Xerox Color 800 User Manual page 149

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Problem
Output contains color lines,
streaks, spots, stripes (either
dotted or continuous),
and/or has scratches or
undefined edges.
Low gloss bands appear
ring on printed output
Output is completely black
or gray over the entire
paper
White lines, Streaks, Spots,
Bands or Deletions
Output contains white
stripes either dotted or
continuous, has stratches or
areas of white where the
original was a dark image
Black Lines, Streaks, Spots,
Smears or Bands
Output has a black border
at the edge, only some of
the image is visible
®
Xerox Color 800/1000 Press
User Guide
Suggested solutions
• Run jobs with individual colors (yellow, magenta, cyan) in order
to determine which color drum may be damaged or
light-shocked.
• Replace the appropriate color drum cartridge.
Important
Drum cartridges can be replaced ONLY by a trained, qualified
Technical Key Operator (TKO).
• If spots or bands occur every 188 mm, the Black Drum is
damaged or light-shocked. Replace the Black Drum Cartridge.
Important
Drum cartridges can be replaced ONLY by a trained, qualified
Technical Key Operator (TKO).
• Ensure that the paper tray guides are against the edges of the
loaded paper.
Running all weights at rated speeds may result in a Cross Process
Low Gloss Band.
On the heavy-weight stocks, this gloss band defect starts
approximately five inches (127 mm) from the lead edge and is
approximately three inches (76 mm) wide.
On light-weight stocks, the defect starts approximately six inches
(152 mm) from the lead edge and is approximately two inches (50
mm) wide.
Note
If this defect occurs, return the Productivity Setting to the Single
Paper Weight setting. If the defect still occurs after running another
print, call your Xerox service representative for further assistance.
Before calling the Welcome and Support Center, write down your
machine's serial number.
Ensure that the paper loaded is within machine specifications. Go
to the Paper and Media section for information for information
on paper specifications and storage.
Load a new ream of paper into the selected paper tray.
Before performing any of the following steps, always check the
status of the CRUs/Supplies by pressing the Maintenance button
on the PC UI.
Ensure that the paper size and type is correctly set for the selected
paper tray.
Problem solving
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