. Fonts Stresses and weights Helvetica Black, Black Oblique, Bold, Bold Oblique, Oblique, Light, Light Oblique, Condensed, Condensed Bold, Condensed...
  • Page 67 System Guide Font Family ShinGo StempelGaramond Symbol Tekton Times TimesNewRomanPS Trajan Univers Wingdings Woodtype Ornaments XeroxLogoTypes ZapfChancery ZapfDingbats PCL resident fonts There are three types of PCL 5e resident fonts that are permanently loaded at the DocuSP controller: • Scalable Intellifont typefaces •...
  • Page 68: Non Resident Fonts

    Fonts Font Family Garamond Helvetica ITCAvantGuard ITCBookman Letter Gothic LinePrinter Marigold Times New New Century Schoolbook Palatino Symbol Times Wingdings Univers ZapfChancery ZapfDingbats Font Family Line Printer 16.67 pitch 8.5 point Arial Times Symbol Wingding Non Resident Fonts There may be many fonts available in your application that are not resident at the DocuSP controller.
  • Page 69: Font Substitution

    System Guide If you expect to create a document using fonts that are available on your workstation but not available at the DocuSP controller, your application may automatically download the font when the job is sent to the printer. Fonts downloaded in this manner are considered "temporary"...
  • Page 70 Fonts PCL 5e fonts Another type of substitution occurs for PCL fonts. If a requested PCL font is not available, the DocuSP controller will determine which available font best matches the requested one and perform the substitution. Any PCL stream that does not have any fonts specified in the file will have the default font programmed in the “PCL font”...
  • Page 71: Accounting And Billing

    NOTE: When purging, the oldest entry is purged first. Accounting exported values The Accounting feature tracks all jobs that have been processed and printed, enabling your site to charge for use of the Xerox printing system. There are four different versions supported for exporting the customer accounting log: Version 2, Version 3, Version 3.1 and...
  • Page 72: Accounting File Fields

    Accounting and Billing • Version 3: This version will export all entries that are new and old and zero and non-zero values. Additionally, entries will be exported that are not viewable on the GUI. These entries are: Channel Idle Time, Initial JDL, Initial JDE, DJDE Records Read, and Lines Printed.
  • Page 73 System Guide This is normally caused by the loss of marker data in the Accounting structure. For example, Copies Printed, Total Color Pages Printed, etc. • Descriptive data was lost. Quantities shown are correct. This is normally caused by the loss of job-related data in the Accounting structure that was later successfully recovered.
  • Page 74 Accounting and Billing • Held by user • Held by operator • Save completed • Save completed with warnings • Save completed with errors Interrupt Status This field will have the following values: • No Interruption • Interrupted • Interrupt •...
  • Page 75 System Guide • Interpress • LCDS • PostScript • PostScript2 • PostScript Query • TIFF • • IPDS • HTML • DocuJob • Internal • Native Start RIP Time Date and time Raster Input Processing started. Stop RIP Time Date and time RIP completed. Elapsed RIP Time Difference between Stop RIP Time and Start RIP Time, in (seconds)
  • Page 76 Accounting and Billing Number Pages Number of processed pages. RIPped Total Pages Number of pages trapped. Trapped Total Anti Aliased Total number of Anti Aliased pages processed. Pages Processed Print Start Date Date and time job printing started. Print Completion Date and time job printing completed.
  • Page 77 System Guide Pages to Tray Total pages delivered to tray for a job. Number 1-Sided Number of single sided sheets printed. Sheets Printed Number 2-Sided Number of double sided sheets printed. Sheets Printed Lines Printed Number of lines printed for a job. Pages Spaced Number of pages spaced for job.
  • Page 78 Accounting and Billing Medium X, Size Page size for medium (number X=1...10). Field will be size of the paper stock (e.g., 8.5 x 11.0 in., 8.5 x 14.0 in.,...) Medium X, Color Color of medium (number X=1,2,...). Field can be one of the following: •...
  • Page 79: Billing

    For CF systems, billing meters are maintained within the print engine. For additional information, contact a Xerox Service Representative. Xerox billable events include the following: • Administration pages, such as the banner page or error page •...
  • Page 80: Billing Meters

    Accounting and Billing Billing Meters Table 8-1. Market Region Billing Meters for Region Region 1 Meter A: Total impressions to an output (USCO) destination including Administration Pages. Meter B: Total impressions for each image of the job up to and including the last sheet of the 10th set.
  • Page 81: Troubleshooting

    Service Support Center phone number. Your site representative can supply you with the telephone number for the Customer Service Support Center in your area. The Xerox Welcome Center number is (800-821-2797). The customer support direct TTY number for assistance is 1-800- 735-2988.
  • Page 82: Printer Fault

    Troubleshooting Printer fault An indicator will appear on the DocuSP GUI when a printer fault occurs and the Printer Faults window will display. The Printer Faults window will display all existing printer faults. Select a fault to open the Fault Clearance window and proceed to clear the fault by following the instructions in the Printer Faults Clearance window.
  • Page 83: Client Problems

    If the Xerox Document Submission client application does not run properly or the job cannot be submitted to a queue, perform the following: 1. The user must exit the Xerox Document Submission and Windows applications 2. Verify the user is logged on to the appropriate file server.
  • Page 84: Digipath Problems

    Troubleshooting If the Macintosh client cannot view any printer queues from the Chooser, perform the following: 1. Verify that the AppleTalk network is up and that there is at least one router on the network. 2. If there is no router on the AppleTalk network, jobs cannot be submitted through the AppleTalk gateway.
  • Page 85: Print Quality Problems

    System Guide Print Quality problems An image quality problem exists if a job has been submitted successfully, but does not print correctly. NOTE: If Image Quality parameters are changed, the DocuSP software must be restarted for the change to take affect. NOTE: The Image Quality default settings are optimized for the printer.
  • Page 86: Inoperable System Problems

    Troubleshooting 2. If the font is not being downloaded with the job, determine if the font is loaded on the server by viewing the Fonts module of the DocuSP. 3. If jagged characters are seen, determine if there is a scalable option available for that font and whether the user selected that option.
  • Page 87 If the /var/spool partition is full, determine the size of the /var/ spool/XRXnps/inQ directory. If a job is larger than half the size of the directory, delete the job and restart the Xerox software. If the job is small, store it on a server and resubmit the job from the client.
  • Page 88: Job Integrity Problems

    Troubleshooting Job Integrity problems If the job does not print as expected (missing pages, missing data, incorrect page orientation, incorrectly ordered sets, job attribute inconsistencies), perform the following: 1. Check the job properties to ensure proper programming. 2. Check for any queue override attributes that may be conflicting with the job programming.
  • Page 89: Tiff Problems

    TIFF image data? • If the file has an orientation problem, has an attempt been made to change the orientation using the Xerox Client Software print command orientation switch? • What compression format was used to compress the file? •...
  • Page 90: Restore Password

    Troubleshooting • With the printer’s error pages turned on, does the printer produce a PostScript error page? • Has the file been redistilled again using a newer PostScript? • Are all of the document fonts downloaded and included within the job? •...
  • Page 91: Restart Docusp Software Without Rebooting

    System Guide Restart DocuSP software without rebooting If [Exit] is accidentally selected from the Xerox software, perform the following to start the software without rebooting the controller: Open a terminal window and enter the following: .openwin-init Productivity and performance problems...
  • Page 92: Printing System Logs

    Troubleshooting 1. Ensure that the banner and error pages are enabled, 2. Submit the job for printing. 3. Check the error page for the words “OFFENDING COMMAND”. The words after this will instruct what to do to fix the file. Printing system logs System logs gather information to recover various system problems.
  • Page 93: Ep_exception_log And Ep_primary_log

    System Guide The attribute information found in this file is as follows (the sequence and attributes displayed vary with the job): Logging Module /t# Sender Name /t# Data Size / t# Document Name /t# Document Format /t# Job ID /t# Virtual Printer Name /t# Message /t# Time / t# Network Protocol /t# Assigned Physical Printer /t# Plex /t# Plex Requested /t# Disposition...
  • Page 94: Printing The Accounting Log

    Troubleshooting Printing the accounting log Print the accounting log to gather information and recover from various accounting problems. Either the entire Accounting log or a portion of the log may be printed. This can be completed on the DocuSP GUI in the Administration section. Rebooting and restarting Recovery procedures throughout this guide instruct you to either reboot or restart the software.
  • Page 95: Loading Xjdc/unix

    If there are problems starting the software, check the console window for messages. Loading XJDC/Unix The Xerox Job Description Compiler is loaded by entering the following on the command line: /opt/XRXnps/bin/XJDC [-option[,option...]] <filename> .. The filename is the name of the JSL file that is to be compiled.
  • Page 96: Configuring Xjdc/unix

    Troubleshooting Configuring XJDC/Unix The configuration file, CONFIG.TXT found in the directory /opt/ XRXnps/bin/, contains default parameters for the invocation of XJDC. The text file can be edited using any simple text editor. The first line of the configuration file must not be edited; it contains XJDC version information.
  • Page 97: Output Files

    System Guide • JSL source files can be edited using the textedit command or UNIX vi command. The textedit utility is available with the sun operating system. To invoke the editor, bring up a Terminal window and type textedit. For example, open a terminal shell and on the command line, type: textedit BASIC.JSL or vi BASIC.JSL •...
  • Page 98: Properly Ejecting A Diskette From The Diskette Drive On A Docusp Workstation

    Troubleshooting Properly ejecting a diskette from the Diskette drive on a DocuSP workstation Several problems can arise if you use the eject button on the floppy disk without first selecting Eject in the software. To properly and safely eject a floppy diskette (or other mountable, removable media) perform the following: 1.
  • Page 99: 10. Hints And Tips

    10. Hints and Tips General Disabling the Solaris 8 Screen Saver To disable the Solaris 8 Screen Saver: 1. Open a Terminal window. 2. Type the following path: cd /usr/openwin/bin. 3. Type dtpower. 4. Select Yes from the Scheme Confirmation window that opens.
  • Page 100: Color Systems

    Hints and Tips Color Systems General Comments The time required to process a job can depend on various influences. The time required to process a job is made up of 4 components: • Time for a client workstation to generate the Page Description Language (PDL, i.e.
  • Page 101: Time Required To Print Pdl

    System Guide Time required to print PDL This component is influenced by the media being used and the paper path through the printer. Whether the printing is face up or down, simplex or duplex, all one size or a mix of sizes to be drawn from different trays all make a difference.
  • Page 102: Job Submission Order

    Hints and Tips Job submission order Job submission order can impact performance. It is suggested that a job with many pages to be RIPped and a large number of copies should be submitted at the end of the day if possible. With the printer paused, the job can then RIP over night.
  • Page 103: Image Quality

    System Guide For cases where the background/underlay of the variable data job is composed of 2 or 3 relatively static objects, it is suggested to have the application create each static combination of objects as a different underlay. This will be more efficient than having the DocuSP perform the composition.
  • Page 104: Job Printing Hints

    Hints and Tips The DC 2045/2060/6060 print engine will also perform IQ adjustments if a difficult job is being processed and RIP falls behind the print output. If this occurs, the print engine will cycle down for a few seconds while the RIP catches up and then it will perform an IQ adjustment which will take anywhere from 5-95 seconds.
  • Page 105: Pci Channel Interface Pwb Trace Capture Procedure

    System Guide 2. The user could pause the printer (the green button on the DocuSP GUI) until a large number of pages in the job have been RIPped. If the user then resumes the printer at the right time (some time before the whole job is RIPped), the print engine will print all of the queued pages and the controller will simultaneously finish ripping the remainder of the job.
  • Page 106: Export The Trace File To Floppy

    Hints and Tips 10. If the file size is greater than 1.44 MB, type compress FileName.txt and press <Enter>. If the file size is less than 1.44 MB, go to “Export the trace file to floppy". Export the trace file to floppy To export the trace file to a floppy, perform the following: 1.
  • Page 107 Numerics 3.7 security changes, 4-4 Accounting exported values, 8-1 Accounting file fields, 8-2 accounting log, 8-1, 9-14 all_jobs_log, 9-12 anonymous LP, 4-10 ASCII, 5-4 Backup, 3-1 backup, 4-14 Billing, 8-9 Events, 8-9 Meters, 8-10 CDE login, 4-13 Configuration utility, 3-1 configure xrxusr, 4-13 configure-xdss, 4-14 Continuous Feed, 6-1...
  • Page 108 INDEX Inoperable system problems, 9-6 IPP Gateway, 2-2 Job flow problems, 9-6 Job Integrity problems, 9-8 Job messages, 2-5 login levels, 4-3 logon level, 4-2 Macintosh problems, 9-3 MIB Support, 2-5 MICR, 5-1, 5-9 Mixed Stacking, 6-4 Multicast routing, 4-8 nddconfig security tool, 4-9 NDS Setup, 2-7 NFS server, 4-9...
  • Page 109 system_log, 9-12 TIFF, 5-1 orientation, 5-7 performance considerations, 5-7 supported tags, 5-8 TIFF problems, 9-9 User level, 4-7 utility set lp/lprcopycount, 5-5 setpclcontrol, 5-4 setVPSoption, 5-6 VIPP, 5-1, 5-10 VPS, 5-6 warning banners, 4-9 Windows problems, 9-3 XDSS, 4-4, 4-5, 4-10 XJDC, 9-16 XJDC Hints, 9-16 XJDC/Unix, 9-15...
  • Page 110 INDEX INDEX-4 SYSTEM GUIDE...

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