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XC23/XC33/XC33D User Guide
Calling for service
In the USA and Canada
Should you be unable to resolve a problem after using the
Problem solving section of this manual, place a call to the XEROX
customer support center at:
1-800-TEAM-XRX (1-800-832-6979)
The customer support representative can solve many problems
over the phone. Please have the following information available
before calling:
Machine type:
(on the control panel)
Machine serial number:
(Refer to the rear of the copier for the serial number).
The purchase date from you purchase receipt
(required for warranty service).
A description of the problem.
The status code that is displayed or the problem
message (XC33D), if any.
Relocating the copier
1. If you are relocating the machine ensure the following:
2. If you need to relocate the machine to a different floor level
(example: up the stairs), XEROX recommends that you call:
In the United States and Canada:
Our trained customer service representatives will assist in
arranging to move the machine.
Only move the machine to a floor surface of the same
level.
Do not tilt the machine more than 30 degrees from the
floor surface.
Before moving the machine unlock the four castors and
then relock the castors after placing the machine to the
new location.
1-800-TEAM-XRX (1-800-832-6979).
Problem solving
XC
101
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