Calling For Service - Xerox Color 800 User Manual

Problem solving
Use the following procedure to find the serial number on the machine.
1. Open the left front door (print engine left side).
2. Locate the machine serial number frame on the lower left side.
3. Close the left front door (print engine left side).

Calling for service

1. Record any displayed fault codes.
2. Record the machine serial number by selecting System > Machine Details . (If the
serial number is not displayed, open the right/left front doors on the print engine left
side. The serial number is on a white label on the machine's frame.
3. If output quality is a problem, take a sample as a reference to assist you in describing
the problem over the telephone when answering the questions from the customer
support operator about the defects.
4. If possible, use a phone near the machine when calling for assistance. Follow the
instructions provided by the operator.
5. For system support, user help, and service support, call the appropriate number. For
the specific number in your area, go to www.xerox.com and select the Support link.
Related Topics:
Locating the machine serial number
10-2 ®
Xerox Color 800/1000 Press
User Guide