Calling For Service - Xerox DocuColor 12 System Administration Manual

Calling for Service

There may be times when you will not be able to
correct a copier/printer problem. When this
happens, you should call for service.
Follow the instructions below before calling for
service.
1
Be prepared to provide a complete description of
the problem to the service operator. Defining the
copier/printer problem accurately may help you
and the operator solve the problem over the
phone and minimize copier/printer downtime. If
the problem cannot be solved by telephone, a
service representative will be dispatched to your
copier/printer promptly.
2
Before you attempt to clear a fault condition, press
and hold the Stop button to display the fault code
on the screen.
NOTE: If an attempt was made to clear the fault
before pressing the Stop button, the fault code will
not appear.
DOCUCOLOR 12 SYSTEM ADMINISTRATION GUIDE 4–27
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