Macintosh Printing Problems; Image Never Prints; Image Is Rotated 90 Degrees; Image Prints In Black-And-White - Xerox 1235DT - Phaser Color Solid Ink Printer Service Manual

Macintosh printing problems

Image never prints

The printer indicates it is receiving data, but no print comes out of printer or the
printer goes back to Ready to Print mode without printing an image.
1.
Make sure that the correct printer icon was selected in the Chooser. Try
printing the job again. Try printing a different file or from a different
application.
2. In the Chooser, switch background printing off. Try printing the job
again. With newer LaserWriter printer drivers, select Foreground
Printing in the Print dialog box.
3.
Download the Echo showpage snippet which produces a blank sheet of
paper, to determine if the printer is receiving and processing files.
4.
Make sure you are printing with the correct PPD file.
5. Activate Error Handler using the front panel Advanced Printer
Settings menu. Alternately, download the Error Handler utility and
try printing the job again. If an error page is printed after printing the
job again, call the Customer Support Hotline for further assistance.
Please have the error page in hand.
6.
If available, try printing to a black-and-white PostScript Level 2 printer
(such as an Apple LaserWriter). If the file does not print on the
black-and-white PostScript printer, this may mean that the problem is
application- or network-related.

Image is rotated 90 degrees

1. In the application's Page Setup, make sure that the image is selected to
print in Portrait or Landscape orientation, as you expect.

Image prints in black-and-white

1. In the Chooser, ensure a color printer icon is displayed next to the
Phaser 1235 in the list of available printers. This indicates the printer's
PPD has been selected and properly configured.
2. In the Print dialog box, make sure that the Color/Grayscale option has
been selected.
3.
Make sure that the Phaser 1235 printer icon was selected in the Chooser.
Try printing the job again.
4.
Check the version of your LaserWriter driver to ensure that it is version
8.0.x or higher. Earlier versions of the driver do not support color
PostScript.
5.
The application may require special instructions to print, such as those
contained in a PPD file; check in the Phaser 1235 Printer CD-ROM.
Service Guide
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